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MyUS
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MyUSReviews 5,288

3.9
myus.com

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MyUS Reviews Summary

MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.

service
711
value
617
shipping
554
returns
378
quality
559

We monitor reviews for authenticity

California
1 review
2 helpful votes
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MyUS is solution
December 16, 2016

Before I have to pay for shipping cost USD 35 for a single package (0.2lb) to be sent to my address in Indonesia. But I found better (or best) way to collect my packages from some sellers to MyUS warehouse, then I send it all after all is completed. MyUS zipped the packages into one and I just need to pay USD 35 for the zipped 5 single packages (1 lb). It's amazing I can save much the shipping cost.

Date of experience: December 14, 2016
Pennsylvania
1 review
0 helpful votes
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Jess W. Superstar!
December 16, 2016

Jess W worked with me to solve an issue with a mutual customer. Together we were able to solve the issue. Thank you Jess W. Your a superstar!

Date of experience: December 14, 2016
California
1 review
1 helpful vote
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I live in Australia and having a re-mailer that provides such a professional service gives me faith that my orders from the US will be seamless. My orders have both arrived fast and in excellent condition. I particularly liked being able to see photos of my goods as they arrived at their facilities. Excellent service!

Date of experience: December 13, 2016
Saudi Arabia
1 review
0 helpful votes
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Great service. I like it
December 15, 2016

Excellent service. Keep up the good work. I love it, but I don't know what I will do after my free year premium subscription which I have when I use my master card finished..

Date of experience: December 13, 2016
Saudi Arabia
1 review
0 helpful votes
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Great Service
December 15, 2016

Fast, clear response from Louther. He was patient and quicker response
Thank u for the grate support

Date of experience: December 13, 2016
Iraq
1 review
0 helpful votes
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Extra weight on items.
December 15, 2016

I wouldn't recommend this unless you have no alternative. The support team aren't responding fast. Also items wont be available in dashboard as soon as you'd expect. There will be extra weight on many items, which means extra cost. They can reweight items (at extra cost also). They open EVERYTHING. Beside what mentioned above. It's a somewhat fair service.

Date of experience: December 13, 2016
Namibia
1 review
0 helpful votes
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I am awaiting my third consignment and i am recommending MyUs to everyone who wants an address is US for shipping purposes.

Kudos to MyUs!

Date of experience: December 13, 2016
Saudi Arabia
1 review
0 helpful votes
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Customer service, prompt response. Easy-to-use app. Reasonable shipping price; free consolidation packing. There is nothing more to say; just perfect!

Date of experience: December 13, 2016
Saudi Arabia
1 review
0 helpful votes
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Great
December 15, 2016

I had a great experience with myus.com. I ordered Expensive items from Ralph Lauren which all arrived at myus.com within a three days and then had them shipped to Saudi Arabia. I requested shipment on WED 30 November and received my package SAT 3 December. Shipping costs were high I had a positive experience and will be using myus.com again and recommending to friends.

Date of experience: December 13, 2016
SY
2 reviews
1 helpful vote
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They're fast and organised company, i like the consolidation and the 30 days package storage features and the smooth way in showing my packages and everything on the site.
I've never had any problem with them and the customer support are fantastic and shipping is very fast and honest to deal with them
The premium members subscription costs 20/monthly or 60/yearly and comes with the mentioned features i talked about besides shipping discounts up to 30%, if you don't want it, there's still a basic subscription for free.
I don't think i will change this shipping company anytime soon.

Date of experience: December 13, 2016
Saudi Arabia
1 review
0 helpful votes
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LOVE
December 15, 2016

I really love the myus I was have a problem with some website that don't ship to my country it solves a big problem

Date of experience: December 13, 2016
Chile
2 reviews
20 helpful votes
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Terrible customer service
November 30, 2016

I signed up and tried to register my CC and there was a problem. Wrote to them and tried calling their phone... no-one there all day, just kept me on hold for 5 minutes and then the call is forwarded to a message bank.
Even tried the live chat... after 25 mins still nobody is answering. I was considering using this company, but have serious doubts.

It took a complaint through this site to get an eventual reply via support email... didn't bother replying because I decided to use another company with responsive customer service.

MyUS attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 28, 2016
Charlene M. — MyUS Rep
over a year old

Hello Ross. We are truly sorry to hear you had issues reaching us. It appears we have replied to your messages to try to help but have not received a response from you. You may need to check your spam folder for our replies. We would love to try to resolve this for you and help. Please check for our message on how to solve your issue and let us know if you have any further questions. You can contact us here anytime https://www.myus.com/about/contact/

Rwanda
1 review
2 helpful votes
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MyUs is super awesome
November 23, 2016

I trusted myUs after checking that they are the first in things related shipping. They have good customer care. They are not expensive like others, when your package is 4kgs its 4kgs they don't calculate many things which make you pay much money. I deeply loved their Rates

Date of experience: November 21, 2016
Iraq
1 review
0 helpful votes
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Becarefull
November 13, 2016

They compare themselves with other that they dont count dimensions.
In reality they use it.

Date of experience: November 11, 2016
Seychelles
3 reviews
5 helpful votes
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I was afraid to try it at first but after the first package myus exceeded my expectations. Keep up the good work.

Date of experience: November 10, 2016
Iraq
1 review
2 helpful votes
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Good
November 11, 2016

I deal a year ago with the company myus
Excellent service at a reasonable speed processing for shipment packaging very good price and excellent customer service quick response
High degree of safety

Date of experience: November 9, 2016
Australia
1 review
0 helpful votes
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Such a Great Service!
November 10, 2016

I have been a member of MYUS for several years and I wouldn't consider changing. I am always pleasantly surprised by the level of customer service when I've had problems. They are trustworthy and their service is excellent. Highly recommended!

Date of experience: November 8, 2016
New Zealand
1 review
1 helpful vote
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MyUs review
November 10, 2016

I have only used this the once but I will definitely be using again in future. I found it very easy to use, the price for shipping very competitive, well packaged and fast. What's not to love?

Date of experience: November 8, 2016
Angola
1 review
0 helpful votes
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Almost a decade with myus I must say that you been looking after me by delivering great service. And great improvement have been made along the year past. Great delivering cycle time too. Its is a pleasure being sole partner of your business.

Date of experience: November 8, 2016
Bermuda
1 review
0 helpful votes
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Very pleased with everything about this service. Good packaging and reliable service.

Date of experience: November 8, 2016