Overview
The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.
This summary is generated by AI, based on text from customer reviews
Not hard to deal with i find it flexible and helpful! 😃😃😃😃
Not simple at all, but was able to purchase my ticket. Thanks
Pretty lengthily but am finally relieved to have secured my ticket.
Simple to utilize and the additional fee questions are clear
So many additional offerings that are kind annoying to opt out of
Easy booking experience. Will use again i hope soon. Lets go
Great, affordable ticket prices and easy to purchase! So glad that we found this site!
Way too many options and issues, this should have been a lot easier to navigate
Fast and easy to book in few simple steps.
Best price offers.
Easier to understand simple steps and great price the best agency in EU
Love the traveller-friendly interface. Much prefer this to easyjet.
Easy to book! 🙏 I will definitely use your service again!
My experience was easy to use, without any sudden hidden charges.
Where are the flight numbers? This process seems so odd and lacks details.
Very scary reviews, I'll be surprised to see myself at the final destination not ripped off
Like clear notice: you will not be charged again with Ryanair
Quick, easy wonderful experience buying a ticket for myself!
Better than other travel websites. It was quick, easy and straightforward. Thank you so much!
New to this site.
Hope no hiccup and all goes well. I will update after my trip
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- Sugar Land, TX, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members