First time ordering from this company, At first, my tracking information wasn't populating. Emailed their support, and got a reply almost instantly! So impressed. The issue was resolved quickly. This is why I love new companies!
Namastetics leggings are really great... I got them in white and they are thick enough (double layer), so they wouldn't show imperfections but still look sexy and flattering.
Thicker than other brands, it feels like this fabric will be more durable.
It seems like a nice site when you order, but once they get your money it's popups and urgency messaging all over the place. It's really hard to find where to return their items, and once I found it I realized that they only accept returns for store credit. Don't waste your time here, there's plenty of other stores with much better policies.
I order two different styles of joggers, one fit very large and the other way too small I couldn't even pull them on. Come on... figure out your products sizing! So I'm now in the process of returning the too small jogger. There is no customer service number and it takes almost a full week to respond via email. Very frustrating... get it together Namastetics you are losing customers
A week later still no email about shipping or fulfillment of the item. Sent an email to customer service, no response. Item still shows as unfulfilled, but money was taken out of my account. No way to start a cancellation process, still no contact from the company. Would give them a negative rating if I could. Don't buy from them, period. Run away!
I was mailed an item that was a different color than the one I ordered. The online customer service was quick to solve the problem and is sending me my order now, thank you so much! The pants are great quality.
I highly advise not to purchase any products from this company! Their return policy is misleading, as it makes it seem like they offer returns. The truth is, they only offer store credit! No returns whatsoever. I am unhappy with the fit and quality of the pants I ordered and they refuse to give me my money back.
I cannot believe they don't offer refunds on their crappy clothes! I online order a lot and even China offers refunds, come on. The overalls I ordered didn't sit right but more importantly, the material was so cheap. Definitely will not shop from them again! Wish I saw these reviews before I ordreed.
Cheap, horrible material. Clothes are obviously of the poorest quality but do not come cheap! They are deleting bad reviews and it is so obvious that the good ones are fake. Stay clear, do not waste your money on ill fitted, horribly made clothes.
I purchased some pants a few weeks ago. I don't like the style or the quality, and emailed them about a return or an exchange. It's been about a week now, and I haven't received a response. They clearly state on their website that they would be issue a return, but that's not possible if you can't get a hold of them!
I'm really ticked off. I've contacted DHL twice now. Clearly this is a fraud I'll make sure to let people know about this. I will make sure to mention something to anyone who thinks of buying from namastetics. I've seen other reviews on fb and Instagram about them doing this. I'm disappointed that I gave them the benefit of the doubt! I have emailed namastetics, I phoned DHL and emailed them. I've waited since November 2017! For my order of green fusion leggings. I paid over 50.00 for them and they were supposedly delivered to my house on the 5th of January 2018. Well they're not here and it's January 19 2018! Do not order from them. Namastetics takes no responsibility for this either, they put it all on you!
I have been Wholesaling Namastetics apparel in my studio for the past 18 months, I had originally heard of them through social media and was attracted to their designs right away. Doing business with them for the past year and a half has been an absolute pleasure. I look forward to a long and mutually beneficial relationship with them.
I have contacted your company for the last 4 weeks. I originally ordered on 11/18 and waited a month for my order to arrive. I actually even told the company just to cancel it since it took that long. Well they insisted to ship. I received only 1 pairs of the 2 I ordered. I ended up returning the set I received and STILL have not received a email back. The package has been received as well according to my tracking. Super mad and I will be writing a review until I receive my full refund.
Absolutely horrific customer experience. Can't decide if they just don't care or if it's a scam. I've had my initial order 11/25 and ended up only receiving one of my items until the middle of December and then my other item didn't arrive until January. They don't do refunds, only credit towards their merchandise to use online, so when my item didn't fit I opted for exchanging it for a larger size. I returned the item and they received it January 8th. No word on getting me the exchange finalized and no word on shipping.
Absolutely disappointed and sad I was sucked in by their Black Friday sale and will never work with them again.
Tried to complain on Instagram and they blocked me (real mature)
Will be working with my bank soon to try and get my money for that 1 item back
I got the wander pants and they arrived within the 4-8 day time line, made of cotton as described AND fit perfectly! They were a little short as a 7/8 but I already wore them to a hot yoga class and they held up! Great value for $42!
I bought several items and one was sent in a size I did not order. I emailed them many times and they take at least ten days to respond to each email. They asked for "proof" that they made a mistake as though I'd scam them or something, so I sent them a photo showing what I had ordered vs what they sent. They stopped responding to my emails. Then after some emails threatening to leave bad reviews online they again took two weeks to respond and offered that they cover a portion of the return shipping. They are the most unprofessional online store I have ever dealt with. Not only are they reckless with their shipments, they expect their customers to shoulder the blame and pay to have the mistakes rectified. They are refusing to give me a refund after they clearly sent me an item that is way too large for me to wear.
Never received the leggings I ordered was advised by the shipping company to contact Namastetics so they could investigate the issue after multiple emails they have never gotten back to me! No replacement no refund no contact nothing. My advice is to buy leggings from other fantastic and reputable businesses!
I place an order OVER 60 days ago, they charged my credit card and to this day I have still not received any product. They say they are made in the US - they are NOT. The last update I received from them regarding the status of my order was that the items were custom made each order (NOT TRUE) and they were coming from China. Every two weeks they just say my order has been processed and its on its way.
I ordered some Namastetics clothing for the first time, and I was surprised at how efficient they were at shipping my items. Namastetics is one of my favorite brands. Clothes fit great and look amazing.
I was nervous ordering something that popped into my Facebook feed- but the price was reasonable. I was pleasantly surprised when they came and the quality of the material was LEGIT. They felt like expensive athletic leggings. They're super comfortable and true to size!
Answer: Same problem. They are a scam. Hopefully you used PayPal. File a claim against them asking for money back. Website says order will ship within 24-48 hours and 2-3 extra days for holidays. PayPal will refund but you have to stay on it. Finally they sent me a tracking number and it was fake. Ive reported every step to PayPal, what a headache! If for some reason they do ship and you still want your money back, PayPal said dont open the package, return it with a tracking number to provide PayPal and they will refund your mone. Lesson learned for me! I no longer trust companies selling items on instagram!
Answer: I still have not received my order and it has been over 2 months!
Namastetics has a rating of 3.1 stars from 146 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Namastetics most frequently mention customer service and fusion leggings. Namastetics ranks 5th among Yoga sites.