MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 85th among Mail Forwarding sites.
Its the first time I have done this, I was unsure of a few things. Angel the agent I spoke to was a superstar. Informative, polite and personal. She really helped me. Also the company has been so informative and so far kept me up to date and the process of my shipment. I'm just waiting for it to be shipped out
I've only recently joined but am finding MyUS very easy to use. My packages have arrived promptly and in good condition.
I had was not sure where to track my package. I used the live chat and Angel was very helpful. She answered my questions and directed me to the correct places to proceed the tracking of my package. Thank you Angel
Thanks Jessica for your fast en professional help with my package and invoice trouble! You saved my day!
My first experience of using MyUS was very satisfactory and promising for the future. Thanks.
I ordered $30 of makeupm from NYX and was told I needed to use MyUs to ship to Canada. I did not know that they charged such outrageous prices for shipping, and had I known, I never would have used them. Shipping for my 0.8 pound package cost $61! This amount was taken from my PayPal account without my consent and without an estimate being sent to me. I regularly order items from the US and China and never has it cost me more than $10, if that. $61 is unacceptable. And unbeknownst to me, I know have to pay $25 in duties. This had made the shipping cost now 3 times more than I paid for the stupid makeup. I will never use them again and I will advise everyone to never, ever use them. SCAM! I expect some generic response from their team now about checking their website for shipping costs. They have been extremely unhelpful.
I`m Japanese user.
I cannot make it. I tried to logging in my account so many times on MyUS.com. I searched for e-mail address of customer service of MyUS on the site. However I did not find it. So I sent back the first and confirmation e-mail from MyUS to ask help.
Angel, who responds to me quickly like a speed of light. As she instructed I put the numbers and password to the boxes.
At last I made it! My business surely started on this spot, sending my stuffs into Japan.
Thanks great support to me.
Had to make two tries before getting an agent, Jessica. She was great and very quickly helped answer my questions. Time saved meant more time for shopping!
I am an Airline pilot based in Dubai but originally from the USA. It was indeed difficult to shop for things I am used to and have them ship to Dubai. I have to say that I am extremely pleased with MyUS. I am usually not the type of person who gets involved with writing reviews but my experience was very positive. I was using shop and ship for a while and was looking for a better alternative. My US is more efficient, cheaper and most importantly what I was looking for. I am very happy with their service and communication style. Folks at My US Please keep up the good work
I have been using MyUS service for years. Recently, I have been invited by Amercian Express Bank for a two-year promotion of MyUS Premium Membership so I have opened a new account. And then I contact MyUS through LiveChat trying to close my old account and get pro-rata refund of my paid annual fee. Your agent, Jess W., has been very helpful and provided me with prompt and sound advice to me and help me to consolidate the two accounts into one. The great service provided really impress me. It is one of the best customer service experience I have ever had! Many thanks, Jess W. And MyUS!
Even though I sent many emails with not enough information, Angel was patient with me and provided me with everything I had to do so we can solve the request I had as soon as possible, so happy and glad that I had the honor to be helped from the best assistant, Angel.
Hey,
The service is great but the shipping is expensive!
I paid $62 U.S. For a $116 order. Translates to $90+ canadian
I'm impressed by myus 3 or 4 days to reach Mauritius. Wow. These guys are highly professional they possess all the qualities to attain perfection. Great Job guys.
Way over priced for service, not worth the trouble save your money
Thanks for taking the time to write a review. I’m sorry to hear you did not find value in our service. Our shipping rates are based on the size and weight of your package, as well as the courier you choose and even your membership type! You can use our Ship Rate Calculator to estimate shipping costs: http://www.myus.com/en/international-shipping-rates/
I also wanted to let you know the best way to maximize your savings on shipping costs is to consolidate your purchases. As a Premium member you can consolidate your purchases and we can hold your packages for up to 30 days at no additional cost. Our shipping cost per pound decreases as the weight of the shipment increases.
Please email us at support@myus.com with any further questions or concerns.
The whole process is very simple and works great. Constant updates made me feel comfortable.
Had a live chat with an agent in regards to a package that had been delivered but not logged in my account, the agent Jessica was on point with all the answers to set my mind ease, i want say special thanks to the wonderful staff and the great job they are doing at myus, BIG UP MYUS! Excellent service!
First-time MyUs user, I was pleased to enjoy Angel's prompt and professional support on shipping issue. Fast response and action, polite communication. Thank you!
I had a problem with initiating a shipment and went on live chat. I connect to Kristen and she quickly solved my problem with minimum of fuss!
Kristen was able to answer my questions and provide me with the best solution possible to my issues. Thanks
About the business
For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Mail Forwarding Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to review MyUS.com.
I’m sorry to hear you are not pleased with our shipping rates.
Our shipping rates are based on the size and weight of your package, as well as the courier you choose and even your membership type! You can use our Ship Rate Calculator to estimate shipping costs: http://www.myus.com/en/international-shipping-rates/ Please note: Our shipping rates do not take into consideration the value of the merchandise being sent.
With this said I see that the MyUS customer service team has tried reaching out to you a couple of times in regard to your recent shipment. Please reply to our email so we can resolve your issue to your satisfaction.
We look forward to hearing from you.