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Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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This was a great experience to update my resume. Having the skills listed for each job really helps.
Misleading links direct you to full process before telling the truth that this is not a free service
Hi Nate,
We apologize if you felt mislead as this is never our intention. Our site is free to use and we give customers the option of continuing with the services if they are satisfied with the end result. Thank you.
It a great tool and very effective in time management
Thank you so much for sharing your positive experience with us Amadou!
I learned that you should always use keywords for the position that you are applying for.
Hi David,
We're happy to hear that you learned something new! Thanks for the positive feedback!
Loved the many different templates and how easy it was to build my newly updated resume.
Garza,
We're pleased to hear that you enjoyed using our resume builder! Thank you so much for leaving the 5-star feedback!
So far, my Perfect Resume has made it very easy for me to find the right words to describe who I am and what I am looking for.
Hi Amanda!
That's what we love to hear Amanda! Thank you for sharing your experience.
Great experience! Made building my resume quick and easy.
Hi Philip!
Thanks for trusting us with helping you build out your resume. Happy to hear that is was as easy as 1, 2, 3! Best of luck!
Easy to use and build a new resume from scratch or import.
Hi Lisa!
It’s great to hear that you’re pleased with your job-ready resume. We’re here to help jobseekers get their resumes ready so they can focus on getting the right job. Thank you!
Easy to use. I need a resume quickly and since I'm retired I didn't have access to my old one.
HI Cheryl,
Thanks for the feedback! Best of luck in your journey!
You never said we had to pay anything until I finshed my resume that is pretty $#*! for someone who is trying to get work doesnt have money
Hello Renee,
Please know that the basic text version of any resume created can be downloaded free of charge. As our templates are copyrighted, we do charge a nominal fee for full access to not only our templates, but the other services that we offer. Nevertheless, we appreciate the feedback and wish you the best on your search!
A breathe of fresh air when you need help immediately. Accurate, simple, and professional grammar gauged for any profession.
Hi Veronica,
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our resume builder. We take feedback to heart because it changes how we do things. In fact, we rely on it to continually to improve our customers’ experiences.
Extremely unsatisfied that i was "surprised with a fee to have my resume" after all the work i put into this resume builder. Im not upset about the price infact it was very reasonable for this service but you shouldnt be advertising as a "free" service. Put pricing in bold on the front page of your website.
Hi Derick,
Please know that our site is free to use and we give customers the option of continuing with the services if they are satisfied with the end result. Thank you for your feedback.
So far its ok will evaluate a more thorough response after full use.
Thanks for the feedback Michelle!
Advertised as free, not happy with payment at end.
Hi Kristi,
Please know that the basic text version of any resume created is available free of charge. Nevertheless, we appreciate your feedback!
Should let people know there is a fee before you do all the work but I'm sure that's how you ensure sales.
Hello, Cameron - Our free trial allows you to create and download a plain text version of your resume and cover letter using our examples and tips. If you would like to download, print or email a professionally formatted version of your resume in a PDF or Word form you will need to pay a small fee. If there’s anything else we can do, don’t hesitate to get in touch with us.
This was easy and quick to use and at a good price.
Hi Shaw,
Thank you for your positive feedback! We wish you the best of luck in your career search.
It was quick and easy and hopefully will get me the job I want!
Hi Joe,
Thank you for your kind words, Joe! It’s excellent to know how you feel about our resume builder. Wishing you the best of luck in your career!
This template site is very efficient and professional in view! Loved everything about it!
Hi Williams,
Thank you for your kind words, Williams! It’s excellent to know how you feel about our resume builder. Wishing you the best of luck in your career!
So far so good. The only thing that is bothersome, is that even with customizing the spacing, etc. my job title is still separated Instru
Ctional
Hi Reynolds,
We really appreciate your feedback! Once you download the Word document, try editing it there and see if that fixes the spacing issue!
Answer: UNAUTHORIZED PAYMENTS TAKEN. $24.95 a month, EVERY month. Check your credit card companys protection plan and report them. You may not be liable for unauthorized charges and services not rendered. Also report misleading and false promises such as them telling you the charges will stop. REPORT THEM TO YOUR STATE ATTORNEYS OFFICE! For newbies to the site... they will be so sweet and kind and tell you they will cancel. They will not. TAKE ACTION! The positive reviews are not from real customers.
Answer: We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. Most of clients use the service for months since this service allow clients to build as many resumes as they want with the ability to customize those accordingly to the specific job criteria that they are requesting. For example our builder give you hits in how to create a perfect resume for Marketing Jobs and give you specific keywords for that department as well as many other departments that you can choose for yourself and additional to that you can built the cover letter and even search jobs through our page. This is just an example of the many use of our services. We have a toll free number in the page that client can contact us for more information about how they can use the service to be successful when it comes to job searches.
Answer: You can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to customerservice@livecareer.com. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription. You can also call us if we can be of any further assist to you.
Answer: Hi Susan, I will be more than glad to assist you. You may cancel your subscription using any of the following options: * By calling Customer Service 1-855-213-0348 from Monday - Friday 8 AM to 8 PM CST Saturday 8 AM to 5 PM CST Sunday 10 AM to 6PM CST * By clicking chat button on our website * From your account- go to settings>subscription>cancel (on the top right of your home page when you login) If you want to continue the process with me, I will need the email address used to create your account with us or the account ID.
Answer: Thank you for getting in touch and we're sorry about the delayed response, Marc! You may cancel your monthly subscription at any time using any of the following options: By e-mail: customerservice@myperfectresume.com Please include the full name of the account holder alongside with the Account ID or email address used to create an account with MyPerfectResume. By phone: Our Customer Support Team are standing by and ready to help you. Just pick the country-specific toll-free support number below and give us a call at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) By self-cancellation: From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Answer: Absolutely not! We apologize for any inconvenience this may have caused and we're deeply sorry to hear you experienced this with our company, under no circumstance do we like to hear this kind of news, we would like to take this opportunity to clarify some information regarding our products and services. You may cancel your monthly subscription at any time using any of the following options: E-mail us at: customerservice@myperfectresume.com Call us at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Answer: Cannot sign in but was charged?
Answer: DO NOT USE THIS COMPANY! I am a very organized person who worked for the state that I reside in as an investigator. I had an injury and had to make a change in my career. I am very careful about getting pulled into scams, however, I felt that this would be a good opportunity to build a resume and cover letter that was more updated than when my original resume that I wrote years ago. First of all, the templates are not free. After spending a long period of time writing the perfect resume, I only had the option of spending $2.99 to have access to the resume/cover letter. I felt that was a reasonable fee for the use of the template. As I stated, I am very organized and manage my finances very well. I made sure that I went into my account and cancelled by subscription after 5 days of use so that I would not be charged the $29.99 for the month. Today, I checked my checking account and sure enough the $29.99 had been deducted. I immediately called customer service and they stated that my cancellation had not gone through and they had no notification of my cancellation. They were willing to give me back only $14.00 of my $29.99 back and then went on trying to sell me more offers. I was extremely angry and then spoke with a supervisor. He also argued that I had not cancelled. I went through the same steps to cancel my account while the supervisor was on the phone with me. Low and behold the cancellation went through! Obviously, this company has set up the cancellation process to fail and you will be charged the $29.00 anyway. I definitely learned my lesson! I had to threaten to have my attorney to get involved due to this company stealing money from my account before they agreed to reimburse my full $29.00. They could not give me a refund confirmation number for the remaining reimbursement. I as a Social Worker who advocate for people could not conscientiously could not write a review to warn people of this scam.
Hi Rena,
Thank you for sharing your positive experience with us! We appreciate the 5 stars!