Nespresso

Customer service was wonderful; after sending my machine in to be repaired once and still having the same issue, I called again and they made it right by sending me a new machine. A pleasant experience with reasonable people who genuinely seem like they just want to help resolve the issue! I can't complain at all!

Another "big" company that doesn't give any recognition to their clients. After purchasing over 1000$ in pods, a total of 3 machines vertus next, and being a client for over 2 years, I'm suggesting you NOT TO BUYING THESE MACHINES. Check online reviews before buying. You'll have the answer. They are faulty, they leak and Nespresso doesn't give any service except charging you 150$ for a repair or a 100$ discount for a new machine. They don't even try to help you over the phone. They know they are faulty by design. Look up youtube. Never buying anything from them again. Why did I buy 3 machines, because I used to enjoy the product. Now, I'm selling my leftover pods and switching to another brand. No service = Not buying anymore. Good bye.

Long Standing customer of Nespresso in excess of 13 years. Decided to move from original pods to Vertuo pods. ANYONE DOING THE SAME RECONSIDER PLEASE. The Vertuo Next machine leaked 3 times in the 15 coffees I made, covering the worktop and ruining cook books, Ive only had the machine under 4 days! I took pictures and presented to online support. Im not sure they looked at them as said had to cal technical support who then carried out a pointless video consultation and ran the coffee machine through basic tests. Of course it didn't leak as I highlighted it was sporadic. Anyway they wouldn't replace the machine or provide a refund and said if it happens again. Well Im not going to use it as it is not fit for purpose and not prepared to clean up the mess or risk anything else being damaged. Nespresso brand value is dropping.

My 650$ machine stopped working after 6 months. And honestly worked very inconsistently before. The phone people are good at trouble shooting, but why should we have so many troubles?! Nothing could be done and they requested I send it my giant machine for servicing… which could take 6 weeks burn in hell Nespresso. If I had know they were nestle, I never would've bought one

Very slow, hopefully, you won't need them ever. They seem to be high, drunk, or both! Something happened to my online account it took 1 hr to get it fixed. I could have saved time by buying on Amazon or just going to the dam store, even better getting another freaking machine from another brand.

I have been a Nespresso member for about 5 years total. The coffee has always been great, but customer service has been sliding, slowly. Culminating in an absolute lack of effort at all.

The purpose of this review, if anyone reads it, is to ensure you know that the once elite standing, that came with owning and using Nespresso has gone, and you are no longer a member of the illustrious Nespresso club, but simply another customer number or dollar amount.
For the sake of this, there are equally good programs, coffees and machines available that are far less expensive. Do yourself the favour and check them out.

I bought my machine (which I now understand is 50/50 if works aka virtuo next).
First one went back on warranty and I recieved a new one a few months later.

I really did enjoy the coffee and made a subscription of about 50-60 cups a month. They wheren't cheap, but it was affordable. Nespresso has now started to increase prices again, and while it may be argued they need more cash to cover their loss with the current price increase, it just makes the product that much closer to unviable.

I've naturally cut down to 20 cups a month and now only buy every third month.
I'm not sure if this cost increase is making them money, but I am having doubts tbh.

I ordered my usual refill of capsules from Nespresso and it was delivered on time but with one sleeve missing. I called customer service and they answered promptly and sent me the missing one pronto! As a famous and reputable brand, I would have included a little note or a capsule sample as sorry getsure.but overall it was a great customer service experience! Thank you.

After waiting 10 days for my order to arrive (which should take 3-5 business days), they asked me to wait 1 more day and call back if my order did not arrive. Mind you, the FedEx tracking provided by Nespresso's website shows the package has not even been received even though Nespresso says it shipped 11/19/21. When I did call the next day, they asked me to wait another day. I told them no, then asked for a refund. The representative stated I would receive an email from Nespresso in 3-5 business days asking for my credit card information. No email confirmation for the refund, which does not sit well with me when they have had well over $100 of mine for almost 2 weeks without ever actually shipping the products. At this point, I feel scammed and fairly pissed off.

I have been a Nespresso EZ delivery since July, 2021. I loved it until Oct, 2021 when they did a computer update. Now every order, which is suppose to be every 2 weeks either is late, doesn't show. I call Cust. Service, hey are very nice, but I get excuse after excuse. No one knows why the orders aren't being delivered. Blamed on shipping company, etc. Since CS is in Jamaica, if you do not call early in am EZ order det is closed. Poor Shipping, Poor Delivery.

Placed an order which was to be delivered the following day. Point of origin is less than 100 miles from my house. It is the end of day 5 and I am still waiting. Called customer service and the solution the representative offered was to cancel my original order, re-place with another order to arrive by a different delivery service that I would pay more for and wait "only" another 4 days... oh and the promotion of 1 free sleeve would no longer be available to me. The coffee isn't worth this aggravation and crappy customer service. Nespresso clearly does not value their customers so I have no further use for them

I have been a customer of Nespresso for the past 10 years and ever since they started using Zoom it has become a nightmare for delivery, they turn up late or not at all also say they have delivered and my items are not here.
I spend $300 to $400 a month you.have now lost a good customer.pull your head in Nespresso when you start to loose good customers it won't be long before your business becomes no more

I bought a machine in November. In March it was giving an error. Trying to call I spent 2 hours on hold and was eventually hung up one twice! I had to wait until the next morning, then spent another hour on hold before getting help. Then they offered 10$ for my trouble… and only after significant pressure did they up that to 40$. I regret buying this machine simply because nespresso is so awful with customer service

I bought an expensive coffee machine and it completely died weeks after my 1 year warranty. The company would to absolutely nothing to help me even after I spent 2 hours on the phone with their technician trying to fix it? Terrible even when they could see I order a lot of expensive pods directly from them. The tech said sorry you must of bought a lemon! What a rip off BUYER BEWARE!

I'm a loyal Nespresso customer since 2003 when lived in France. One of these days, I'll have to give up on the co., as much as I enjoy the coffee, as the service is beyond disappointing. When I call to place order, I'm transferred, disconnected, put on hold with blaring music, etc. No supervisor to spk. To re: issues I've encountered, as agent refuses to put them on line. There are lots of competitive brands in way of generic capsules, at lesser cost; I just may end up turning to them & abandoning Nespresso.

I got a nespresso plus in December of Christmas. I tried ordering on line but it would not take my coupon. Tried ordering by phone which turned into a disaster. The lady taking my order was trying but I had great difficulty because of her accent. Had to be put on hold twice for an extended length of time concerning a problem on her end which she said needed a supervisor. After 10 min. I hung up. What a hassle. Unless I can buy the pods in a store I won't be using nespresso. Too much of a headache for expensive coffee.

I spend thousands of dollars on coffee every year with these….people and they keep sending me garbage machines that barely make it past warranty and now they want me to pay for a machine.

The most frustrating part of it all though is CSR's that don't understand the most simple and straightforward English possible.

I told them numerous times that I am not spending a penny more on their garbage machines and they kept offering me "promotions", beyond frustrating.

I have approximately $200 of their coffee in my cupboard that I am going to give away, I am done with this company, they are worse than Bell & Rogers combined.

Adios