business logo of Netflix

NetflixReviews 1,823

2.4
How would you rate Netflix?
grey star
grey star
grey star
grey star
grey star

Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
280
value
278
shipping
113
returns
118
quality
259
Estonia
2 reviews
8 helpful votes
Follow M M.
Unfollow M M.
Send Message
Share Review
Report Review

Good database of shows
October 29, 2015

I love being able to watch what I want when I want!

Date of experience: October 29, 2015
GB
1 review
0 helpful votes
Follow Georgia A.
Unfollow Georgia A.
Send Message
Share Review
Report Review

Big Netflix fan. Particularly enjoy some of the random documentaries they have and love House of Cards. Although sometimes the selection of films is a little limited.

Date of experience: October 28, 2015
Alabama
9 reviews
29 helpful votes
Follow Jennifer M.
Unfollow Jennifer M.
Send Message
Share Review
Report Review

The original content makes this service better and better, and it's so much cheaper than cable!

Date of experience: October 27, 2015
Wisconsin
7 reviews
1 helpful vote
Follow Lynnett D.
Unfollow Lynnett D.
Send Message
Share Review
Report Review

Basic User
October 27, 2015

I just get the DVDs sent to my home. I do not watch a lot of TV but when I do, it usually is way after the release. So I am grateful that I can get such items saved and sent to me to watch anywhere at anytime and at my convenience. I also like that I can get a lot of foreign movies and shows that I cannot get elsewhere.

Date of experience: October 27, 2015
District of Columbia
3 reviews
5 helpful votes
Follow Peter K.
Unfollow Peter K.
Send Message
Share Review
Report Review

Freezing
October 26, 2015

Stream freezing and obvious weaknesses in server ability and capacity makes for frustrating viewing experience, but hey! As long as I'm making money and movies and other programs, what do I care about who's watching and paying? Right Netflix? That's a shabby business model for a shabby streaming service.

Date of experience: October 26, 2015
Tennessee
9 reviews
14 helpful votes
Follow Bev S.
Unfollow Bev S.
Send Message
Share Review
Report Review

Netflix Is Geat
October 20, 2015

Netflix, just keeps getting better and better. I have the online version of Netflix and love it. So, I can just imagine the movies being sent/mailed out. The people who have the movies sent to them, have a wider and better selection of movies to watch. However, I'm quite satisfied with the online "line up" of movies. If you love movies and TV series, documentaries and lots more, you will love Netflix. They even have movie icons that you can create for each family member, that way each family member can keep track of their own movie selections. I can't do nothing but highly recommend them due to my personal experience. I love them.

Date of experience: October 20, 2015
California
4 reviews
1 helpful vote
Follow VR P.
Unfollow VR P.
Send Message
Share Review
Report Review

Could be better
October 20, 2015

Still not enough movies and television series and they are a bit slow to making newer movies available.

Date of experience: October 18, 2015
California
26 reviews
23 helpful votes
Follow Ranjan P.
Unfollow Ranjan P.
Send Message
Share Review
Report Review

Decent
October 17, 2015

Do they even know the function of 'search?' It's pointless to try this, which sucks because how else to find stuff to watch? Netflix works well i I already know what I want to watch.

Date of experience: October 16, 2015
Germany
3 reviews
13 helpful votes
Follow Kian K.
Unfollow Kian K.
Send Message
Share Review
Report Review

I liked this
October 17, 2015

I bought music system from here. It is good and i would love buy more things from here.

Date of experience: October 16, 2015
Florida
19 reviews
63 helpful votes
Follow Marian B.
Unfollow Marian B.
Send Message
Share Review
Report Review

This company was smart and innovative from the get go. I should have bought stock back then when I was thinking about it.
Smart menu operations, categories, reviews, excellent algorithm to tell you what you may like to watch based on your reviews of movies you review. Always review your movies, the service is just great for giving you more titles.

Site rarely goes down or buffers.
A total bargain at 8/month.

Date of experience: October 13, 2015
Mexico
39 reviews
74 helpful votes
Follow Susan P.
Unfollow Susan P.
Send Message
Share Review
Report Review

Outstanding!
October 13, 2015

Wonderful choices and really a joy to be entertained.

Date of experience: October 13, 2015
Rhode Island
5 reviews
10 helpful votes
Follow loren T.
Unfollow loren T.
Send Message
Share Review
Report Review

I used to use Netflix all of the time until they began to deliberately block Linux users from using their service. I researched and discovered that the CEO of Netflix also sits on the Board of Directors of Microsoft. So in typical Microsoft cheating style they deliberately block Linux users (and if they could get by with it they would block Apple users as well). Here is the link: http://www.hackingnetflix.com/2007/03/netflix_ceo_ree.html

Date of experience: October 12, 2015
Washington
11 reviews
9 helpful votes
Follow christina C.
Unfollow christina C.
Send Message
Share Review
Report Review

Quirky
October 12, 2015

Few features I love, few I really hate! It is so annoying how they will have the whole set of a film except 1. Like when I am looking for #1, they only have #2 and #3. I was looking for #2, They have #1, #3, #4... figures! And while I like the autoplay feature for series', If you are watching at night and happen to fall asleep it keeps going for like 4 episodes before stopping, and you forget where you were :( I like the streaming system for convenience, but it needs more work.

Date of experience: October 12, 2015
Virginia
3 reviews
6 helpful votes
Follow Mikial M.
Unfollow Mikial M.
Send Message
Share Review
Report Review

We love it!
October 8, 2015

We don; t even bother with broadcast or cable TV at our house. We can rent DVDs or stream pretty much anything that's worth watching for a few dollars a month. And it is simple to go in and change your plan anytime you want to.

Date of experience: October 7, 2015
Missouri
2 reviews
9 helpful votes
Follow Thomas Y.
Unfollow Thomas Y.
Send Message
Share Review
Report Review

Best of the rest
October 2, 2015

It is good site, the price is very low, the quality is amazing.

Date of experience: October 2, 2015
Florida
3 reviews
8 helpful votes
Follow J M.
Unfollow J M.
Send Message
Share Review
Report Review

Netflix
October 1, 2015

They need to update their shows and movies more often!

Date of experience: October 1, 2015
California
8 reviews
20 helpful votes
Follow Heather G.
Unfollow Heather G.
Send Message
Share Review
Report Review

I like the user profiles, my list, 'because you watched' suggestions and that you can pause, turn off the TV and resume later. Hulu Plus makes you start from the beginning and adds commercials. Netflix has no commercials. But after only 5 months with only Netflix for moderate TV watching, I'm running out of things to watch. Oh, and they are 1 to FOUR seasons behind on network series shows.

Date of experience: October 1, 2015
Arizona
12 reviews
55 helpful votes
Follow Ginger G.
Unfollow Ginger G.
Send Message
Share Review
Report Review

Where was I all these years that I spent $100 ++ on cable with all the bells and whistles? During those years I only watched Netflix occasionally and did not discover the amazing amount of interesting content they offer. Now that I have free television with limited (but sufficient) content, I have found many Netflix "treasures" that I would never have discovered before. The documentaries are unique, plentiful, and top rate. The older classic movies... those I never had a chance to watch when they were produced... are wonderful entertainment, much to my surprise. I have found that these older films actually rely on good plots and good character interaction... unlike many current favorites that rely mostly on special effects and competition for the fastest action possible. Best of all are the foreign movies which give me an opportunity to be part of the cultures and concerns of countries I would never be able to visit. Also, I find that I do not mind waiting a year or so for the latest episodes of a favorite television show that I cannot access with free television. I have enough to view with all the other choices available.

Date of experience: September 30, 2015
Tennessee
5 reviews
31 helpful votes
Follow D s.
Unfollow D s.
Send Message
Share Review
Report Review

Not bad
September 26, 2015

I like Netflix and have saved a lot of money by cancelling cable, but I don't like that they have so few new movies.

Date of experience: September 26, 2015
Virginia
2 reviews
9 helpful votes
Follow Maria M.
Unfollow Maria M.
Send Message
Share Review
Report Review

LOVE IT
September 26, 2015

I love watching on netflix its faster and very good quality

Date of experience: September 26, 2015

About the business

Netflix offers streaming movies and TV shows in addition to a DVD by mail rental service.


netflix.com
Founded in 1997
Los Gatos, CA, United States
+46