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I have been a Nespresso user and lover of the coffees for some years. However, I recently discovered that if a Nespresso.com customer receives capsule sleeves containing inferior coffee and the customer returns the sleeve(s), as I did (7 sleeves of Arpeggio which contained burned roast and were unpalatable - and I have been an avid Arpeggio lover for several years!). Returns take up to 4 weeks for refunds... this is totally unacceptable. Any refunds I have received from all other merchants have been timely and received within a few days. A month is totally ludicrous! Nespresso.com has lost my business. I will purchase sleeves from Amazon in the future. Sharon in The Woodlands, TX.
Sharon B.'s review of Nespresso earned 2 Very Helpful votes
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When reviewing the order I got a $16 diacount for shipping, when ordering it disappeared.
I only received 12 out of 20 trees, but my order says fulfilled.
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