Namastetics has a rating of 3.05 stars from 146 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Namastetics most frequently mention customer service, and fusion leggings. Namastetics ranks 6th among Yoga sites.
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I'm a regular customer of namastetics and I find that their customer service is always excellent. I ordered some leggings the other day that turned out to be faulty and they were quick to replace them for me. Their team always go above and beyond when trying to help you which is really nice considering so many other customer service teams give you every excuse under the sun and make everything seem your fault. Thank you :)
I bought $200 worth of clothing and the leggings were see through in the knees and butt; a top was defective due to the hand covers being cut incorrectly. I attempted to resolve this by emailing the company as directed and they didn't reply. It's been 3 weeks and multiple follow ups with no acknowledgement so now I have to dispute the charge with my credit card company for false advertising. Scammy company, avoid it.
I purchased items and was charged $147 but my order never arrived. I've reached out 5 times via email on their page and sent a direct email with my receipt and order number but I have not received anything. They haven't even had the courtesy of responding to give an update. They just took my money. Beware of this clothing company and site.
Tip for consumers:
There is no phone number
Products used:
Never arrived
I bought $200 worth of clothing and the leggings were see through in the knees and butt; a top was defective due to the hand covers being cut incorrectly. I attempted to resolve this by emailing the company as directed and they didn't reply. It's been 3 weeks and multiple follow ups with no acknowledgement so now I have to dispute the charge with my credit card company for false advertising. Scammy company, avoid it.
I bought a few items for my wife. Customer service is poor and exchange policy is awful. Never again.
Tip for consumers:
Save packaging, can’t exchange or return without it.
Products used:
Leggings and joggers
They took back the clothes and kept my money. They didn't reply to my emails. I had to do a chargeback with my credit card to get my money back.
Just don't buy. They are not trustworthy at the most basic level.
Products used:
Jumpsuit
Terrible material, awkwardly shaped not ideal for anyone's actual body shape. I'm not a stick but I'm not thick either and these were the most awkward fit of bottoms I've ever tried on in my life! And I can only exchange so I tried a different type and had the same issues. I came down with a cold and couldn't return in time to see about the tops so now I'm stuck with bottoms that no one can wear out of the house. They outline the crotch area -____-
Tip for consumers:
Size up if you must try it out. I wouldn't dare try anything from this company again.
Products used:
Jette jogger and wander pant joggers
I ordered a pair of pants that cost 100 CAD I wore them once and the lining had torn and there were two holes on my butt!
They made me pay for shipping to send back the pants (Cost me 40 CAD) in order to get a refund for the pants. They gave me 25% off hoping I would repurchase their cheap material, and gave me no refund on the shipping fee. Which I dont understand why I needed to pay when I sent them pictures.
Great design but horrible customer appreciation and quality.
Was really looking forward for my products to arrive. Went to pick them up from the post office and was surprised when I had to pay $13 before I could receive my products, although the website stated at check out that shipping was free with the amount I spent.
Although the name says "Nama Toronto", be advised that all prices are in USD and that products ship from the US. If you are buying from within Canada, BE AWARE that you will be paying MORE than the prices that are listed and will likely have to pay additional shipping fees when receiving your parcels.
The quality of the clothes are decent and there are some cute and unique styles on the website - however just be aware that you will be paying more if you are ordering to Canada, and I don't think the price I ended up paying was worth it for me :(
Customer service was helpful, however I will not personally be shopping there again.
Tip for consumers:
Read the shipping info and fine print before ordering
They are potentially the worst site when it comes to returns! They have all their items on sale just over 30% and conveniently have a return policy where items over 30% off cant be returned! In addition the pictures on their site don't match the color of the items you receive! Alot of other better options out there! AVOID!
Tip for consumers:
Dont order online!! They have an awful return policy!!
Products used:
Liquid Genie Pants
I just purchased the genie pants (bit of an impulsive buy because their ads keep popping up) and I had to pay 20$ in duties. I'm a bit confused as I thought this was a Canadian company and I'm located in Canada. Anyways it's fine. But the the total came out to $85 for relatively cheap clothing and material. I would have been happier with new lulus.
Yoga is an art. I enjoy yoga time. It's great that I found your site. It's my new favorite platform for shopping. To add to it, the quality of your clothes is perfect.
It seems like a nice site when you order, but once they get your money it's popups and urgency messaging all over the place. It's really hard to find where to return their items, and once I found it I realized that they only accept returns for store credit. Don't waste your time here, there's plenty of other stores with much better policies.
I'm a regular customer of namastetics and I find that their customer service is always excellent. I ordered some leggings the other day that turned out to be faulty and they were quick to replace them for me.
Their team always go above and beyond when trying to help you which is really nice considering so many other customer service teams give you every excuse under the sun and make everything seem your fault.
Thank you :)
Terrible service advertising not true at all! No product ever sent and when requested refund they state "if ever approved " Total bull $#*!! Shop elsewhere!
I wrote a bad review last month because I had waited a few months since my order and I thought I had been scammed. Well, I received my order this week and the shirt is very pretty. I feel kind of bad that I gave a bad review. You will probably have to wait several months but I'm sure you will receive it.
Ended up taking a risk and paying about $75 CAD for one pair of genie pants. I hadn't seen the reviews here until it was too late. They took over a month to get here which I attributed to covid and the borders being closed. Whatever, that's fine.
The pants got here and they are constructed so poorly I probably won't wear them out of the house. The seams pucker in such weird and obvious places and the material is almost see through. Like someone else said, they also claim to be made in the US but the inside of the pants clearly say made in China. Namastetics have deleted my comments on instagram and my reviews on their website. I'm mad that I wasted my money and will think again before I buy from an instagram ad.
Ordered 3 t-shirts in May. When they did not arrive, I began emailing customer service with very little success. In July, 2 of the 3 shirts showed up. I asked for the third. They insisted a take pictures of the shirts I received before they would look into the third shirt. I complied. They said they'd send me the third shirt. I wanted a refund, they refused. Still have not received the shirt as of Sept 1. Latest response indicates they are out of the shirts and it will be delayed again. Demanding a refund, but they are not responding.
Its been literally more than a month i have placed an order. After that i got confirmation email with order number.
They haven't even shippied it And no updates after that.
I know its covid time but it cant take more thn a month to ship the order. I don't recommend ordering from them.
If you check their facebook page they have disabled commenting option...
This is literally my new favorite place to shop! They always have a promo code availble, the price is WAY better than lulu (like HALF THE PRICE), shipping is so fast (under a week) and the customer service is so nice and helpful! They send shipping labels for returns and store credit never expires. They are so helpful when suggesting sizing. In love <3
I just got the wrap around top and it's so cute! It fits so perfectly and I love how it can be styled so many ways. I also don't know what people are talking about with customer service, they were so good and easy to work with. I had paid for rush shipping and it arrived a day late, so I emailed info and they refunded me the shipping I paid and gave me a promo code! It was awesome!
They offer store credit or exchanges which is pretty normal for online stores, so it seems like the upset people aren't reading the return policy before ordering, easy fix.
I was so happy with the top and the customer service- keep it up!
I love their essentials line! I've only worn them about 3 times now but so far so good. I have pretty noticeable cellulite on my back legs and you would never know with these.
I ordered a pair of pants for my daughter and they were sadly a little too small. I emailed customer service to exchange them and it was so easy! They sent me a return label via email and sent the new size to me! It was SO easy and the new pair fit her perfectly <3 so happy!
Never received the leggings I ordered was advised by the shipping company to contact Namastetics so they could investigate the issue after multiple emails they have never gotten back to me! No replacement no refund no contact nothing. My advice is to buy leggings from other fantastic and reputable businesses!
Tip for consumers:
Do not buy from this business!
So first of all the fusion leggings are super good quality, they feel like they should cost twice as much as they do. The black fusions are totally 'squat proof' and incredibly comfortable soft fabric. The bottom half leg warmer material is incredibly comfortable and soft as well. I love these pants. I also have a pair of the pink fusions, I did get a size up for those thinking they might be a little more see through being lighter colored. I don't know what a small would have looked like, but the mediums are perfect and not even a tiny bit see through. Love these and have already ordered more.
On top of that, the customer service is incredible. I ordered myself a couple pairs only to find out the next day that my husband had bought me some as an early birthday gift. I reached out to Namastetics to see if I could cancel, and not only did they respond within 24 hours over the weekend, but they cancelled my order right away as well. Five stars for my new favorite company!
I place an order OVER 60 days ago, they charged my credit card and to this day I have still not received any product. They say they are made in the US - they are NOT. The last update I received from them regarding the status of my order was that the items were custom made each order (NOT TRUE) and they were coming from China. Every two weeks they just say my order has been processed and its on its way.
I had ordered a shirt and yoga pants, which took almost two months to come. Once they did it was too hot to wear the pants so I put them away. Today I put them on for the first time only to find the inside seam on the leg was not even sewn together. They are way overpriced and of low quality. Do not waste your money...
Tip for consumers:
Pass it up. Find another.
Products used:
T-shirt only. The pants need repair.
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