Overview
MyTrip has a rating of 2.8 stars from 2,256 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyTrip most frequently mention customer service, return flight and credit card. MyTrip ranks 13th among Travel Agency sites.
I don't recommend dealing with them
I don't recommend dealing with them, a very bad company, I traveled through them, my bag was broken, with a price of $150, and I contacted them, and their response was unfortunately, we will not be able to compensate you. I advise everyone not to deal with them for their bad service
I need a refund for service charge for duplicate booking. It is clearly a glitch in your ststem! You guys are theft!
Well this is my 1st time with Mytrip and there s not much to say at this time. Hoping that everything is going smoothly, the trip, traveling, seats i have chosen and the foods. This will be the first time i ll be on thie airline also, thanks!
I cancelled a flight due to death of one passenger.
I provided a copy of the death certificate and 10 days later I still have not received the refund.
I contacted Mytavel through the online chat 3 times. The agents provided scripted responses and did not answer or address my queries.
A supervisor was meant to call me but 2 days in and I still have not received any calls.
The service leaves alot to be desired.
I was struggling to understand fare rules before booking.
This was very important, and I find it very minimal to keep this info until after booking. I booked the flexible ticket, and now I see that if I need to change, I will have to pay $100. Why? I hope I am wrong, because this is very strange.
The website was straightforward to use and allowed for 10% save.
The airline reservation code is displayed only once, at the end of the reservation, and not in the confirmation email. It is useful to highlight it more so one doesn't miss it.
It is easy to book and quickly. Very happy for this booking. I will use this site again
My experience with Mytrip.com.au was a nightmare. They made a mistake on one of my family member's ticket names, and what should have been a quick fix dragged on for almost two months. I contacted them over fifteen times and sent multiple emails, but each time, a new representative would give me a different story and false promises. Their handling was utterly misleading and frustrating. In the end, I had to go to the airport with the incorrect name and beg for help from airport authorities. If you value your time and sanity, avoid Mytrip.com.au entirely.
Price went up on my original booking by ~$100. I then canceled it one hour after booking and you charged me ~$300. Then I rebooked with a different date, and your price went up by $78 again. I would like my $300 back.
Worst customer service. These people don't provide the information on website and then tell customer that the air line make the changes so they can't promise anything. So, it is customer job to verify with the air line directly if the ticket is refundable or non refundable.
Try not to book our flight from this website ever.
Booking a flight on this site has been very easy. This is my second time doing so.
Surprisingly easy to navigate the site. Information was clear and thorough. The price was good and the add-ons were clear. It was easy and straightforward.
First opportunity identification, clear scoping of differences in airlines and sub-components of costs involved.
This site does not provide free 24H or 48H rebooking / cancellation like other websites. Terrible customer service
It was easy to book. I feel like I got a good value over all. Charging to add a seat was a little too much.
It was fast and easy with lots of choices. I will see how it actually works.
We found the flight on Google and proceeded to book it through MyTrip. Everything looked fine and the price was as advertised on Google - right up till the end after entering my credit card details when a message popped up saying there would be a $40 price increase due to higher demand. This is so sneaky but we were at the end of a long process of searching, selecting and buying it that I did not have the resolve to cancel it - which is probably what you intended. I would be interested how many other customers of yours experience that. This petty situation has ruined your brand name in my eyes and I will not be using you again.
It was practical, the prices are competitive, it fits my needs with great confidence, I recommend it
Could not see how to add for 1 more bag. Felt like i went away from kayak when i didn't want to.
I booked a ticket from Bangkok to Koh Samui some time ago and received confirmation of the ticket without any problems. I realised however that I had booked the wrong dates. I contacted my trip to change the dates, paid the €104, and yet the flights have still not been changed. I contacted their customer service again today, was assured that everything was correct, was given a link that didn't work and a booking number that doesn't exist on
I contacted mytrip in July of last year and they told me that they were still waiting for the full refund from TAP (another company I will never use again). I decided to wait, and forgot all about it. I came across the old email last week and decided to try again. Lo and behold mytrip told me that TAP had refunded the ticket, heaven only knows how long they had had the money. Today I received 71 eur as a refund, the ticket cost me 286 eur. I queried why the refund was so low and was told that only the taxes had been reimbursed. I very much doubt this as TAP were offering a full refund for having changed the dates. If you consider mytrip's 40 eur service charge, then TAP only refunded me 111 eur according to mytrip. I will never use them again. They get the refund, then keep your money, have the nerve to add a service charge and do then not refund the full amount.
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- Sugar Land, TX, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members