Nespresso

I bought my first Nespresso machine directly from the company 6 months ago. It was a Delonghi machine. For the first 6 months I was overjoyed with the coffee and the experience. Then the machine quit working and the fairy tale turned into a Grimm story.

When the machine first broke I contacted customer service where a very nice woman worked with me to troubleshoot the machine. When everything failed, she told me she was shipping me a loaner and a return label to send my machine in for service. Sounded great.

4 days later I still had not heard anything so I chatted with a member of their customer service team who told me the loaner was shipped previously and promised me I would get the tracking number from them within 24 hours. When the full day had passed, I called them again to discover they never shipped out anything because they were out of loaners. The second rep had lied to me. So I shipped the machine to them in my own. Needless to say it's been over three weeks and they haven't even started working on my machine.

So I bought a second machine through Amazon. This time a Breville. It worked for 24 hours and then conked out. I have retuned that back to Amazon. I have over 50 sleeves of coffee from Nespresso and no way to use them.

Their customer service is the worst I have ever experienced in all my years. Avoid Nespresso at all costs.

Bad experience, I just left this shop frustrated after more than an hour of waiting.
I had initially placed my order online but it never arrived due to a technical problem as usual late when I had requested a next day delivery.
I took advantage of a chef's coffee promotion for a new chocolate to discover the new selections as I had worked for 4 years in this company which was well run or at least better presented by the staff and directors,
Unfortunately this is no longer the case, just by looking at the dress code of the sales staff one can understand that there is a total neglect
The shirts are in a state of disrepair and you can even see their hairy bellies due to tight blouses
The order was paid for and the card was charged.
I then decided to call the call centre for a solution. I offered to collect the coffee pack from the shop and the person confirmed that they had already received the coffee at the warehouse,
When I arrived at the shop there was no order so they want me to pay another time for a coffee I should have received the story doesn't end there I ask to see the manager who was walking between the shelves at first as soon as I asked to speak to him as if by chance he was busy we try to find a solution and a fact I know is the procedures he offers me a cup of coffee a box of biscuits in compensation for the delay as if he was talking to a small child to make up for the time incompetence
I go home and open my mailbox and find a new invoice for the coffee I just got from the shop that was supposed to be a replacement.
Here is my experience we can easily understand that the old golden coat of arms of this company and in full decline the product is not as extraordinary as it appeared before we can find the same capsules in the supermarkets being given connoisseur of the coffee the difference is not so enormous before we said that 10 percent of the best coffee and intended for Nespresso it is not any more the case, let's compare the prices of the cases with other marks Nestlé, Starbucks...or other they are completely similar.
Let's hope the region's new CIO makes a big move to restore this brand.

I had the Nespresso Veturo and Aerocino frother machines for almost 2 years. Love the coffee. My favorites are Fortado, Odacio, Stormio (very bold), and Melozio.

I contacted the company several times in the last couple of months regarding my broken Nespresso machine that was purchased less than 2 years ago and had stopped working (water leaked out the bottom during use). Using it only in my RV I had used it maybe 40 times, so each use effectively cost me more than $5. I probably wasted about 2 hours on the phone with customer service, going through all the troubleshooting efforts. At the end of all of that, I learned what I already knew before contacting them: my machine required repair/replacement. After a brief hold, I then learned that the company does not repair my model. And more importantly, then I learned that their 2-year warranty doesn't apply to my model. Despite their website clearly indicating that it does (https://www.contact.nespresso.com/faq-3/th/en#2678): "We offer a 2 year warranty on all machines and Aeroccino. You will need to provide the proof of purchase." I reach out to Nespresso to ask why their "2 year warranty on all machines" does not apply to my machine. I also asked why it not explained that my machine was not under warranty before I went through all of the troubleshooting and multiple phone calls. I asked why it was not explained that my machine was not repairable before I went through all of the troubleshooting and multiple phone calls. Finally, I asked what they were going to do to fix my problem. In response I received a form email, in which Nespresso was sorry my machine is not working to my satisfaction and inviting me to call their toll-free number to troubleshoot my machine. This is a terrible company. The coffee is delicious, but once my other working machine breaks, I'm done with them. And I encourage you to not start with them.

Nothing but problems with the machines. Don't last and costly coffee with machines that don't work. Look elsewhere

I absolutely hate that I have to have coffee delivered and that I can't buy it from a regular coffee supplier. Pretentious!

Would not buy again. The service was terrible I would not buy again. Even leaving a review is difficult.

The machine broke for 2 times. Pods are having smaller amount of coffee and more pricey!Not worth it!

I was planning to write this review for a while, but keep delaying it hoping that something will change for the better. I was wrong. When I purchased my first machine ( 4 years ago) I was very happy with everything Nespresso was offering, but it quickly started to changed for the worse. Customer service, shipping process - everything! I reportedly didn't received my orders, and Nespresso were kept blaming on UPS, then on USPS, According ti nespresso it was never their fault. My last order was absolutely horrible and I decided finally to write my review. Now, Nespresso blaming their 10 days delivery time on Covid, although I had some orders during Covid ( winter and early spring) which arrived with no delays. Also, I have couple friends who received their orders within normal time frame - 2-3 days. So it has been a week sense I placed my order, the package is not here yet. Not to mentioned the fact that when I was checking shipping tracking, it was clearest says - that package arrived in Maryland, but next time I checked( same day, couple of hours later) the package ended up in DC. It worth to mention that the purchase was originated in New Jersey warehouse, Which is 2 hours drive from my home ( Maryland) when I called customer service and asked why it takes 10 days for order to arrived from NJ to Maryland, the supervisor named Eric couldn't answer my question and again tried to blame on anything from Covid to USPS. Clearly, Nespresso service went rapidly down the hill and I would advise anybody NOT TO COMMIT TO NESPRESSO AND FIND ALTERNATIVE COFEE COMPANY

We first wanted a Quality machine to serve ourselves some "quality coffee" and the big tendancy was oriented toward Nespresso at that time which was about 3 years ago.

5 months after our first acquisition of a Nespresso Deluxe our problems started. Straight up a morning, the machine would deny us the possibility to start our day well by simply Not working anymore. So we contacted customer service about the issue. They sent us a new "replacement machine" which also stopped working after 2 months. We called back, got another replacement machine... which broke by itself, like the others, to a RED LIGHT, nothing possible to do... Called them back and they sent us back our first model which now broke again, to red light, after 8 months.

We're buying around 100 to 300$ of coffee cups / boxes per month since 3 years and this morning, as we called them to signal our issue, they simply told us they couldn't help. They "OFFERED us" a 100$ reduction bonus on a new machine OR to send the machine to repair for 145$ from our pocket.

Do not fall for NESPRESSO... It is a POOR Product, you would be better with a 1500$ machine that only demands coffee beans instead of those EXPENSIVE Cups, thee fees and the troubles related to the product itself aren't worth the effort and pain.

I would not recommend this product to anyone.

Note: I'm a 40 years old project manager in windows and glazing, i'm taking care of my goods and things on a daily basis, i am not a bum... my home is clean so its not a problem related to "if we live in a clean house or not" or "if we do things properly or not"... The product is a really poor quality.

3-5 business days delivery is a joke. Today's the 4th business day. The order hadn't left the warehouse.

I bought my Nespresso Inissia machine (which is very similiar to the Nespresso citzi origalline machine) back in 2016 and she still hasn't missed a beat. I take care of my machine using only good water and descaling it regularly. The espresso or lungo shots are still robust and slathered in rich espresso crema just like the day I bought it.
I have recommended Nespresso machines and coffee to tons of my friends and family and EVERYONE who has purchased a machine has not been disappointed.
Favorite all time Nespresso flavor is still "Snowball". I just ordered a bundle of COCONUT FLAVOR OVER ICE - LIMITED EDITION sleeves a few minutes ago and my mouth is already watering.
I have been a sous chef most of my adult life and I have been drinking high end espressos since the 90's and Nespresso is an affordable espresso option for the home user. Buy one!