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Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!
MyTrip Reviews Summary
The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.
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Website is easy to navigate. Price is very competitive.
The best provider of travel information with a great selection of flights and other deals
If I could, I would give 0 stars.
My flight has been delayed for more than 3 hours, so according to policies Airline I can get a refund by the third party (My trip). Now the agent tell me to contact the airline first, which I did, but Airlines told me My trip has to be the one who refund, since I bought tickets with them and Airline don't have access to it. I then talked with 3 agents from My trip and explained the situation, they keep transfering me to another agent and I have to explain it again. It'a been 3 hours since I'm in the chat, and they keep transfering responsability to others. Disgusted. I would never buy from them again. AVOID THEM AT ALL COST
The site very helpful but the priced increased the last moment before booking, I believe that was on purpose
Your on-line booking experience was easy to follow, clear and stress-less for, at least, this tech-phobia user. Thanks!
We booked last time and the flight wasn't available but two charges went to our credit card and we got NO confirmation...that is how we knew there was no longer a flight. This is NOT how you should run a booking agency.
It's cheap and tacky to not include the flight confirmation numbers in the travel documents unless you pay an additional fee. This will probably be my first and last time to use mytrip.
"I strongly advise not to book a flight with ITA Airlines through the Mytrip website. I recently used their website to change my flight to an earlier one. After recalculating the price, I found a suitable flight but had to call their customer service to complete the change. Despite the flight being shown as available on their website, the customer service agent refused to provide it and claimed it was not available. To resolve the issue, I called ITA Airlines, and they confirmed that the flight I wanted was indeed available. They joined the call with the Mytrip customer service, but still, the agent refused to make the change. As a result, I had to open a dispute with my credit card company."
The website is very slow and due to the overload unsolicited options, it makes an easy task take way too long.
The price is fine but all the receipts and files lack the full information for the flight. This app seems to want to make you go to the app to see the info instead of sending the full clear details about my flight like other travel platforms do. Further, the app charges for every little thing you related to the flight where some of them are free from the airline.
It is the second time I booked the ticket with you, last experience is good. But this time I got bad experience with booking, I booked two tickets on Apr 26th, but when I almost finished booking, it shows the price changed and let me to accept or I have to make a research, I didn't accept it and I went back to the research, it shows the same, when I finished the payment, I found your system changed the date to Apr 25th.Then Immediately I canceled it. Now I got your email, It shows "You will minus refund and cancellation Fee", I cannot accept this. All the ticket booking website there is no fee if you canceled with 24 hours after booking. And also as you know it is not my mistake. You have to update your system, make money in a not tricky way. I am supposed to rebook the ticket on your website, now I have to wait till you manage it in good way, otherwise I will dispute it.
It is very convenient and easy to get ticket, and More cheaper than other websites
Easy and stress free, especially for an American who has not used the site before and is unfamiliar with the airlines.
I was looking for a flight I had to take on short notice. Stumbled onto mytrip just by googling flights. The website was fantastic. User friendly and intuitive. Highly recommend.
I found the site to have all pertinent information but it was challenging to navigate some of the information.
Overall it was easy, but annoying at the same time with the buying/adding suggestions to my ticket. I did like the end check out process, since some companies won't allow you to check out claiming something went wrong, yours is not like that.
I bought five tickets to Greece with my family, we took a direct flight to Crete. After I paid and went to check if everything was ok, I found that they changed my itinerary, making me stop for 8 hours in Germany. So I contacted them and asked them to fix it or give me my money back. They said there was no proof it was their mistake and there was nothing they could do. I had to cancel my reservation and still paid a fee of £170.00. All this in minutes…
I am positively surprised! I used to work with different flight apps, and most were too complicated. With mytrip everything was pretty fast, accurate, and easy-to-use.
Best airfare, easy to follow instructions. Friendly website
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members