I placed an order for my extensions on April 24th, never having used PayPal before I didn't realize it took 6-8 business days to process my payment. I contacted customer service via e-mail on the 25th when I noticed it had not yet processed. Pretty much immediately received confirmation of my order however they had to wait for the money to process before they shipped it out, which is completely understandable. Literally 6 business days later (May 1st) my payment went through and I received an e-mail from HairExtensionSale customer service that my package was on it's way to Canada and provided me with a tracking number. I saw that within 24hrs it had left China and arrived somewhere in the U.S. which was kind of shocking considering all of the reviews about the shipment taking forever and such that I had read online (of course this was after I placed my order). I received my package at work yesterday (May 5th) which was LESS than the 2-4 business days they initially said it would take. Trust me I was shocked when DHL arrived with the package and a little bit nervous to open it because I thought there was no way it arrived that quickly and is exactly what I ordered, however it was EXACTLY what I ordered. 20" COCO secret hair extensions -- I heard they were easy and fun to wear so it was my first time ordering these from anywhere. Anyways, I was impressed with the quality considering the price I paid. Let's be realistic, at any local beauty supply store you could never find 20" human hair extensions (any type) for $100.00. I also purchased a turmoline hair straightener since it made sense with the discount I received, which is of great quality as well. I realize some people may have had extremely unfortunate experiences with this company and I wouldn't recommend buying from them if you ARE really tight on money because clearly it could be a waste of money if you never received your product or weren't content with its quality. Next time I have a bit of extra cash and I need new hair extensions I will be willing to trust them again because my first experience was overall very easy and affordable.