NamecheapReviews 8,207

This is only the beginning. We shall see what happens from here. Thank you.

(About 1.5 weeks later): The shopping experience was very good. I have had a domain sponsored for a long time, but this is the first hosting experience with a commercial company. There are many valuable options, in fact, so many that it is difficult to tell which of them should be used. It's not clear for a novice to know which ones are best.

The Customer Service representatives work very hard and I get the feeling that they are probably responding to e-mails and occasionally providing support in the hosting area to perhaps several customers at the same time, due to delays that sometimes occur. There is excellent attention to responding to e-mail and in most cases, they are very well written. The service representatives are knowledgeable, reflect objectivity, and helpfulness in positive ways.

Hosting and uploading websites is a skilled area and content can be very confusing. I was given an IP address in my original e-mail and then given a different one by a tech support person later. Only the original one would work in the FTP process that applies to one of the programs. I'm still trying to figure this situation out. I also cannot also connect to the server and I seemed to have lost my original Webdisk connection option.

Options are limited or blocked to actually see exactly what the hosted website is going to appear like until the DNS transfer is actually made. I couldn't figure out why I wasn't able to see links to my primary "index.htm" page but thought it was simply because it wasn't fully viewable yet in cPanel. I also didn't learn until the day I had the server point to my website files that the directories had been organized a little differently by a former host. This has been my first commercial host experience and I would likely be open to consulting a web developer if I were going start from the beginning again with a new site. With all of the different configurations, it has been a learning experience, but could have been an easier, smoother one.

This is still a work in progress and I am optimistic about working with this process, learning more about all of the options, and most likely renewing next year if all goes well.

I was paying the domain while/after the update of your website. The new interface is poorly adapted and there are quite a few broken links (like the 'Renew' one).

I has to spend almost 2 hours of time yesterday and today in a chat conference with your staff to make sure that the funds have reached you and my hosting + domain names are renewed and up to date.

Please repair broken links from the new interface. I don't feel comfortable using my financial account information on a buggy website with broken links.

Have a good day!