Netflix Reviews Summary
The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.
This summary is generated by AI, based on text from customer reviews
Very reasonable prices & tons of shows/movies. Would be even better if they got new releases quicker.
We watch it all the time. Great value, no hassles.
I love to watch movies and my favourite tv shows at netflix not me all my friends and permanent customer
I have NetFlix online & in the mail.
And it's great...
Netflix has great series available (Mad Men, House of Cards, Blue Bloods, Archer, Criminal Minds, etc, etc.). They also have some documentaries that I've haven't seen available anywhere else. Our Netflix was out for 2 weeks due to a problem with our wireless internet service (NO FAULT of Netflix) and I had definite withdrawals. Thank goodness we're back online!
Where else can you get all that Netflix provides for 8 bucks a month? Sure, their streaming library pales in comparison to their DVD library, but this is because TV and film publishers are changing far more for streaming rights than they do for their DVDs. And the only reason for that is they have various conflicts of interest with Netflix -- they would like Netflix to go away so the cable companies can have even more control over what you can watch than they already do. Sticking with Netflix is not only a bit of a protest against the Media Oligarchies, but more practically, it supports quality, actual ORIGINAL programming that those same Media Oligarchs have zero control over.
Always have a ton of movies and games to choose from. Fair prices.
The reason why I am giving Netflix a1 star rating is because they try to force you to pay extra for better movies.
Love it ''i just wish they would update ' the seasons of the shows ' and not just give us season 1' of a show'' and that's it' i hate that'' update' your show ' '''.
All I will say about Netflix is that they have plenty of movies for everyone's taste and it really is a great value for steaming and dvd rentals. Also it help those people who have consistently paid overdue rental fees. Overall great business model that they make money and customers are happy.
Love Netflix! Watch it everyday. Only thing is they need more up to date movies
I'm happy with my Netflix membership. Been member for at least Netflix has been accessible to me though family for over a year now.
Movies are some times limited, I mean I can't find any new movies to watch :(
We can get everything at one place music, movies our favourite shows I just love netflix
I had no issues using the NETFLIX mail in and order mail system. Occasionally, I would be mailed the wrong movie, or the CD was unreadable. I wanted to rent more movies at once, and I couldn't get enough, so I stopped being their customer.
We started using the NETFLIX online service.
BOO HISS! Though the T. V. online selection was usually fairly good, we frequently encountered the same basic problems. Those problems were often HUGE!
We would load the movie, and get to watch maybe
15-20 minutes, and then suddenly, the movie would just freeze. It sometimes took an additional 25 minutes to load again, we would get to watch sometimes only 10 more minutes before it would freeze again.
Thumbs DOWN! If I was allowed to put zero Stars, I would.
So glad to be able to get only the shows I WANT to see... and WHEN I want to see it. Other than the news, it's just about all I watch now.
Vicki Howerton, Holden, Missouri
I only wish that there was more on Netflix. And more Netflix originals.
Netflix allows you to watch lots of things. It is easy to use and great value for money. We love it :)
It is a very good bargain except that a lot of things are not available streaming, even old things.
Like to pay for what we watch and we've managed to find enough interesting stuff to keep our subscription for quite some time. We used to get bored with the content in a few months.
Dont bother asking them questions. They do not care what you say. They do not care what you think. They won't answer any questions you have. They will just give you polite platitudes & the run-around. I called, texted, tweeted, facebooked, emailed, & wrote to them to get an answer to a simple yes or no question. They refused. I told them I would cancel my membership if they didn't answer. Apparently they would rather lose a customer than answer a simple question.
About the business
Netflix offers streaming movies and TV shows in addition to a DVD by mail rental service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members