Nespresso

I am a customer of 25 years ( No longer) The worst APP it would take too long to explain the issues.
Numerous hours lost on phone calls and visits at the store to fix the problem without any results whatsoever.
And they dont seems to care either.

Ordered coffee with next day service delivery. Still missing after 2 full workdays order not delivered, stating delivery address is not correct. Nespresso service has degraded from being one of the top (when it started) to do not buy from Nespresso anymore. Very du disappointed on this last order as after chatting with customer representatives, the solution given is to update my address, but it is already correct! I wonder if Nespresso management cares about at all…

I've been a member of Nespresso Club for several years. I finally had to discontinue membership because even though my Easy Order said I was to receive a "free sleeve" it was never in the package received. I would have to call, they would apologize, then send it separately. After a few months, I rejoined with new information, only to find the Easy Orders (free sleeve if spending over $80) were still packaged wrong! Once again, I had to call Nespresso Club to request my free sleeve. Check your orders, because they don't include a packing slip, and you may not be getting all your thought you were!

I have a Vertuo machine... it is the worst digital experience. Cant pair it with my phone because it too stupid to connect to my wifi, cant understand the troubleshooting in the book with all fancy light bleeping to tell you something is wrong. I want to know what kind of idiots works in technology department... Please spend less on George and more on your technology resource for god sake. I am done. I am going back to traditional making coffee with my own machine... Nespresso you can take your machine up your?%^&...

We called customer service 3 times- first time we got disconnected with no call back even though we gave our number to them at the start of the conversation. The second customer service agent was very rude and we could not hear anything due to all the back ground noise from other agents I suppose helping other customers- 7:30 pm Sunday night. The third agent, although somewhat nice but by no means friendly customer service agent did go through the trouble shooting steps and to no avail our machine was broken- under warranty yeah! But wait...Nespresso only offers you a refurbished machine to replace the new machine you bought! That is not in the warranty anywhere. I would think my machine being under warranty should have been replace with a new machine! I am not sure why they train their customer service agents to be so rude - but if I would have known this I would never have bought a Nespresso! If you buy a Nespresso be prepared for only about 8 months of use!

I signed a contract with Nespresso for 2 years with a 50 dollars monthly subscription fee. I paid my subscription fee monthly for 24 months and cancelled it straightaway after 2 years. The contract ended 8months ago, 8 months later which is today I was charged 400 dollars in one go. Nespresso Staff said they need to raise to finance team and there's nothing they can do for me other than leaving a note on my profile they also said that they don't have a phone number to their finance team, all contact will need to be made through emails. And it takes 5-10 business days to look at this matter without a guarantee that I'll be refunded. How is that ok?

After placing my order, of 100 capsules to get free delivery. I awaited delivery, when it didn't arrive I contacted customer service, they didn't seem that bothered telling me it would probably be the next day, after several emails I cancelled the order. No apologise. I then ordered my coffee from l"or website fantastic service. Nespresso have poor customer service, and need to inform customers if delivery has been delayed. Would not recommend.

We ordered a machine that broke on the second cup. Customer service told us a replacement would be with us four days later. We waited in all day but it didn't come. Late in the afternoon we got an e mail saying it would take a few more working days. More fool us for thinking this was a professional company-Do yourself a favour and get another make.

The coffee is great! I drink it a couple of times a day and its convenient and easy. Best coffee around.

To contrast, anyone who is considering buying this, the customer services is almost non-existent. If they make a mistake or you want to return coffee that is less than good (this coffee is expensive, it better be good) they make it extremely hard. If they make a mistake they rarely admit it or credit you for it. They make you go to the store to return stuff instead of taking responsibility for mistakes made by their CSR's. Just a nightmare of policy. You can order 30 boxes of coffee and not like a few. But they only give you 14 days to return. The boxes cost 10-20 dollars each for 10 coffees. I hope this helps someone trying to make a decision that values customer service, this is not the company for you, especially at the prices they charge. Wait until they open up the pods to companies who care or move on from this choice.

I am not happy with my coffee maker I talked to support about return because it been 15 days they won't take it because they have 14 day return policy so like if I did it yesterday I'd get the return that's just dumb to me. Waste of my time couldn't help me at all because it's been 15 days since purchased and they make you pay to ship back with other things I got from them.

Three machines in under 4 years. Bought the original in 2020 and now working on my second replacement 2/29/2024. Love the coffee but the machines are not reliable. I will be looking at other options.

Missing parts. Called customer service on hold for over an hour. Rude and incompetent. Asked to speak to manager they gave me two telephone numbers to reach manager. When I called - both numbers are out of service. Do not buy these products for your own sake.

I was introduced to Nespresso by my daughter and absolutely love it. So... off to the store! The device is simple to operate and makes one of the greatest cups of coffee I could hope for. Now... it's more expensive than bulk coffee and your coffee maker. But I am really enjoying this flavor and ease of brewing. Made my first coffee order yesterday following the purchase. THe website took some reading and researching to understand what I was buying, but I got through it.

I have been a Nespresso user and lover of the coffees for some years. However, I recently discovered that if a Nespresso.com customer receives capsule sleeves containing inferior coffee and the customer returns the sleeve(s), as I did (7 sleeves of Arpeggio which contained burned roast and were unpalatable - and I have been an avid Arpeggio lover for several years!). Returns take up to 4 weeks for refunds... this is totally unacceptable. Any refunds I have received from all other merchants have been timely and received within a few days. A month is totally ludicrous! Nespresso.com has lost my business. I will purchase sleeves from Amazon in the future. Sharon in The Woodlands, TX.

Nespresso desperately needs to drop their shipping partner 'laser ship' and go with a company that can deliver an order OR perhaps they need to update their warehouse software so the orders actually go through. 2 WEEKS to get coffee because, once again, the order just disappeared into the thin air of incompetence.
I'm buying some starbuck/nespresso at target for a change...atleast I know when I give them money, I actually get the product I purchased. Shipping mistakes in this day & age are inexcusable and just poor management. Someone needs to take ownership of it, you know, since it's 90% of your business!