Thom I.

Sent the wrong part that does not match the photo on their site and does not fit. I ordered 2 parts to have a spare. One fits, one doesn't, both are in individual bags with the same part number on the bags. Email bounces back from the company, others say they don't answer the phone. Company requires you to pay postage for returns even if their mistake. Will not take returns of food preparation gear parts, even though you can't possibly use the part. Totally inept company, and probably a scam.

I just started using Cambria bikes for some bike related stuff. A couple of small orders to try them out. Prices, selection, and shipping costs are pretty decent. One small glitch on my first order where they split it into two orders, with no mention of that on the packing list, and said it was "all delivered" when it wasn't. But I contacted customer service, they got back to me and explained the split order, the rest of the order arrived in a couple days and it was all good. I will definitely be checking them out in the future, when shopping bike stuff.

I have done business with Nashbar for decades, maybe from their start. I had a few eras of falling out with them due to issues with their business practices. Maybe a year or two ago, I tried them again and they came through on a couple of items, but lately their business practices have again become terrible and their customer service is appalling. First their customer service brushed me off, then came back with "warm fuzzies" but no actual help, then added bad bait and switch product advice. I ordered tires in November, with a back order date of March. Okay, it is winter and I didn't need the tires in Winter. But they immediately charged my credit card for the tires, which is bad business and maybe illegal. March due date came, and then they just quietly removed ANY reference to ship date. So now it is April and they want to keep using my money without sending me a product, for half a year to a year. I am not a loan company, and I am getting no interest on the loan. Customer Service suggested I switch my order to another tire, which received terrible reviews and wasn't at all similar to what I originally ordered. Suggesting other tires that were also not in stock or were discontinued and not available. So, now it is Spring, and I missed all the Winter sales from other sources, and I am cancelling my order, which loses the sale price I bought the tires with last Fall, and I had to pay full price with limited selection elsewhere, as bike component sales ramp up for Spring. They are now bottom of the list of my sources and they and their parent company really do deserve to go bankrupt.