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NetflixReviews 1,824

2.4
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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
280
value
278
shipping
113
returns
118
quality
259
Australia
5 reviews
3 helpful votes
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I like netflix alot, using them for years and years. Some months though I will spend more time browsing the catalog than watching anything. Rotation keeps it a bit fresh but still see the same junk over and over again.
Despite this, wife and I still use netflix regularly (at least she does)

Date of experience: June 28, 2016
GB
51 reviews
53 helpful votes
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Expensive for what it is, Needs to catch up with other sites

Date of experience: June 28, 2016
Ohio
11 reviews
24 helpful votes
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Love this app!
June 25, 2016

Netflix is the go to place for any kind of movie to watch, especially some great movies. I love how I can rate the movies and tv shows that I had watched so I don't watch it over again and also so it helps Netflix suggest new movies to me that I might also like or better yet, love! :)

Date of experience: June 24, 2016
New York
4 reviews
0 helpful votes
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You just really couldn't ask for a better deal for this service. It's super affordable and there's so many tv shows and films to choose from. It's definitely worth it and it's awesome because new stuff is always being added.

Date of experience: June 24, 2016
Sweden
1 review
3 helpful votes
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Use to be better
June 21, 2016

Sure I had this service in the old days, but you would think it is cheaper now that they don't have to mail out videos and have all that staffing, but yet their pricing is hire than ever

Date of experience: June 20, 2016
Maryland
2 reviews
0 helpful votes
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I won't lie; I've basically stopped watching television in lieu of Netflixing in bed after a long day at both jobs. The one thing I wish was available though is DVD extras. I would LOVE access to director commentaries, deleted scenes, etc!

Date of experience: June 19, 2016
GB
2 reviews
9 helpful votes
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Super great
June 16, 2016

I love this site. Its membership is cheap and shows are very good.

Date of experience: June 16, 2016
Illinois
27 reviews
50 helpful votes
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Good LGBTQ Options!
June 16, 2016

Really happy to see such a large selection of queer movies. I pretty exclusively watch those right now and there are always more for me to try. Big thumbs up.

Date of experience: June 15, 2016
Minnesota
13 reviews
32 helpful votes
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Amazing
June 16, 2016

Best place to go to watch and type of movie or series! I LUV IT!

Date of experience: June 15, 2016
GB
5 reviews
2 helpful votes
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Nice site
June 14, 2016

End of the day you dont have access to everything out there

Date of experience: June 13, 2016
California
2 reviews
39 helpful votes
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Great site
June 14, 2016

I LOVE this site. They really have become current and very topical. Great selections and now their own series are amazing. Love Love it.

Date of experience: June 13, 2016
New York
10 reviews
0 helpful votes
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Love Netflix!
January 18, 2021

I love Netflix and the price a month isn't too bad.
I wish they had a better variety of horror movies though. And not remove shows to make room for new ones... Especially if you love the series that's on, you know what I mean?

Date of experience: June 13, 2016
Ukraine
3 reviews
10 helpful votes
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If you're a movie addict with a lot of time spent watching movies you will quickly find there's not enough good flicks here. The selections are slow to change and they're mostly b grade. And not even good b movies. This might be the fault of the people making movies, they just don't make that many good ones. The best movies on Netflix tend to be foreign or classics. Netflix is cheap enough, though it was better when you could order DVDs by mail and it was included in the subscription. ( Can you still mail order?) The mail order selection was better. If you do subscribe you will find the selection boring in less than two months. If you quit they will offer a free month to come back 3 or 4 months later, which is cool because by then they will have some new stuff. The second time you quit it will take longer before you get the offer again. And then they will have more new stuff. Or you can use it for a month and quit for a month and then resubscribe. But if you subscribe continuously it gets boring. Maybe it's changed I haven't used it in over a year.

Date of experience: June 13, 2016
Washington
2 reviews
11 helpful votes
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My main TV
June 12, 2016

I love Netfliz. It's cheap, has plenty to watch and no ads. I've been a member for 6 years and I'm staying!

Date of experience: June 11, 2016
New York
4 reviews
4 helpful votes
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Fantastic
June 8, 2016

They have a lot of first run shows and its no hold back

Date of experience: June 8, 2016
Estonia
11 reviews
21 helpful votes
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Quite new in my country. Free trial to newcomers. Discovered great shows to watch alone and with friends, such as Sense8. New ones keep adding. Great stuff!

Date of experience: June 5, 2016
Kenya
5 reviews
10 helpful votes
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Entertainment has never been this AWESOME! Don't know if there's any way they can improve on it. Coolest of all is that with every movie you watch, your collection increases by the same genre of movies you just watched! *CLAP*CLAP*

Date of experience: June 5, 2016
Peru
3 reviews
2 helpful votes
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Usuaria
June 5, 2016

Hace varios años soy usuario de Netflix y siempre muy contenta

Date of experience: June 4, 2016
Washington
6 reviews
13 helpful votes
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I've heard complaints, but Netflix provides an important service to my family. We have online streaming, that's it, but its all we need to get all the entertainment we need. Whether its cable, Dish, etc. it all became far to expensive, considering I'm discriminatory. I found that the quality of good TV dropped and we watched few channels. Just not worth it! Netflix gives me not only something I can afford, but Netflix gives me only what I like!

Date of experience: June 4, 2016
Arizona
10 reviews
1 helpful vote
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Good movies
June 2, 2016

They need to switch them up more, but I have never had a movie skip due to a bad connection. Their buffer system keeps the movie running smoothly.

Date of experience: June 2, 2016

About the business

Netflix offers streaming movies and TV shows in addition to a DVD by mail rental service.


netflix.com
Founded in 1997
Los Gatos, CA, United States
+46