Dont bother asking them questions. They do not care what you say. They do not care what you think. They won't answer any questions you have. They will just give you polite platitudes & the run-around. I called, texted, tweeted, facebooked, emailed, & wrote to them to get an answer to a simple yes or no question. They refused. I told them I would cancel my membership if they didn't answer. Apparently they would rather lose a customer than answer a simple question.