MyTrip has a rating of 2.8 stars from 2,239 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyTrip most frequently mention customer service, return flight and credit card. MyTrip ranks 11th among Travel Agency sites.
I made a reservation with you on September 24, that is, two days ago (48 hours) and I received a message with a request number where they say that in a maximum of 12 hours the confirmation reservation would arrive and it is at the moment of this response that nothing arrives. I entered my booking and it gives me something like I have absolutely nothing with you.
Quick and easy, hassle free. Site is set up so it is user friendly
Only outs me in loop. Check is offered but doesn't work either. Keeps sending me same email for verification link then loops back repeatedly. Very frustrated!
EXCELENTE LA ATENCIÓN LUEGO DE LA COMPRA, TODO COMO SE PACTO.
Te quieren vender hasta un sms y los precios del equipaje despachado varían de un momento al otro y cada vez más altos.
Excellent chat support, solved in a minute by Dat P.
All good thanks make sure transaction helps I appreciate for quick response
So far, so good. Straight forward. I especially liked the price listed for carry-on and checked luggage. Some sites hide the cost.
Práctico, fácil y buenos precios.
Necesito que tengan la posibilidad de recibir ofertas de aereos
I will be able to give a more accurate review once I travel and be back of my journey.
As many probably know it's a scam company.
If the flight happens, it can be somewhat of a discount for you booking thru Mytrip as they re-sell flight tickets on the cheap.
However if there is any complaications, you have to take them to court to get your refund.
I got saved written and verbal confirmation that they would refund my cancelled flight but after re-opening the case several times spending dozens of hours on their terrible customer service (nice people but nothing happens) they confirmed the refund but then never paid and removed any chance of contacting them from the site and archived my booking.
So they are 100% scammers, but that's the standard with these sorts of companies unfortunately.
Update: You said you need 30 working days, I submitted it in March. And even if we count from 17th of June it's more than 30 working days.
Stop with this nonsense and just give me my money back as you agreed to in March (which I have screenshots of).
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Avoid Using MyTrip.com - They Took My Money with No Refund
I want to share my experience to caution others about using MyTrip.com. I was a regular client and made several flight bookings through this platform. However, my recent experience has been extremely frustrating.
Three months ago, I booked a flight to Cyprus using MyTrip.com. Shortly after, Cyprus Airways canceled the flight, leaving me with a canceled trip. I followed the normal procedure on the MyTrip.com app to request a refund for the amount I had already paid. Since then, I have contacted MyTrip.com's support team numerous times, but they have consistently refused to process my refund. Their excuse is that Cyprus Airways has not refunded the money yet.
I explained repeatedly that my booking was made through MyTrip.com, not directly with Cyprus Airways, and this issue should not be my responsibility. To clarify further, I even contacted Cyprus Airways, who confirmed that they do not have my money and advised me to resolve the matter with MyTrip.com, asking me not to contact them again.
They are being dishonest by responding to my reviews with the claim that I requested a refund on November 21. However, I have their email confirming that the flight was canceled on October 2, and they began processing the refund from that date (reference available). I strongly suspect they are misusing their clients' money in an unethical manner.
This entire experience has been extremely disappointing and unprofessional. I strongly advise against using MyTrip.com to avoid similar issues.
Thank you for easy and quick service! All choices were convenient.
Very easy to find a nice t plan trip and book the airfare tickets round trip
Detailed flight and airfare information, lower service charges, excellent service
Where do I start. You have to check a box to not be emailed with offers, while virtually every other place you find this option, you have to uncheck the box to op out. Clearly designed to trick you into joining an email list. You have to deselect a dozen offers (which is unfortunately not uncommon). However, the worst part is that I get a message one button before hitting confirm that the price has gone up by $100.
First time using and it was Quick and easier than booking through an airline website.
Answer: flights@mytrip.com although don't expect a timely response (if any)
Answer: NO! They won't provide any service, unless you pay a penalty. Even if you need assistance for a situation that is outside your responsibility. This is really the type of sales an marketing organizations that ads nothing, just takes commissions and turns away when they need to deliver. Stay away!