requested overnight shipping on an item. Ordered on a Friday. Expected it Saturday. Paid $35 for overnight. Instead they delivered on Monday. They claim that it is their policy to deliver on following Monday on Friday orders. Really? I told them I saw no reference to that at checkout. They responded that if I had gone to their shipping and handling link and then customer support it would have said so. Well- how convenient is that to have your policy buried in clicks rather than in plain view at shipping & checkout? What a joke. If we were talking $3 and not $35 it might be different. In the end customer service apologized that they cannot refund shipping. I quickly corrected them suggesting that their response should read will not refund shipping. There are plenty of other options for online out there... dont waste your time with BNB.
They couldn't care less about fixing their screw ups. I returned a gift for a giftcard, and instead of sending the giftcard they refunded to the card. Total idiots. Couldn't even admit they made a mistake.
Never, ever shop Nashbar. You can easily find better prices anyway.
Great parts and tires for great prices.
Really great parts and tires for great prices.
Truly great parts and tires for great prices for you.
Ordered a bike rack on sale. The following day they raised the price and are now refusing to fill my order. They are giving multiple excuses. Listed by accident. No longer carrying item. The item is a bike rack new to market and they carry every other rack this company sells.
I bought several bikes from them. The majority of my purchases came in a very bad condition, with even local bike shop unable to fix them. Some "new" bikes came with the used low quality components installed. It was extremely difficult to return the bikes. Nashbar easily reneged on its promises re. returns and replacements. Very rude customer service and product support. Only the low prices, smoke and mirror marketing and deceptive policies keep them in business.
The "deals" are far from it since they overprice to begin with and good luck with battery powered stuff on sale. Poor experience with purchases that were inferior. You have to look long and hard at the catalogue to find a real deal and then it is buyer beware.
Ordered two pair of cycling liners. Great price, great service, and exactly as described.
Had a good experience buying from Nashbar. Needed road shoes fast and got them within a couple of days as promised. Hovever, was surprised that I had to pay sales tax. Turns out tyhe are owned by Performance Bicycle, so if Performance has a retail location in your state, you have to pay sales tax when you buy from Nashbar
I love this cycling internet store and have been buying from these for over 15 years. One of my favorite retailers. :)
Great deals although sometimes it takes a while to get them and sometimes the sizes for clothes are limited but still, very, very hard to beat the prices especially on the Road Cycling side of things.
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