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Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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Attempted to cancel my subscription on my renewal date and it still charged me.
Appeared to be a free service and once everything was finished you hit me with a subscription fee. Seems incredibly dishonest to me.
Hi Scott,
It is never our intention to be dishonest and apologize if you felt that this was the case. The basic text version of any resume created can be downloaded free of charge and both our site and our templates are free to use. However, our premium services do incur a cost.
Very happy with how easy it was to do the complete my resume.
We love happy customers, Patricia! Thank you for sharing!
I like the style of the builder and thought it was easy to use. However I had trouble modifying the format. There is no way to see where the page breaks are and you can't modify where the columns breaks. This resulted in the resume looking awkward when downloaded. In addition I could not get the systems to put spaces in between my publication references so I had to put them in a billeted list instead. More flexibility in modifying the format would be nice as well as the ability to break a section to the next page.
Thank you so much for your detailed review! We greatly value your feedback and appreciate you providing us with detailed points of improvement!
Easy way to build a resume if you have no idea what you are doing.
Hi Taylor,
We're so glad that we could facilitate the process for you! Thank you for the positive feedback!
Very well organized, and helped me organize my thoughts.
Hi Mark,
Thank you for taking a moment to share your thoughts about our resume builder!
Hi Rita,
Thank you so much for sharing your satisfaction with our resume builder! We appreciate it!
The site was useful, no doubt, but your approach is deceitful and misleading. Offering the work as 'free' only to incur a mandatory charge for a viable final resume is scummy at best. And then to mandate a subscription instead of a single time download or printing fee is a tactic I can only call predatory.
Hi Cody,
It is never our intention to be deceptive with our pricing and apologize if you felt that this was the case. The basic text version of any resume created can be downloaded free of charge and both our site and our templates are free to use. However, our premium services do incur a cost.
It is an amazing site for resumes! It makes a big difference. I am satisfied with the site and their help so far.
Hi Ruth,
We're happy to hear that you enjoyed using our site! Thank you so much for your glowing review!
I had a great experience but I'll sy more once I have results.
We're glad to hear it Clay! Thank you for sharing your feedback with us so far!
I did not know I had to sign for and pay to use this template.
Hi Linda,
Our templates may be used free of charge. However, as they are copyrighted, there is a small fee to download the finished document. We hope this clarifies any confusion and thank you for the feedback!
I like to know I havve to pay for something before I spend hours working on it! You have a good product, don't deceive people
Hi Marcus,
It is never our intention to be deceptive with our pricing and apologize if you felt that this was the case. The basic text version of any resume created can be downloaded free of charge and both our site and our templates are free to use. However, our premium services do incur a cost.
I haven't had to type a resume in over 6+ years. This was extremely easy and provided many different templates suited for the persuite of my new career. Would recommend
Hi Eric,
We greatly appreciate your recommendation! Thank you for sharing your positive experience with our resume builder and we wish you all the best in your search!
Really easy to use and I loved the suggestions based on titles and past experience.
Vanessa,
We're so happy to hear that you enjoyed using our resume builder! Thank you for the 5-star feedback and we wish you all the best in your search!
I have not received my template from your website.
Hi Bob,
We would be more than happy to help you out with this. At your earliest convenience, please send us an email directly to: social@myperfectresume.com with your Account ID or the email address associated with the account. Thank you!
It was listed as free but then you can't get your resume until you pay
Hi Maggie,
Our site is free to use and so are our templates. Upon finishing the document, we give the option of continuing with our premium services if users are satisfied with the end result!
The website is a little confusing. Kind of hard to navigate through.
Thank you for letting us know about this, Robert. We hear you and we’re here to help, please contact us for further assistance at https://www.myperfectresume.com/contact-us.
Made it very easy to set this up. I appreciated the suggestions and directions. Although I needed to re-word some things to suite my professional needs in a unique content area, I provoked thought and direction that I needed. Thank You
You are so welcome and thank you for trusting us with your resume, Jennifer!
Such an insightful, helpful and professional resume service!
Thank for lovely remarks about our builder Janet! We appreciate the positive feedback!
Very helpful to help communicate on who you are to an employer
Hi Nadine,
We're very happy to learn of your satisfaction with our resume builder! Thank you for sharing your positive experience with us!
Answer: UNAUTHORIZED PAYMENTS TAKEN. $24.95 a month, EVERY month. Check your credit card companys protection plan and report them. You may not be liable for unauthorized charges and services not rendered. Also report misleading and false promises such as them telling you the charges will stop. REPORT THEM TO YOUR STATE ATTORNEYS OFFICE! For newbies to the site... they will be so sweet and kind and tell you they will cancel. They will not. TAKE ACTION! The positive reviews are not from real customers.
Answer: We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. Most of clients use the service for months since this service allow clients to build as many resumes as they want with the ability to customize those accordingly to the specific job criteria that they are requesting. For example our builder give you hits in how to create a perfect resume for Marketing Jobs and give you specific keywords for that department as well as many other departments that you can choose for yourself and additional to that you can built the cover letter and even search jobs through our page. This is just an example of the many use of our services. We have a toll free number in the page that client can contact us for more information about how they can use the service to be successful when it comes to job searches.
Answer: You can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to customerservice@livecareer.com. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription. You can also call us if we can be of any further assist to you.
Answer: Hi Susan, I will be more than glad to assist you. You may cancel your subscription using any of the following options: * By calling Customer Service 1-855-213-0348 from Monday - Friday 8 AM to 8 PM CST Saturday 8 AM to 5 PM CST Sunday 10 AM to 6PM CST * By clicking chat button on our website * From your account- go to settings>subscription>cancel (on the top right of your home page when you login) If you want to continue the process with me, I will need the email address used to create your account with us or the account ID.
Answer: Thank you for getting in touch and we're sorry about the delayed response, Marc! You may cancel your monthly subscription at any time using any of the following options: By e-mail: customerservice@myperfectresume.com Please include the full name of the account holder alongside with the Account ID or email address used to create an account with MyPerfectResume. By phone: Our Customer Support Team are standing by and ready to help you. Just pick the country-specific toll-free support number below and give us a call at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) By self-cancellation: From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Answer: Absolutely not! We apologize for any inconvenience this may have caused and we're deeply sorry to hear you experienced this with our company, under no circumstance do we like to hear this kind of news, we would like to take this opportunity to clarify some information regarding our products and services. You may cancel your monthly subscription at any time using any of the following options: E-mail us at: customerservice@myperfectresume.com Call us at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Answer: Cannot sign in but was charged?
Answer: DO NOT USE THIS COMPANY! I am a very organized person who worked for the state that I reside in as an investigator. I had an injury and had to make a change in my career. I am very careful about getting pulled into scams, however, I felt that this would be a good opportunity to build a resume and cover letter that was more updated than when my original resume that I wrote years ago. First of all, the templates are not free. After spending a long period of time writing the perfect resume, I only had the option of spending $2.99 to have access to the resume/cover letter. I felt that was a reasonable fee for the use of the template. As I stated, I am very organized and manage my finances very well. I made sure that I went into my account and cancelled by subscription after 5 days of use so that I would not be charged the $29.99 for the month. Today, I checked my checking account and sure enough the $29.99 had been deducted. I immediately called customer service and they stated that my cancellation had not gone through and they had no notification of my cancellation. They were willing to give me back only $14.00 of my $29.99 back and then went on trying to sell me more offers. I was extremely angry and then spoke with a supervisor. He also argued that I had not cancelled. I went through the same steps to cancel my account while the supervisor was on the phone with me. Low and behold the cancellation went through! Obviously, this company has set up the cancellation process to fail and you will be charged the $29.00 anyway. I definitely learned my lesson! I had to threaten to have my attorney to get involved due to this company stealing money from my account before they agreed to reimburse my full $29.00. They could not give me a refund confirmation number for the remaining reimbursement. I as a Social Worker who advocate for people could not conscientiously could not write a review to warn people of this scam.
Hi Evans,
We apologize that your cancelation with us has not been seamless. We are certainly available to take care of that for you and ask that you please be on the lookout for a private message from us shortly.