The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.
This summary is generated by AI, based on text from customer reviews
Some of their ticket search engines include taxes and some do not. The same is true with their own web page. Be aware of this "anti competition" tactic. Mytrip should insure that the TOTAL price caries through to the final price. It would make ticket shopping much friendlier.
Never heard of your site, but round a flight through kayak and it was considerably cheaper. Went to book and it kicked me out 10 times while processing payment and charged my credit card all 10 times as well. Finally got it to go through and it said the flight had gone up $800 in 30 mins. Finally was able to book hours later through an email I was sent- not sure what happened!
I have been using MyTrip to book my flights and I have had a pleasant experience. There is a variety of payment methods to chose from including Affirm for buy now and pay later which comes very handy when you have low funds and need time to pay the flight fare on a monthly basis. The booking process is just easy and uneventful.
I called to make change on my reservation. Our 1 year old is sick so wanted to see if we can get credit for the amount paid OR change class to business so we can travel comfortably. I checked and airline does have business seats available for that day. Agent was barely able to communicate/couldn't even get us connected to manager/ was on hold for most of the call / and lastly hung up while on hold.
Answer: flights@mytrip.com although don't expect a timely response (if any)
Answer: NO! They won't provide any service, unless you pay a penalty. Even if you need assistance for a situation that is outside your responsibility. This is really the type of sales an marketing organizations that ads nothing, just takes commissions and turns away when they need to deliver. Stay away!