From the business
Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!
MyTrip Reviews Summary
The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.
This summary is generated by AI, based on text from customer reviews
I strongly warn everyone: do NOT book anything through MyTrip! I purchased a round-trip ticket for 5,400 SEK plus 300 SEK for in-flight meals. Just 3 days before departure, the first flight was cancelled by the airline — which made the whole trip impossible, including my connecting flights. Because of this, I was forced to purchase new (and more expensive) tickets at the last minute. It has now been over a month, and I am still fighting for a refund. MyTrip continues to refuse a full refund, even though the flight cancellation was beyond my control. The cancellation clearly affected the rest of my journey, and I expected them to take responsibility. Their customer service is completely unhelpful, and all they do is hide behind technicalities. I've been stressed and frustrated ever since. This company is dishonest, unreliable, and should not be trusted. Avoid them at all costs.
Very nice platform for ticket booking with connecting flight from small city
It was extremely easy and I efficiently and for cheap got my flight.
Booking went back to start over several times and unexpected fees that caused the cost to double from the original price
Stop offering all of these stupid add-ons and making these fields required
Unfortunately there was no option to pay in Canadian Dollar And i need ed to pay usd. That conversation cost extra 26 cad for nothing!
Booked with MyTrip. After a few hours, they cancelled all my tickets for "technical reasons" after already charging me. Aside for now having to pay MORE now because the ticket prices went up, they also keep spamming me with emails on how long my refund process will take. STAY AWAY AT ALL COSTS!
They extra charge me saying high demand, but actually half of the plane is empty. It is a scam app
Smooth experience, very clear instructions from the website.
It was easy, clear and Quick to buy the ticket.
Reservation and information on how to check in was clear
I do not like the way you try to make me spend more money. Then, since I had refused all of your upselling, at the end you slapped on a $30 charge... Quite dissatisfied.
This is our second booking with mytrip and this booking was wonderfully easy.
Super simple and easy! Gotta work on my military time skills though lol
Good prices, quickly customer service. I really recommend Mytrip
Bad experience. Website kept cancelling my order and making me refresh.
All is clear and easy. Information is enough. Payment quick.
Yeah, all the services such as "lost bag" or "SMS updates" are total bull$#*! I shouldn't be forced to say "no I don't want to pay extra" 15 times while booking a flight.
Worked really well, fast with no glitches. Will definitely use again.
Great site, fair deal. Would love to see flights details and extra charges first.
Doesn't take discover through Apple Pay? Other than that is good to work with.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members