On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very simple to create resume'. Very happy with results.
The site is very easy to manage&understand for me, specially since im not computer savvy.
Hi Tina,
Thank you for your kind words, Tina! It’s excellent to know how you feel about our resume builder. Wishing you the best of luck in your career!
It was easier than I thought it would be and, I had been needing to update my old resume with some new info... thanks a bunch! Mary Hill
Hi Angela,
Thank you for sharing your experience with our resume builder. We wish you the best of luck in your career journey!
I was not aware that a payment would be due at the end of building the resume. I never saw anything stating that when I began. If I had known, I probably would not have used this site. That is the reason I did not give 5 stars. The only reason I'm continuing and paying for the trial is because I already spent a lot of time building this resume and it turned out great. I like this so-called "free" resume builder otherwise
Hi Nadine,
Please know that our site is free to use and we offer customers the option of continuing with our premium services based on their satisfaction with the results! Nevertheless, we appreciate your feedback!
I really like the suggestions to add to my resume easily
Hi Chris,
Thank you for your kind words, Chris! It’s excellent to know how you feel about our resume builder. Wishing you the best of luck in your career!
Lets see what happens. I am hoping to get help with my Resume and get a good job
Hi Sandra,
We appreciate the feedback thus far and wish you all the best on your search!
My Perfect Resume made completing a resume absolutely painless.
Hi Jeffrey,
We're so happy to hear that we could facilitate the process for you! Thank you for sharing!
Not so good. There is a need to integrate certain requirements by my professor and i need it today
Hi Henrietta,
If you are experiencing any issues, please contact us and one of our agents will gladly assist you!
https://www.myperfectresume.com/contact-us
I like the resume and the process. Do not like that there is not a one time fee option for getting resume.
Hi Jennifer,
We appreciate your feedback! Please know that you are able to cancel your subscription anytime!
Great website. It was a big help for not having made a resume for over 19 years ago.
Hi Jesus,
We're happy to have been of assistance! Thank you for sharing!
Frustrating that you can't edit within the resume to change the way some things are formatted
Hi Emma,
Try making edits directly into the downloaded Word document. We hope this helps and thank you for the feedback!
Excellent selection of templates. Very informative and helpful in working through the process.
We appreciate your thorough feedback Dianne! Thanks!
The price keeps going up for the "One Month" option. This price is way too much. I am not satisfied with this service. I will be making a complaint
Hi Bushra,
We have other subscription options that can accommodate your budget. Please contact us and one of our agents will gladly find a solution for you!
https://www.myperfectresume.com/contact-us
I filled out all the sections and then paid for the 14 day trial but then realized all my information that I had entered was no longer available. Please help
Hi Patrick,
We can certainly help you with this. Please contact us via phone or chat and one of our agents will gladly walk you through it!
www.myperfectresume.com/contact-us
Very easy to use and i was very impressed by how convenient the sources are
Hi Betty,
We greatly appreciate your feedback! Thank you for sharing!
Upon calling the "My Perfect Resume' number to get support on one issue, Mr. Coto not only handled the issue, but up sold me on the basic system whereby he was able to show me how the Internal Headhunter system works on the site. He was very knowledgeable about the capabilities of the Resume system, but more important, he was vigilante about the success of the system because of the technology with key word search. While he did not guarantee a thumbs up on obtaining a job, he definitely said if the tool is used right, the likely hood of getting a call or look at for an interview would be more likely than not. Excellent presentation.
Hi Elston,
We greatly appreciate your thorough feedback! Thank you for taking a moment to share the informative exchange you had with Mr. Coto! We wish you all the best in your search!
Like the spell check options and guidance on verbiage. Like the variety of templates offered.
Thank you so much for the positive feedback Lisa!
The service was advertised as free then got to the end after spending hours doing the resume to find out that to download it, I had to pay for it.
This is false advertising, be upfront about the costs and services.
Hi Gina,
Please know that our site is free to use and we offer customers the option of continuing with our premium services based on their satisfaction with the results. Nevertheless, we appreciate your feedback.
Answer: UNAUTHORIZED PAYMENTS TAKEN. $24.95 a month, EVERY month. Check your credit card companys protection plan and report them. You may not be liable for unauthorized charges and services not rendered. Also report misleading and false promises such as them telling you the charges will stop. REPORT THEM TO YOUR STATE ATTORNEYS OFFICE! For newbies to the site... they will be so sweet and kind and tell you they will cancel. They will not. TAKE ACTION! The positive reviews are not from real customers.
Answer: We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. Most of clients use the service for months since this service allow clients to build as many resumes as they want with the ability to customize those accordingly to the specific job criteria that they are requesting. For example our builder give you hits in how to create a perfect resume for Marketing Jobs and give you specific keywords for that department as well as many other departments that you can choose for yourself and additional to that you can built the cover letter and even search jobs through our page. This is just an example of the many use of our services. We have a toll free number in the page that client can contact us for more information about how they can use the service to be successful when it comes to job searches.
Answer: You can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to customerservice@livecareer.com. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription. You can also call us if we can be of any further assist to you.
Answer: Hi Susan, I will be more than glad to assist you. You may cancel your subscription using any of the following options: * By calling Customer Service 1-855-213-0348 from Monday - Friday 8 AM to 8 PM CST Saturday 8 AM to 5 PM CST Sunday 10 AM to 6PM CST * By clicking chat button on our website * From your account- go to settings>subscription>cancel (on the top right of your home page when you login) If you want to continue the process with me, I will need the email address used to create your account with us or the account ID.
Answer: Thank you for getting in touch and we're sorry about the delayed response, Marc! You may cancel your monthly subscription at any time using any of the following options: By e-mail: customerservice@myperfectresume.com Please include the full name of the account holder alongside with the Account ID or email address used to create an account with MyPerfectResume. By phone: Our Customer Support Team are standing by and ready to help you. Just pick the country-specific toll-free support number below and give us a call at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) By self-cancellation: From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Answer: Absolutely not! We apologize for any inconvenience this may have caused and we're deeply sorry to hear you experienced this with our company, under no circumstance do we like to hear this kind of news, we would like to take this opportunity to clarify some information regarding our products and services. You may cancel your monthly subscription at any time using any of the following options: E-mail us at: customerservice@myperfectresume.com Call us at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Answer: Cannot sign in but was charged?
Answer: DO NOT USE THIS COMPANY! I am a very organized person who worked for the state that I reside in as an investigator. I had an injury and had to make a change in my career. I am very careful about getting pulled into scams, however, I felt that this would be a good opportunity to build a resume and cover letter that was more updated than when my original resume that I wrote years ago. First of all, the templates are not free. After spending a long period of time writing the perfect resume, I only had the option of spending $2.99 to have access to the resume/cover letter. I felt that was a reasonable fee for the use of the template. As I stated, I am very organized and manage my finances very well. I made sure that I went into my account and cancelled by subscription after 5 days of use so that I would not be charged the $29.99 for the month. Today, I checked my checking account and sure enough the $29.99 had been deducted. I immediately called customer service and they stated that my cancellation had not gone through and they had no notification of my cancellation. They were willing to give me back only $14.00 of my $29.99 back and then went on trying to sell me more offers. I was extremely angry and then spoke with a supervisor. He also argued that I had not cancelled. I went through the same steps to cancel my account while the supervisor was on the phone with me. Low and behold the cancellation went through! Obviously, this company has set up the cancellation process to fail and you will be charged the $29.00 anyway. I definitely learned my lesson! I had to threaten to have my attorney to get involved due to this company stealing money from my account before they agreed to reimburse my full $29.00. They could not give me a refund confirmation number for the remaining reimbursement. I as a Social Worker who advocate for people could not conscientiously could not write a review to warn people of this scam.
Hi Ricky,
Thank you for your kind words, Ricky! It’s excellent to know how you feel about our resume builder. Wishing you the best of luck in your career!