• Natura Market

Natura Market

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Overview

Natura Market has a rating of 4.47 stars from 142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Natura Market most frequently mention free shipping, new products, and customer service. Natura Market ranks 6th among Diet sites.

  • Service
    85
  • Value
    86
  • Shipping
    87
  • Returns
    19
  • Quality
    85
Positive reviews (last 12 months): 66.7%
Positive
2
Neutral
0
Negative
1
15
See all photos

What reviewers want you to know

Positive highlights

  • Natura Market has everything to satisfy my cravings!

Critical highlights

No critical highlights yet

How would you rate Natura Market?
Top Positive Review

“What you eat should be your medicine”

Ruth C.
6/15/23

Having previously familiarized yourself with the content that combined the useful substances of the Goodles Noodles product for the first trial version. The taste was pleasantly surprising, but it is better not to keep it on the fire for a long time so that it is not boiled. I think that I will buy in the future. I will follow the recipes of healthy dishes according to the ancient principle and saying of Hippocrates, "What you eat should be your medicine."

Top Critical Review

“Bad service”

Rachelle D.
8/3/23

They shipped 6 bottles of Matteo's Lavender Syrup that all expire within 2 months, and bragged about the excellent job they did because their policy guarantees they will not ship if it expires within one month. They shipped it across the country. They suggested that products are still consumable after the expiration date and that they did not like my ""tone"" and are saving all my voice message and emails to submit to their legal team because I asked if they are nuts doing that? And let them know this is like dollar store goods. I also informed them that I will sue if anyone in my household get sick from it, and I said I will leave unfavourable reviews for them everywhere to which they said any act of public defamation will also be passed on to their legal team and if I try starting a credit card reversal they will have to direct whomever to the return policy. When they have someones information how difficult is it email or phone call to say that expiry date to confirm iif that quantity is still wanted but no because they already have the money and they don't care. I will be seeking legal advice on this, It isn't right to treat people like this and this is not a good transaction whatsoever. I will also be reporting them to The Better Business Bureau, hope that helps the next unsuspecting consumer.

Reviews (142)

Rating

Timeframe

Other

Reviews that mention popular keywords

natura market (62)
Thumbnail of user peterc1978
1 review
2 helpful votes
February 2nd, 2023
Verified purchase

I ordered a number of products from this company. Some of these products were canned goods. The expiration date on the canned goods was only about 1.5 months away. As I bought multiple of this product a 1.5 month shelf life is unacceptable and would never have purchased them had I known this to be the case. The company responded that as long as the expiration date is at least 1 month away, this is totally acceptable to them. I view it to be totally unacceptable to ship canned goods with only 1.5 months left before the expiry date. I subsequently searched their web site and found no mention of this policy. All consumers should be aware of this policy. I will not be ordering from this company again because I can not rely upon the expiration date of the product I receive.

Thumbnail of user ajj60
1 review
4 helpful votes
November 20th, 2020

I like ther products, anything you can; t find in stroes thet have it which is aweosme. But god forbid if you have a problem with a product. I ordered a few items and one was missing, they never accepted and said we have posted it, well it was not in my box so!
Also payment gateway is bad, I try 3-4 times evetime to make my payment. They have made it sooooo sensitive to even a little mismatch that it rejects it if it's not 100% with the format of the bank. To protect themselves ofcourse. So over all good product bad costumer service... they seriously made me think maybe I should Start my own website, since they don; t have competition, they are very snobby!

Thumbnail of user jamien210
1 review
3 helpful votes
April 19th, 2022

Absolutely sub par products. I would take your hard earned money elsewhere. Customer service doesn't care about you. They don't even have a number where anyone answers. I hate natura market.

Tip for consumers:
Don’t buy from Natura

Products used:
Food products

Service
Value
Shipping
Quality
Thumbnail of user carolef162
1 review
1 helpful vote
November 25th, 2022

I just wanted to take a moment to say thank you! My grand daughter received 8 bags of white chocolate chipits yesterday and was extremely excited, it is like an early xmas day for her. Eva has nuts and dairy allergies and having found your products means the world to us. She is a very happy camper and has so much baking ahead of her. She is now planning her xmas baking galore,

Again a big thank you for doing what you do and a very happy holiday season to all!

Products used:
white chocolate chipits

Service
Value
Shipping
Quality
Thumbnail of user gordh7
1 review
1 helpful vote
January 20th, 2021

I couldn't find 'healthy' snacks until I came across Natura Market. I am now able to satisfy my VEGAN daughter and picky girlfriend with their sweet tooth and appetite for wonderful tasting goodies. My only issue is the prices are high and discounts are too few and far between. I am a Personal Trainer and am very cautious about what goes into my body. I always want to feel confident that what I buy will benefit my health.

Products used:
Snacks

Service
Value
Shipping
Quality
Thumbnail of user norit3
1 review
4 helpful votes
February 6th, 2022

Very inflexible returns policy; I ordered the wrong kind - everything sealed in original packaging - and was unable to return anything.

The "social media specialist" for this company working their various platforms is an obnoxious little witch who should get off her broomstick and stop chasing away customers.

Tip for consumers:
AVOID THIS VENDOR

Service
Value
Shipping
Returns
Quality
Thumbnail of user starmyth111
1 review
0 helpful votes
August 3rd, 2023

They shipped 6 bottles of Matteo's Lavender Syrup that all expire within 2 months, and bragged about the excellent job they did because their policy guarantees they will not ship if it expires within one month. They shipped it across the country. They suggested that products are still consumable after the expiration date and that they did not like my ""tone"" and are saving all my voice message and emails to submit to their legal team because I asked if they are nuts doing that? And let them know this is like dollar store goods. I also informed them that I will sue if anyone in my household get sick from it, and I said I will leave unfavourable reviews for them everywhere to which they said any act of public defamation will also be passed on to their legal team and if I try starting a credit card reversal they will have to direct whomever to the return policy. When they have someones information how difficult is it email or phone call to say that expiry date to confirm iif that quantity is still wanted but no because they already have the money and they don't care. I will be seeking legal advice on this, It isn't right to treat people like this and this is not a good transaction whatsoever. I will also be reporting them to The Better Business Bureau, hope that helps the next unsuspecting consumer.

Tip for consumers:
That expiry date clause/policy should have a compulsory customer acceptance agreement area on every item before the order is allowed to be placed on that website so the consumer is aware what they face before going down this disgusting path. Canadians have been able to trust that they will be treated in a fair business manner and do not always read the policy print.

Products used:
Matteo Bartender Style Cocktail Mix Lavender Flavour

Service
Value
Shipping
Returns
Quality
Thumbnail of user jumanaa4
1 review
0 helpful votes
February 12th, 2022

I have used this website and it offers a lot of good products especially for those who are health-concious. These products are high quality and delivered in perfect condition. For a person like me, where ordinary grocery stores don't offer select products that are sugar-free or health concious, this website is an amazing place to get these products. They have a wide variety and the products although healthy are DELICIOUS!

Service
Value
Shipping
Quality
Thumbnail of user maggiet136
1 review
7 helpful votes
March 16th, 2022

I ordered a large order of groceries through Natura Market. I received someone else's order instead. Instead of getting my refund or shipping me my actual order, they made me package up the 'wrong order' and send back before they would refund me or send me my order. It's been a month from the day I made the order and I still haven't received my refund. I won't be shopping here again!

Service
Value
Shipping
Returns
Quality
Thumbnail of user alissas66
1 review
2 helpful votes
November 10th, 2022

Natura Market notified me that they are refusing to serve my household ever again since I wouldn't change my online review. I have continued to give business to Natura Market in hopes that service would improve. I made an order the other day, and then received an email from customer service asking me to change my online review about receiving multiple products that were old stock and that were expiring within one week and two weeks. I told them that I would be happy to consider doing so in the future if my experience improved in the future, and in the meantime I will still give them a chance to do better and keep being a loyal customer. Customer service emailed me back to notify me that they will not accept my business any longer, or the business of anyone in my household ever again. They tried to strong arm a customer into making a false review and threatened to stop services. That is quite abrupt, and not very good business sense, considering I have been a loyal customer sine June 2020 spending a grand total of $3,261.34 at Natura Market. After all this, I still decided to give them another chance and asked them if they are sure that they would like to lose the future revenue from myself, family, friends and acquaintances, but there was no word back. I even reached out directly to two of the company owners. My review is always the truth, and I will not be strong armed or coerced into lying about my experience. If they do not want my business, I will gladly spend my future thousands of dollars elsewhere.

Tip for consumers:
They didn’t appreciate my business, they won’t appreciate yours. Shop elsewhere snd be treated nicely.

Products used:
I have spent $3,261.34 in health food products at Natura Market since June 2020.

Service
Thumbnail of user sanam34
1 review
8 helpful votes
October 27th, 2021

Ive ordered now 3 times and all 3 times my order was ridiculously late. The last time i ordered they didnt deliver on time, after speaking to useless people including a manager, i rejected the delivery was charged more thank half to send the package back because of their mistsake! Not worth ordering get your stuff elsewhere and it'll probably come much faster!

Service
Value
Shipping
Returns
Quality
Thumbnail of user ks1008
1 review
2 helpful votes
January 6th, 2021

Great site with a huge selection of items. A bit pricey but the convenience of having it shipped to your door offsets some of the cost. Fantastic selection of products that meet every way of eating. There is an incentive program where you can write reviews and earn $1 for every review that is accepted. New products added all the time. Lots of Canadian products which is great to see! Check out their website - you won't be disappointed!

Tip for consumers:
Paleo, Keto, Big 8 Allergens Free, No Sugar Added, Liw Sugar, Gluten Free, AIP, Grain Free, Kosher, Plant Based, High Protein... all diets and lifestyles available. Amazing selection!!!!

Products used:
Food items

Service
Value
Shipping
Quality
Thumbnail of user lizk176
1 review
6 helpful votes
January 26th, 2022

I got my package after 15 days. And I sent two emails, left a voice message after 10days no one responded. Even though they do have a variety of products for keto diet if you are ordering from vancouver area Please do consider you have wait more than 10days.

Thumbnail of user ruth209clark
2 reviews
0 helpful votes
June 15th, 2023

Having previously familiarized yourself with the content that combined the useful substances of the Goodles Noodles product for the first trial version. The taste was pleasantly surprising, but it is better not to keep it on the fire for a long time so that it is not boiled. I think that I will buy in the future. I will follow the recipes of healthy dishes according to the ancient principle and saying of Hippocrates, "What you eat should be your medicine."

Value
Shipping
Returns
Thumbnail of user bethanw4
1 review
5 helpful votes
November 10th, 2021

Package was left on front porch and destroyed by squirrels. There was nothing to say when ordering that the package would just be left.
Refuse to offer refund or send a replacement

Tip for consumers:
Don’t bother

Products used:
Food

Service
Value
Shipping
Returns
Quality
Thumbnail of user melissal1072
2 reviews
11 helpful votes
June 10th, 2021

Terrible customer service from customer representatives and lack of response from Management. They made a mistake with shipping and wouldn't refund my order. This is the second time something has happened with my order so I definitely won't be ordering from Natura Market again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brandih110
1 review
1 helpful vote
January 6th, 2021
Verified purchase

I'm happy I discovered this online store. They have a wonderful selection of low card, low calories, keto, palio, whatever you are looking for! I personally love the selection of kodiak cakes that they have, its what drew me to the site and then I just began browsing and trying all kinds of other healthy alternative snacks and meals! This is definitely my go to place to order from! Packaging is amazing as well!

Value
Shipping
Quality
Thumbnail of user stefaniec51
1 review
7 helpful votes
July 15th, 2021

Being a loyal customer of this store I am absolutely appalled that my last order was defective and they refused to give me a replacement. You would think a Canadian company would be more than glad to help, well don't bother because they don't care and just want your money.

Service
Thumbnail of user laurief207
1 review
0 helpful votes
October 17th, 2021

Lovely business that goes out of their way to stock natural foods and many choices to look up. Love Natura. The Lamb Ragu in the bottom right photo uses Rao Sauce which is carried by Natura Foods

Thumbnail of user konstantinp17
1 review
2 helpful votes
April 19th, 2022
Verified purchase

Decided to treat my wife with her favourite salt spice. Sabatino Tartufi Seasoning Truffle Zest, 50g
Price was right, everything else wrong!
Just be aware that their policies:
1.we guarantee that we will not ship any product with less than 30 days remaining before its best before date, with the exception of chips, puffs, cookies and crackers that will be shipped out with no less than 15 days remaining.
SO EAT THEM FAST! Unfortunately I ordered is 3 bottles of the same spice without being aware of their policy (they were expiring in 40 days on the day of the delivery). 3 bottles of spice may last me 3 years. Second part is icing on a cake regarding subtraction of return shipping and original shipping cost of the items.

2.If your order is returned to us for any of the following reasons we will refund your payment method for the product returned (HERE COMES THE CATCH lol!) minus the original shipping fees and any additional fees incurred to return the products to our warehouse (including return postage, handling).

Bad costumer service too! Crooks at best. Just order from somewhere else.

Tip for consumers:
Don't trust the freshness policy. These guys don't care.

Products used:
Seasoning for food.

Service
Shipping
Returns
Quality
Thumbnail of user leannes129
1 review
5 helpful votes
October 4th, 2021

Wish I would have read the reviews before ordering with them. Believe what you read about their customer service or lack of. Once they have your money they don't care about your satisfaction. Shop somewhere else!

Thumbnail of user crystalm425
2 reviews
3 helpful votes
February 9th, 2021
Verified purchase

Natura Market has an excellent variety of products and helps fill in the gap that my local grocery store has here. I'm in Atlantic Canada and we are really behind when it comes to more natural and healthier food options.

One negative is that the customer service I experienced was very poor. They neglected to put a $25.99 product in my order and since it was past 24 hours from delivery they would not actually refund or send me the product. We weren't even able to open the box within that time frame. This experience will really impact what I order from them and how frequently I will going forward.

Tip for consumers:
Ensure that you can open and view your order within 24 hours of receiving it. They 100% don’t care after that.

Service
Value
Shipping
Quality
Thumbnail of user annel401
1 review
1 helpful vote
January 22nd, 2021

I discovered Natura Market place about 5 years ago and this is my all time favorite place to shop online. Since I am a health coach and a culinary nutritional expert I send my clients to shop on this website as I know they will find all the products I cook my recipes with.

Great service and shipping is fast. New products are always arriving and I love shopping with them especially with Covid19 this past year.

Check out the photo of my latest discovery! So delicious you won't want to stop eating them.

Tip for consumers:
Always reach the minimum to get your free shipping which is only 50$ if you are Canadian.

Products used:
I can't list them all because I have been using a lot!!

Service
Value
Shipping
Quality
Thumbnail of user reneeb598
1 review
4 helpful votes
September 9th, 2021

I had an order sent to an address we are travelling to and used it as my default.
Somehow the system sent it to my address where I reside.
I contacted Natura Market several times and finally was told I would get refunded... MINUS shipping and fees.
NOT OK.
I now am out $28.
I spend A LOT of $$$ at Natura for dietary needs.
NO LONGER will I give them business.
I am sure $28 is not a big deal to a large company for their website oopsies.
I was spoken to like it was MY fault.
After I emailed again and asked for my FULL amount back I received no response back.
Beyond dissapointed.

Tip for consumers:
It is not worth it if there is a mistake and you need to send back your order or they send it to the wrong address they will charge you shipping.

Products used:
Keto products.

Service
Value
Shipping
Returns
Quality
Thumbnail of user liseg12
1 review
2 helpful votes
January 11th, 2021

Shopping at Natura Market is delightful. I love the many products in their repertoire that I can't find anywhere else. I'm grateful that they choose to ship my order through FedEx now instead of Canada Post which it took more than two weeks to receive my order, now I receive it within 2-3 days.
A wonderful Canadian company!

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4.5
142 reviews
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