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Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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Easy to build resume and cover letter. Takes the hard work out of finding the right way to word/build resume.
Don't care for the lack of up front fees notification. After spending a few hours getting all of the data uploaded the surprise fee to see and print is a little annoying.
Left with the choice to waste 2 hours of my time or pay a few $ isn't really much of a choice.
Hi Leon,
If we may, the basic text version of any document created can be downloaded free of charge. Nevertheless, we thank you for your feedback.
Great experience and selection of resume templates!
Thank you for sharing your experience, we are happy to know that you loved our resume templates, Tanisha! If you need further help, get in touch at any time!
Subscription options aren't good. Need temporary options. Also, in some sections of the resume, it is not just moving a word down to the next line when running out of room. It instead cuts the word off so half the word is on one line and the other half is on the next.
Hi Kristin,
We really value your feedback. We're always striving to provide the best product and thank you for bringing this to our attention.
Amazing site! Gave me an opportunity to update my resume where I can now further my career.
Thank you for giving us this amazing feedback, it’s great to hear that you’re pleased with your resume, Jay. We hope it makes all the difference in helping you get the job you desire.
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Thanks for the feedback Deborah!
Helped me out with format a lot. I was lost really. I really enjoy the tool of the resume checker. Super smart and useful actually.
Hi Austin,
We really appreciate your glowing review! It was our pleasure to be of assistance to you and we thank you for sharing!
Fast, easy to use, and allows me to quickly customize
We appreciate the great feedback Eric! We're glad to hear that you enjoyed using our builder!
It was very easy and proficient way to create a resume; which can be a grueling task.
Thank you for choosing us to create your new resume, Rose! We are happy to hear how pleased you are with our services, if you need further help, get in touch at any time!
Its quick and easy to use making it very help full to make a nice resume
Hi Aaron,
We're thrilled to hear that you like your new resume! Thanks for the 5-star feedback!
Thorough, detailed resume. Designed to impress future hires.
It’s amazing to hear that you’re pleased with your new detailed resume. Wishing you the best of luck in your job-search.
Excellent service that help you create a highly professional resume
We're so happy to know that you love your new professional resume, Anthony! We hope that it makes all the difference in helping you get the job you always wanted.
Thank you! I've been out of the workforce for a decade and this template is helping me to ensure that I have everything that I need.
Hello Renee, we are happy we could make getting back into the workforce easier with our resume builder.
This helps when you have not had to do a resume in al long time. Very satisfied.
We greatly appreciate you sharing your satisfaction with us Paulette! Thank you!
Needed resume in a hurry. Saved lots of time and very easy to fill out
Hello Peggy, glad you found our resume build so easy to use and thank you for the review.
Faced with having to update my 10-year old resume not sure what to do. Quick on line search introduced me to my Perfect resume. Now I have an attractive document to circulate to a potential employer.
Hi Peter, we are glad you found our resume builder and were able to create an attractive resume.
Awesome and easy to use, very professional resume examples.
Hearing from happy customers like you makes us feel great, Leo. If you need further help with your resume, get in touch at any time!
Good options, would like to know fees up front instead of at the end.
We’ve taken note of your feedback about our prices and it’s much appreciated, Stacey. We’re constantly looking for ways to provide the best experience for our customers and comments like yours help us do just that.
Answer: UNAUTHORIZED PAYMENTS TAKEN. $24.95 a month, EVERY month. Check your credit card companys protection plan and report them. You may not be liable for unauthorized charges and services not rendered. Also report misleading and false promises such as them telling you the charges will stop. REPORT THEM TO YOUR STATE ATTORNEYS OFFICE! For newbies to the site... they will be so sweet and kind and tell you they will cancel. They will not. TAKE ACTION! The positive reviews are not from real customers.
Answer: We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. Most of clients use the service for months since this service allow clients to build as many resumes as they want with the ability to customize those accordingly to the specific job criteria that they are requesting. For example our builder give you hits in how to create a perfect resume for Marketing Jobs and give you specific keywords for that department as well as many other departments that you can choose for yourself and additional to that you can built the cover letter and even search jobs through our page. This is just an example of the many use of our services. We have a toll free number in the page that client can contact us for more information about how they can use the service to be successful when it comes to job searches.
Answer: You can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to customerservice@livecareer.com. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription. You can also call us if we can be of any further assist to you.
Answer: Hi Susan, I will be more than glad to assist you. You may cancel your subscription using any of the following options: * By calling Customer Service 1-855-213-0348 from Monday - Friday 8 AM to 8 PM CST Saturday 8 AM to 5 PM CST Sunday 10 AM to 6PM CST * By clicking chat button on our website * From your account- go to settings>subscription>cancel (on the top right of your home page when you login) If you want to continue the process with me, I will need the email address used to create your account with us or the account ID.
Answer: Thank you for getting in touch and we're sorry about the delayed response, Marc! You may cancel your monthly subscription at any time using any of the following options: By e-mail: customerservice@myperfectresume.com Please include the full name of the account holder alongside with the Account ID or email address used to create an account with MyPerfectResume. By phone: Our Customer Support Team are standing by and ready to help you. Just pick the country-specific toll-free support number below and give us a call at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) By self-cancellation: From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Answer: Absolutely not! We apologize for any inconvenience this may have caused and we're deeply sorry to hear you experienced this with our company, under no circumstance do we like to hear this kind of news, we would like to take this opportunity to clarify some information regarding our products and services. You may cancel your monthly subscription at any time using any of the following options: E-mail us at: customerservice@myperfectresume.com Call us at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Answer: Cannot sign in but was charged?
Answer: DO NOT USE THIS COMPANY! I am a very organized person who worked for the state that I reside in as an investigator. I had an injury and had to make a change in my career. I am very careful about getting pulled into scams, however, I felt that this would be a good opportunity to build a resume and cover letter that was more updated than when my original resume that I wrote years ago. First of all, the templates are not free. After spending a long period of time writing the perfect resume, I only had the option of spending $2.99 to have access to the resume/cover letter. I felt that was a reasonable fee for the use of the template. As I stated, I am very organized and manage my finances very well. I made sure that I went into my account and cancelled by subscription after 5 days of use so that I would not be charged the $29.99 for the month. Today, I checked my checking account and sure enough the $29.99 had been deducted. I immediately called customer service and they stated that my cancellation had not gone through and they had no notification of my cancellation. They were willing to give me back only $14.00 of my $29.99 back and then went on trying to sell me more offers. I was extremely angry and then spoke with a supervisor. He also argued that I had not cancelled. I went through the same steps to cancel my account while the supervisor was on the phone with me. Low and behold the cancellation went through! Obviously, this company has set up the cancellation process to fail and you will be charged the $29.00 anyway. I definitely learned my lesson! I had to threaten to have my attorney to get involved due to this company stealing money from my account before they agreed to reimburse my full $29.00. They could not give me a refund confirmation number for the remaining reimbursement. I as a Social Worker who advocate for people could not conscientiously could not write a review to warn people of this scam.
Thank you for sharing your feedback, Kristie! We’re excited to hear you feel that way about our resume and cover letter builder. Your feedback will help us provide an even better experience for our customers. Please let us know if there’s anything we can help with.