Gehad Q.

I bought several items and one was sent in a size I did not order. I emailed them many times and they take at least ten days to respond to each email. They asked for "proof" that they made a mistake as though I'd scam them or something, so I sent them a photo showing what I had ordered vs what they sent. They stopped responding to my emails. Then after some emails threatening to leave bad reviews online they again took two weeks to respond and offered that they cover a portion of the return shipping. They are the most unprofessional online store I have ever dealt with. Not only are they reckless with their shipments, they expect their customers to shoulder the blame and pay to have the mistakes rectified. They are refusing to give me a refund after they clearly sent me an item that is way too large for me to wear.