business logo of MyPillow
How would you rate MyPillow?
grey star
grey star
grey star
grey star
grey star
Wisconsin
1 review
7 helpful votes
Follow Kris S.
Unfollow Kris S.
Send Message
Share Review
Report Review

Worse Pillow Ever
November 21, 2020

I tried both the pillow types offered. With each one I had a terrible stiff neck and headache. It took days to recover. Very overpriced and provides very poor sleep. I found out two of my friends had the same issue. My pillows are now used in my dog kennel.

Date of experience: November 21, 2020
California
1 review
1 helpful vote
Follow Vikki K.
Unfollow Vikki K.
Send Message
Share Review
Report Review

I am giving a zero rating. Terrible product they didn't hold up at all. Called to complain about the pillows and they did sent me 2 new pillows that where not the quality of the first pillows I perished. Very poor quality and I will never ever buy anything from this company again.

Date of experience: April 2, 2019
Rhode Island
1 review
0 helpful votes
Follow Debra C.
Unfollow Debra C.
Send Message
Share Review
Report Review

Love LOVE
January 28, 2023

I was gifted 2 firm standard/queen pillows 5.5 yrs ago, I love how they wash & dry. I was buying pillows every 3-4 months, having said that, these pillows never go flat! I've slept better with these pillows than with any other! Best pillows I've ever laid my head on! The 10 yr warranty is great. I've discovered other products on their site & so far I'm happy with every purchase! The customer service is great, quick & knowledgeable!

Date of experience: January 27, 2023
Maine
1 review
1 helpful vote
Follow San W.
Unfollow San W.
Send Message
Share Review
Report Review

The my pillow mattress!
September 26, 2022

I bought 2 XL twin size mattresses from them. In order to sleep better, I had to buy foam toppers to be comfortable! They are NOT 10" thick mattresses and not worth the money. Customer service was the worst! Too bad Mike, I had faith in you!

Date of experience: September 26, 2022
Florida
1 review
0 helpful votes
Follow Michael A.
Unfollow Michael A.
Send Message
Share Review
Report Review

When she passed we took them all. We figured these might be nice pillows. Two were brand new and still rolled up as they are shipped. These pillows are garbage in my opinion. There are chunks of stuffing in one side while the rest of the pillow has zippo stuffing. If you turn it over it just moves and the rest has no support at all. This is the worst piece of garbage I have ever seen in a pillow. Would not buy this for $1.99. For someone to post a good rating on this means they might not have bought a really good pillow, at least as I see it. I hate these pillows, the garbage you buy in Walmart in my opinion is better than this. My wife and I have 4 bamboo pillows that we bought at a customer demo in Costco and man they blow these away, I mean it is not even close.

Date of experience: March 24, 2023
Illinois
1 review
6 helpful votes
Follow Tina S.
Unfollow Tina S.
Send Message
Share Review
Report Review

What in the world?
May 16, 2020

My husband bought a My Pillow from Shop HQ. He was buying it for me because I get frequent headaches and neck soreness. When the pillow arrived I was kind of shock how small they were able to compress it, but we followed the instructions and let it inflate on its own. We fluffed it, turned it and whatever else to try to make it feel like a real pillow. It felt like it had 5 cotton balls and 3 feathers in the pillow. This was the worst pillow I ever slept on. There was no support or anything. I thought for $50 it should be a good pillow. I was angry and told my husband to take it back, but he doesn't like the hassle of taking things back and so now we are stuck (well he is). They should be ashamed. FYI The $10 travel to go pillow works so much better.

Date of experience: May 16, 2020
Pennsylvania
1 review
0 helpful votes
Follow Shirl S.
Unfollow Shirl S.
Send Message
Share Review
Report Review

Slept like a baby
October 19, 2020

Just got my pillow at a local store... I love it. It cradled my head perfectly, stayed cool, no tossing and turning and flipping all night. Also, I usually sleep with 2 or 3 pillows, not anymore. One pillow is all you need.

Date of experience: October 19, 2020
Texas
1 review
0 helpful votes
Follow Harvey Y.
Unfollow Harvey Y.
Send Message
Share Review
Report Review

Ordered two king sized pillows following neck surgery. The ordering process was frustrating because "deals" kept popping up with codes to be used to trigger discounts. The codes seldom worked and were labelled as "invalid."
I was willing to forgo a $10 discount just to get it over with but the website just kept hounding me about it. From the time I ordered the pillows (9-16-2021) up until the time they were to be delivered (9-25-2021) I received 28 emails. Twenty five of those were promoting other "Mypillow" products that I did not search or ask for. I am not a Democrat! I can take care of myself and make my own decisions. Twenty five unsolicited emails in 9 days borders on harassment.
The USPS tracking said that the pillows were delivered on 9-25-2021 but no package was found at the stated location. Porch piracy is not the fault of MyPillow but this certainly adds to the frustration.
I will not be ordering anything in the future from MyPillow.

Date of experience: September 30, 2021
Maryland
1 review
2 helpful votes
Follow Steve S.
Unfollow Steve S.
Send Message
Share Review
Report Review

Awesome pillow!
February 1, 2021

My Pillow is a very good product. It's funny how my liberal friends hate My Pillow, but my conservative friends love it. Just like all of the negative reviews. I'd bet anything that 95% are because of different political views. Sad and pathetic!

Date of experience: January 31, 2021
Alabama
1 review
4 helpful votes
Follow Darrell T.
Unfollow Darrell T.
Send Message
Share Review
Report Review

After years of pain and two major neck surgeries I have finally found the perfect pillow that allows me to sleep comfortable and flat and is the best pillow ive ever had. I appreciate so much you inventing this and allowing me the opportunity to have comfort and support and rest. May God's Bless you Mike

Date of experience: July 10, 2021
Maryland
1 review
3 helpful votes
Follow Steven R.
Unfollow Steven R.
Send Message
Share Review
Report Review

Neck Problems
June 13, 2021

Bought one on sale for 19.95 at bed bath and beyond before they stopped carrying them.
Thought it was a great deal at the time.
Woke up after my first night of sleeping on one and was unable do you fully turn my neck.
Tried to return the pillow but was told it was a closer because it was discontinued so I'm stuck with it. What a piece of crap, one even let my dog sleep on it.

Date of experience: June 13, 2021
Canada
1 review
20 helpful votes
Follow Debi B.
Unfollow Debi B.
Send Message
Share Review
Report Review

I returned the pillows because they were lumpy and very uncomfortable. I was told it would be 14.98 for return shipping. Fair enough. HOWEVER, they took 31.00 off saying I had to pay both shipping to me and return. They never specified this anywhere on the site. In an email they specifically told me 14.98 to return. When I emailed to ask for full refund they told me this was all I would be returned. No other company does this. Please think twice before ordering from this company.

Date of experience: February 27, 2021
North Dakota
1 review
14 helpful votes
Follow Donald S.
Unfollow Donald S.
Send Message
Share Review
Report Review

Have had a hard time getting a good night sleep for a few years... Bought this so Called great pillow. And still can only get about 4-5 hours a night sleep... Turned me off totally for any other purchase... If the pillow makes no difference, and that is the basis of the company name... Why would any other product make any difference... Pathetic... Just throwing a lot of money into advertising for a mediocre product line...

Date of experience: July 29, 2020
California
1 review
22 helpful votes
Follow Luningning G.
Unfollow Luningning G.
Send Message
Share Review
Report Review

Worse mattress toppers
January 15, 2021

Since I bought my pillow mattress toppers my back pain gets worse. I bought it I last week of July and after 2 months it's already lumpy in the the middle. I can't even sleep on it anymore, it's killing my back. I got payment on it and I'm still not done. I wonder if there're 10 year warranty is for real.

Date of experience: January 15, 2021
Texas
1 review
4 helpful votes
Follow Anne C.
Unfollow Anne C.
Send Message
Share Review
Report Review

We were out of town so missed return date. My husband & I tried them for a week & gave up due to discomfort & neck pain. I put them in our closet & brought them out again a few months later. Not working. This product is a money making disingenuous hype!

Date of experience: December 20, 2017
Ohio
1 review
0 helpful votes
Follow April P.
Unfollow April P.
Send Message
Share Review
Report Review

Dissatisfied
March 2, 2022

My My pillow was lumpy and uncomfortable, thus rendering it unusable. I've tried many pillows over the years due to my neck pain. This pillow was the worst. I can't believe he sells these awful pillows to hardworking unsuspecting people. All the promises of comfort are down right lies.

Date of experience: March 2, 2022
Florida
1 review
1 helpful vote
Follow Michael D.
Unfollow Michael D.
Send Message
Share Review
Report Review

The BEST!
June 2, 2022

Smaller pillow is IDEAL for use in the car behind my neck or in a lounger chair behind my head. Because of an injury, I also use it in bed. Larger pillows are GREAT for use under my knees to relieve leg cramps and back pain. Also very good at my sides in a lounge chair (chair is big, I am thin).
I never thought a pillow would make much difference, but these do - and they can be safely laundered.
Expensive, but worth every penny

Date of experience: June 1, 2022
South Carolina
1 review
14 helpful votes
Follow Lydia P.
Unfollow Lydia P.
Send Message
Share Review
Report Review

I am so disappointed in this product. I have not been able to use it at all - large chunks of filling make the pillow very lumpy and no amount of fluffing or trying to re-shape changes that. It reminds me of the pillows my Grandmother had in the 70's made of polyester chunks - we had to bring pillows from home! I tried using it a a backrest while reading instead of for sleeping and it is not even comfortable for that.

Date of experience: December 27, 2020
Washington
1 review
0 helpful votes
Follow Dee E.
Unfollow Dee E.
Send Message
Share Review
Report Review

We have now bought 4 My Pillow pillows. The first 2 left is disappointed as they were smaller than standard pillows. That being said, we decided to purchase the king size pillows and bought one that was more firm and one standard fill. There is zero difference in fill, both are smaller than a normal size king pillow. Every morning you have to beat them to get them back to pillow shape. These are definitely poor quality and the most uncomfortable pillows we've ever owned. Just chunks of foam shoved inside a cover. This being said, the My Pillow towels are exceptional! We've given them for gifts and have several ourselves. These are a must buy.

Date of experience: September 2, 2022
California
2 reviews
0 helpful votes
Follow JR j.
Unfollow JR j.
Send Message
Share Review
Report Review

My pillow 2.0
April 7, 2023

I originally left a review on my pillow 1.0 and gave it raving reviews. The 1.0 pillow has nothing on the 2.0 pillow. The 2.0 is a fantastic upgrade in every way. I travel with it at all times because I can't sleep with your average hotel type down pillows, feather, or other foam style pillows. Thank you Mike for making a pillow that keeps me with my neck issues and great sleep

Date of experience: April 6, 2023

Overview

MyPillow has a rating of 2.1 stars from 963 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyPillow most frequently mention customer service, neck pain and king size. MyPillow ranks 15th among Bedding sites.

service
390
value
456
shipping
385
returns
282
quality
448
+120