Nespresso

Having only had my VertuoPlus for 6 months I now find that it no longer works. It shakes violently and makes a horrendous noise when making coffee before giving a solid red light.

I have had it collected once already and all that the authorised repair centre "Staffords" did was clean it and test for electrical safety. It was returned several days after being collected and on the first use had exactly the same problem. I now have arranged for a second collection for repair which hopefully will fix the problem. Something which I will have to wait and see about. I am currently not overly impressed with something that is only 6 months old and still under warranty. Surely a simple replacement machine would be better than pretending to fix it.

Did not get an order on time; as a matter I spent over $50 just go get the order sent on time. It got sent to the wrong side of the State. After still not getting the order, I cancelled it via phone call. They told me that it would take 30 days to get a credit. Is that how they treat a 10+ year customer? I call that intimidation. I called today and they did receive the order back on the 10th and the rep said again, it could take up to 30 days for credit. No way to do business; there must be something going on in that corporation. Too bad but I ordered 120 capsules from another company at half the price and I'm just if not more happier. Be aware is all

We had one of the original Nespresso before it finally quit after years of use. Got a new one 6 months ago(Vertuo Next) and have had trouble with the lever easily sliding over to initiate brewing. Lately we have to unplug it and restart. Sometimes several times! Call customer service - what a joke. We did as we were asked, clean and stick your hand up into the blade (yikes) and twirl it. We were asked to do several other things and call back. Doesn't seem like you should have to do all this for a cup of coffee! They refuse to have us take it back to a store and upgrade to a new one with us paying the difference. Do not purchase from this company!

Placed my first online order, what a mistake! I called after 4 days because I had not yet received a conformation from them but the money was taken from my paypal account. I waited on the phone for 50 minutes. I was told that yes they had received the payment for the order but they don't send confirmation until the order goes out. I asked how much longer because I had company coming on the weekend. They said it would be at least another week before my order would go out because of the high order demand. Absolutely ridiculous... for a refund you actually have to wait for your order to come and then return it. The reason I ordered online was so I wouldn't have to deal with the mall craziness and it turns out I have to go any not to mention putting out even more money for another order.

They do not process your order for a few days, which they don't tell you at the time of ordering. They say: 1-2 day shipping. However, if you aren't actually going to ship the product right away you should just write 5 day shipping? I do not care how long it takes once it is on the truck I care how long it takes for you to process the order.
Tracking your package is impossible on their website and they do not provide a tracking number.
They use UPS so I know that they are capable of providing a tracking number.
I would expect premium customer service from this company, which would reflect their prices.

I had a VertuoNext that broke on the second week of use, I got a replacement from Nespresso, and it also broke after a week. This is now my fourth replacement!

Just today, I spent an hour with the customer support agents being directed from one place to another, and after they told me they are going to replace the machine Vertuo Next with another model they changed their minds and asked me to send it for repair.

I wonder how Nespresso keeps selling that Vertuo Next machine if I am an individual customer and I never had a working one. Did they never do any testing on the product before releasing it!

I have been a customer for over 15 years. I purchased 2 milk frothers, neither of which worked. When I called customer service, I was told they had to trouble shoot the items with a video. It consisted of rinsing each frother 10 times with cold water, frothing cold water, emptying, rinsing again 10 times with cold water and then trying to froth with milk. I was obliged to do this process with both frothers. I was then told I had to return the frothers and provide them with my tracking numbers before they could send me new ones. Amazon delivered a $300 item a couple of days later than expected and apologized by giving me a full credit. Absolutely worst customer service ever!

I absolutely love my Nespresso machine! It comes with a starter pack of pods so you can get a feel for what you like and you can make espresso or coffee with it. My machine included a frother so I simply pour my creamer into it hit the button and it froths up the cream and warms it in seconds. You then add it to your espresso and it make an amazing latte! This has kept me from visiting coffee shops as often as I did in the past!

I was very badly mistreated at Humburg down town branch in Getmany, as racism and lack of care from the branch manager and its staff members. They prefered to serve German customers leaving us for more than 30 minutes alone unattended.

Didn't receive my coffee so needed a re-order. Waiting on it now. Needed to make an amendment to the order but they said they couldn't but they'd add it to my next order. They told me to wait 30 minutes for it to show up on my account. I waited over an hour and it never did - and customer service kept insisting it was on my account even though I didn't see it. They can't make simple concessions and these greedy pigs make it so difficult for the customer over small issues. I will very much limit my re-orders and hope others don't buy a machine from them to begin with. The worst of the worst in customer service.

I'm guessing if George had read the Reviews he wouldn't want a bar of the brand Nespresso! The Machine looks absolutely Gorgeous just like George but that's about all. After 3 months my Vertuo Creatista $1099 went back for repair. From day one It was a challenge to get it to Make a Coffee. Yes you not only need a Uni Degree to deal with all the constant flashing yellow and red lights and getting the machine to work. You also need Nerves Of Steel as this machine will totally Drive You Insane not to mention dealing with Nespresso customer service. Just Appalling. After 4 weeks with my machine in for repair I called to find out what was happening. They couldn't find my repair order number. I asked for a refund which was a challenge. It took 4 weeks for them to refund my machine and I'm still waiting to receive the $61 for the pods I last ordered. They said 7 business days however it's around 14 Business days by now. I need to mention I sent back $175.00 worth of pods but they only acknowledged my last pod order. Who cares as I certainly won't entertain Nespresso again. Buyers Beware. I wish I had read the reviews before I put my trust in the brand.

I ordered the pumpkin spice and cookies. The sickening flavor of pumpkin spice was nauseating. Aweful. Contacted customer service. Was outside 30 day window. They offered my the other aweful flavor of cookies IF I made another purchase. Never again. Thank God, I didn't buy a machine and was trying one at work. Customer service then disconnected chat without a word. Bad service.

I purchased the nespresso vertuo maker a year ago and I love it. I love everything about it except the customer service and the fact you have to rely on nespresso to supply the pods. I have been waiting 10 patient days for my delivery of 220 dollars worth of coffee only to see it has not shipped. What?! I call customer service they ask me to give them 1 more week. 17 days to fulfill my order even though the website claims 4-5 days. This is completely unexceptable.

Manufacturer's Websites should provide everything you need to accomplish the purchase of and tracking of their shipped products. When the Website loses it's ability to function, Management should fix it pronto! I placed an order via phone on December 1st, since the website was not functioning. I am still waiting for my order which my cc was charged. I am rerouted to another link to track the shipped order. Everyday the delivery date is pushed out another day. What is going on? I called on Dec 10th, after waiting for 30 minutes, my call was finally answered. Wow! 30 minutes. I was told I would receive my order the next day Dec 11 by 11AM. It did not arrive. Again the tracking says one more day. I am extremely frustrated. Coffee can be purchased from one of their boutiques, but I thought online would be quicker. I have ordered online several times before w/o any issues. However, things have changed and not for the better. The coffee is good, but not worth the anxiety and frustration.

Product ordered was not clear on the web site. Order was cancelled with customer service before it was shipped.
Order was shipped anyways.
Customer service agent was very pleasant but spoke very poor English and made it very difficult to communicate.
Nesspresso is clearly all about the money and nothing to do with customer satisfaction.

Would not buy again, I like my coffee and saw the machines had problems at times but I got one anyway because I saw on YouTube they sent out replacements if a problem (NOT TRUE) Well mine is leaking and they want me to mail them the machine. Waite 3-5 days to receive a shipping box and another 2 weeks to get it back after repair. No loaner machine and I even offered to pay for a new machine if I could get a little discount with the leaky machine sent back. All answers were no. So this Machine is going in the trash and I am moving to a different brand of coffee machine. PS - I do not do reviews but this company is a major let down.

My nespresso vertuo next machine is defective with a continuous rapid orange blinking light. I previously tried descaling and resetting the device without any success. I called customer service and I experienced two separate agents who were very disrespectful, unprofessional, dismissive, and unhelpful.

My second customer service agent made me dispose of a brand new descaling agent in my water tank stating that in order to reset the device I needed fresh water in the tank. After I did that and the method did not work, I asked whether I can receive a refund on my descaling kit that he made me dump and responded with a "no refund." Shortly afterwards, he just hung up on me. When I tried calling back, I was led directly to voicemail meaning that they recognized my number and hung up on me.

This was absolutely the worst customer service experience I've seen and its shocking that its coming from such a renowned company like nespresso.