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MyTrip

Overview

MyTrip has a rating of 2.8 stars from 2,239 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyTrip most frequently mention customer service, return flight and credit card. MyTrip ranks 11th among Travel Agency sites.

service
768
value
733
shipping
511
returns
637
quality
687
This company responds to reviews on average within 23 days
+235
How would you rate MyTrip?
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Colombia
1 review
0 helpful votes
Follow MARGARITA MARIA M.
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You guys don't comply my expectation
October 6, 2024

I made a reservation with you on September 24, that is, two days ago (48 hours) and I received a message with a request number where they say that in a maximum of 12 hours the confirmation reservation would arrive and it is at the moment of this response that nothing arrives. I entered my booking and it gives me something like I have absolutely nothing with you.

Date of experience: September 26, 2024
North Carolina
1 review
0 helpful votes
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Quick and easy, hassle free
December 2, 2024

Quick and easy, hassle free. Site is set up so it is user friendly

Date of experience: November 22, 2024
Egypt
1 review
0 helpful votes
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Website not working
October 18, 2024

Only outs me in loop. Check is offered but doesn't work either. Keeps sending me same email for verification link then loops back repeatedly. Very frustrated!

Date of experience: October 8, 2024
Argentina
1 review
0 helpful votes
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EXCELENCIA Y EFICIENCIA
March 14, 2025

EXCELENTE LA ATENCIÓN LUEGO DE LA COMPRA, TODO COMO SE PACTO.

Date of experience: March 5, 2025
Uruguay
1 review
0 helpful votes
Follow Laura H.
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Te quieren vender hasta un sms y los precios del equipaje despachado varían de un momento al otro y cada vez más altos.

MyTrip attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 23, 2025
Florida
1 review
0 helpful votes
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Doubt about payments
November 30, 2024

Excellent chat support, solved in a minute by Dat P.

Date of experience: November 20, 2024
Cambodia
1 review
0 helpful votes
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Good
November 29, 2024

All good thanks make sure transaction helps I appreciate for quick response

Date of experience: November 19, 2024
Oregon
1 review
0 helpful votes
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So far, so good
November 6, 2024

So far, so good. Straight forward. I especially liked the price listed for carry-on and checked luggage. Some sites hide the cost.

Date of experience: October 27, 2024
Argentina
1 review
0 helpful votes
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Todo perfecto
February 13, 2025

Práctico, fácil y buenos precios.
Necesito que tengan la posibilidad de recibir ofertas de aereos

Date of experience: February 3, 2025
Florida
1 review
0 helpful votes
Follow Mariano M.
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I will be able to give a more accurate review once I travel and be back of my journey.

Date of experience: November 16, 2024
Spain
1 review
0 helpful votes
Follow Sebastian g.
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As many probably know it's a scam company.

If the flight happens, it can be somewhat of a discount for you booking thru Mytrip as they re-sell flight tickets on the cheap.
However if there is any complaications, you have to take them to court to get your refund.

I got saved written and verbal confirmation that they would refund my cancelled flight but after re-opening the case several times spending dozens of hours on their terrible customer service (nice people but nothing happens) they confirmed the refund but then never paid and removed any chance of contacting them from the site and archived my booking.

So they are 100% scammers, but that's the standard with these sorts of companies unfortunately.

Update: You said you need 30 working days, I submitted it in March. And even if we count from 17th of June it's more than 30 working days.

Stop with this nonsense and just give me my money back as you agreed to in March (which I have screenshots of).

Date of experience: August 14, 2024
California
1 review
0 helpful votes
Follow XIAOYU J.
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Good serviceGood serviceGood serviceGood serviceGood serviceGood serviceGood serviceGood serviceGood serviceGood serviceGood serviceGood serviceGood serviceGood serviceGood service

Date of experience: November 2, 2024
France
1 review
0 helpful votes
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Avoid Using MyTrip.com - They Took My Money with No Refund

I want to share my experience to caution others about using MyTrip.com. I was a regular client and made several flight bookings through this platform. However, my recent experience has been extremely frustrating.

Three months ago, I booked a flight to Cyprus using MyTrip.com. Shortly after, Cyprus Airways canceled the flight, leaving me with a canceled trip. I followed the normal procedure on the MyTrip.com app to request a refund for the amount I had already paid. Since then, I have contacted MyTrip.com's support team numerous times, but they have consistently refused to process my refund. Their excuse is that Cyprus Airways has not refunded the money yet.

I explained repeatedly that my booking was made through MyTrip.com, not directly with Cyprus Airways, and this issue should not be my responsibility. To clarify further, I even contacted Cyprus Airways, who confirmed that they do not have my money and advised me to resolve the matter with MyTrip.com, asking me not to contact them again.
They are being dishonest by responding to my reviews with the claim that I requested a refund on November 21. However, I have their email confirming that the flight was canceled on October 2, and they began processing the refund from that date (reference available). I strongly suspect they are misusing their clients' money in an unethical manner.
This entire experience has been extremely disappointing and unprofessional. I strongly advise against using MyTrip.com to avoid similar issues.

Date of experience: October 2, 2024
Washington
1 review
0 helpful votes
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Mrs
November 23, 2024

Very good fantastic is my first time in this web congratulations very nice

Date of experience: November 13, 2024
Slovenia
1 review
0 helpful votes
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Dita
November 24, 2024

Everything was ok. The purchase is safe and I received immediate feedback.

Date of experience: November 14, 2024
RU
1 review
0 helpful votes
Follow SVETLANA S.
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Thank you for easy and quick service!
November 24, 2024

Thank you for easy and quick service! All choices were convenient.

Date of experience: November 14, 2024
Oregon
1 review
0 helpful votes
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Easy no navigate
November 18, 2024

Very easy to find a nice t plan trip and book the airfare tickets round trip

Date of experience: November 8, 2024
California
1 review
0 helpful votes
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Excellent service
November 22, 2024

Detailed flight and airfare information, lower service charges, excellent service

Date of experience: November 12, 2024
California
1 review
0 helpful votes
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Cash Grab
September 27, 2024

Where do I start. You have to check a box to not be emailed with offers, while virtually every other place you find this option, you have to uncheck the box to op out. Clearly designed to trick you into joining an email list. You have to deselect a dozen offers (which is unfortunately not uncommon). However, the worst part is that I get a message one button before hitting confirm that the price has gone up by $100.

Date of experience: September 17, 2024
Washington
1 review
0 helpful votes
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First time using and it was Quick and easier than booking through an airline website.

Date of experience: November 7, 2024