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France
1 review
0 helpful votes
Follow Axel D.
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I had a great experience with the customer service they responded quickly and accepted a switch of a t-shirt with no additional cost even from France were shipment cost are more expensive.
The quality of the shirts is great.
I recommend it.

Date of experience: May 7, 2019
California
1 review
0 helpful votes
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AMAAAAZING!
June 26, 2021

It was my first time ordering from this shop… and it won't be my last! Customer service is BEYOND AMAZING! And it's also QUICK! I ordered 2 shirts for a dear friend and unfortunately the size wasn't right. Maybe that was my fault but Alex from NeatoShop was quick to fix the issue! I will definitely be recommending this shop to my friends and family! 100/100 stars!

Date of experience: June 25, 2021
Florida
1 review
0 helpful votes
Follow Candice E.
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Great service
September 20, 2019

I ordered shirts for an event I had and when I reached out to double check when they would ship, Alex was kind enough to offer to check my order and upgrade my shipping to make sure I had them in time. I am super appreciative of it, love my shirts and would 100% recommend Neatoshop and would there again.

Date of experience: September 19, 2019
Michigan
1 review
0 helpful votes
Follow Terry W.
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The Neato Shop is awesome, and believe me they will go the extra mile to make you happy.
Several years ago I purchased a set of Cryptozoological Family stickers for the back window of my car from the Neato Shop. They were the coolest stickers ever and I had them in my back window for several years before that car finally gave out on me. I went back to the Neato Shop and bought a new set of stickers for my new vehicle. I had that set for several years as well and they were finally starting to show their age so I went to purchase a new set but the Neato Shop was out of stock. I emailed them and was told the stickers should be back in stock soon. Over a year went by and still no stickers so I emailed again. Alex emailed me right back and thanked me for my patience. He said the stickers were still out of stock but that he was going to have a set printed special just for me and he wanted to send them to me free of charge! I just got my new stickers this past weekend and they are awesome! Now that's what I call going the extra mile and beyond! Thanks again *******@NeatoShop!

Date of experience: May 3, 2022
California
1 review
0 helpful votes
Follow Zoe K.
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Loooove it!
January 20, 2022

NeatoShop has a ton of designs and high quality shirts. They sent my order out quickly and their customer service was awesome.
Thanks!

Date of experience: January 19, 2022
Washington
2 reviews
0 helpful votes
Follow Topher G.
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Oh my circuits, you won't believe the hyperspace-level awesomeness I encountered with NeatoShop's customer service! My initial order encountered a minor glitch in the galactic system, so I transmitted them a subspace message in a panic. And guess what? Their response was at warp speed, and they beamed in with a solution faster than the Millennium Falcon doing the Kessel Run!

What's even more mind-blowing is that they fixed everything without charging me extra energy credits or causing any temporal disturbances in preparing my order. It's like they had a time-turner AND a quantum spanner all in one! Seriously, I'm beeping and booping with joy over how they treated their customers and tackled the situation like a true Jedi handling a lightsaber.

Shoutout to the one and only Alex at NeatoShop—this tech wizard knows how to warp reality to make customers grin like Ewoks at a party. I'm calculating a 99.9% probability that I'll be a repeat customer, because who wouldn't want to patronize a place that delivers intergalactic customer service like this? Highly recommend, fellow nerds!

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Date of experience: August 28, 2023
New Jersey
27 reviews
110 helpful votes
Follow Jolie B.
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All around awesome!
November 10, 2015

NeatoShop is a print-on-demand service like no other. They have their own proprietary print process and meticulous quality control which means the printing on the shirts and other merchandise has better clarity and color than pretty much every other print-on-demand service I've seen. Even some of the sites which do screen printing can't match them. They have a nice support system for helping the artists promote by giving them free stickers to hand out to fans and that sort of thing. They may not have as many items as some places, but what they have is top-notch. Plus, there are no color limits and there's no need to format for screen printing or working in a limited spot color palette. You send them your art in all its full color glory and they do their very best to make it look awesome when it's printed. The quality is such that some artists and shirt designers are using NeatoShop exclusively when ordering their items for convention and festival sales. Prices are decent and artists can now use their new drop-ship program to fulfill orders for places like EBay, Etsy and Amazon in addition to keeping a shop on NeatoShop itself. They are really very dedicated to doing the absolute best for the artists who do business with them.

Date of experience: November 9, 2015
Gibraltar
1 review
0 helpful votes
Follow Kevin S.
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The shirts are printed to a high quality and fit perfect. Highly recommended and I have brought numerous times with no problems.

Also Alex has been an amazing help and quick to respond to emails.

Date of experience: July 5, 2019
New Jersey
1 review
0 helpful votes
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A few months ago, (just before Christmas) I set out on a quest to find a replacement shirt for one I've had for quite some time. This proved difficult and just before I gave up I came across NeatoShop. They had the design I was looking for and offered it on a higher quality material! I was stoked! I ordered the shirt and shortly after, received it. When I opened the box and tried on the shirt, it was too small. I immediately reached out to customer service and Alex assured me a new shirt would be sent out at no charge. Here however, is the kicker: THIS WAS MY ERROR! I had ordered in the wrong size! Alex at the shop didn't rub my nose in it or re-charge me, they simply sent me a new shirt, free of charge and encouraged me to donate the smaller shirt. (which I did). This goes well beyond customer service and speaks to a company who puts customers before even their profits (a rarity) all during a pandemic that has decimated small businesses and supply chains. I am grateful, and humbled to say it succinctly. NeatoShop will be my first stop going forward when in the market for screen printed Tee's, and it should be yours too!

Date of experience: March 15, 2021
Indiana
1 review
0 helpful votes
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Great stuff!
August 1, 2021

Ordered a Creepshow 2 shirt and I love it! Great products with very unique content! Will definitely be a repeat customer!

Date of experience: July 30, 2021
Italy
3 reviews
3 helpful votes
Follow Veronica A.
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For artists it is the best place to sell art! They offer free giveaways and free sample tshirts to show you the quality of the products!
They have a really personal touch in communication (there is an actual person that writes and replies back to your mail) and the products are really really good!
They also offer messenger bags and not just tshirts (as many other sites do) and they have WORLDWIDE FREE SHIPPING!

Date of experience: July 16, 2014
Ohio
0 reviews
1 helpful vote
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Excellent service
June 23, 2022

Ordered a t-shirt as a gift and after it arrived, it looked a little larger than I'd intended. Customer service was able to remedy this right away!

Date of experience: June 23, 2022
Maryland
1 review
0 helpful votes
Follow Haifa S.
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I received a gift from a friend, a hoodie with a zipper, when I got the original shipment the print was faded where the zipper was so I contacted customer service and they sent me a brand new pullover with a GREAT print! It was so quick and painless, I got the new pullover it two days!

Date of experience: October 8, 2018
Virginia
1 review
0 helpful votes
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This company
December 29, 2020

I ordered the wrong size, they are sending me the size I need at no cost and they do not want the shirt back, i will donate it since it is the wrong size. Great company!

Date of experience: December 28, 2020
Arizona
1 review
0 helpful votes
Follow Russell W.
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I have ordered many shirts through the site. I made my own blunder with the order and the customer service worked with me and fixed my order. I will be ordering with them again

Date of experience: October 7, 2019
New Jersey
1 review
0 helpful votes
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Go for it!
September 17, 2020

Amazing prints! These guys make us Star Wars fans look really cool! Prices phenomenal! Designs unique! Won't find any where else! Will be one shopping destination for Christmas... Can't wait!

Date of experience: September 17, 2020
Germany
1 review
0 helpful votes
Follow anton H.
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*the printing quality is really good
* the customer service is helpfull and very customer friendly (changed an errous T-shirt free of charge)

Thank you very much. Great doing business with you.

Date of experience: January 5, 2021
Saudi Arabia
1 review
0 helpful votes
Follow Fahad T.
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3 things about NeatoShop
1- Great and cute designs.
2- High quality and colorful tshirts.
3- Amazing customer service!

Highly recommend NeatoShop:-)

Date of experience: July 22, 2021
Washington
1 review
0 helpful votes
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Awesome indie store offering a HUGE selection of amazing, unique graphic tees and other merchandise. AMAZING quality. You will NOT be disapointed. And, they have FANTASTIC customer service.

Date of experience: October 3, 2019
California
1 review
0 helpful votes
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BEST CLOTHES RETAILER
December 29, 2020

I love the creativity of these designs. The quality of the print far exceeded expectations.

My customer service was phenomenal. I love this site!

Date of experience: December 28, 2020

Overview

NeatoShop has a rating of 4 stars from 62 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NeatoShop most frequently mention customer service, high quality and wrong size. NeatoShop ranks 77th among T Shirts sites.

service
32
value
32
shipping
33
returns
21
quality
32
+12