Overview
MyPerfectResume has a rating of 4.2 stars from 25,182 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
Created my 'free trail' to which I had to pay £3 to enable me to down load it.
Just noticed that they have then taken £25 pound from my account?... why?, if this is a free trial I never agreed to anything after the trail.
DISGUSTING
Just like some other reviews, I have to agree this website is a scam. Upon completing my resume with them I paid a fee of $2.95. I am not one who wants a "membership" with online services such as this one, and when I read the fine print, stating a monthly fee of $30 something dollars would be automatically withdrawn from my account, I immediately wanted nothing to do with it so I canceled. Unfortunately, money was taken out yesterday (nearly 3 months after I initially started the process. I had to go back in and cancel it. When I called customer service this morning, they said I only canceled it yesterday and there was nothing they could do. I clearly had not been active with my account, but he said there was nothing they could do. Avoid this website if you can.
Greetings Brittany W,
We are very sorry that you feel this way and have had this experience with our services Brittany. We are more than willing to assist you with your concerns. We have sent you a private message so we can assist you in a secure manner.
Regards,
My Perfect Resume
I could not get my cards to go through. It turns out it was a problem because it was an international transaction. This needs to be stated on the account somewhere so that steps can be made ahead of the transaction. I can try other cards, but I will have the same results. It is frustrating to have the wrong cue from your business. I had to call to get the information needed and then call my bank. Then everything went through smoothly.
Thank you, Barbara, for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that.
I needed a resume in a days notice. Product was simple to use, inexpensive and the customer service was outstanding! Found a job quickly and was able to seamlessly cancel my membership within just a few minutes. Everything should work this well. Thanks for the assistance.
Hi Jim A.,
Congratulations on your new job! Glad to be of assistance. We wish you all the best in your
New career!
Best regards,
Anna
MyPerfectResume
Customer service was great! I called in for help regarding my resume and was pleasantly surprised with how knowledgeable my rep Rosa O was about the whole process. She gave me a lot of great advise and helped me with many other things.
Hello Victor! Thanks for taking the time to review us. We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, just let us know. Thank you!
It doesn't allow for much customization and is actually difficult to use at times for what should be simple edits. And now I'm apparently being charged a second time for editing the resume I made last month when I thought this was a one time purchase. I will not be using this service in the future and will not be recommending it to anyone else.
Hi Jeremy,
We are sorry to learn that you encountered some issues and welcome the opportunity to change your mind about us! At your earliest convenience, please contact us and one of our agents will be happy to help!
https://www.myperfectresume.com/contact-us
I stumbled across this website and thought I would give it a try.
The website, (www.myperfectresume.com) had a 14 day trial package for $2.95.
It mentioned that users would be able to print off resumes, cover letters and other important
Documents as much as needed. I attempted to print my resume 10 minutes after I signed up but had no such luck. I called customer service and spoke with Mark, but again was not successful. I proceeded to tell Mark that I wanted to cancel my 14 day trial package. (This website said that users can cancel their membership anytime by calling customer service or by e-mail) Mark then proceeded to tell me that I would need to e-mail my perfect resume if I wanted to in fact cancel this membership.
This website is very misleading!
Hello! We are sorry for the inconvenience this may have caused you. At your earliest convenience, we invite you to contact our Customer Service Team through this link https://www.myperfectresume.com/contact-us, so that we may assist you and help clear out the situation with your account.
We look forward to hearing back from you soon!
Victor was a pleasure literally from the very beginning of the phone call to the end... he is super courteous and has the best manners... on top of keeping me as a customer and rectifying the situation!
Thank you for the shout-out Misha! We're glad to hear that Victor was able to help you rectify your problem and that you're still one of our loyal customers!:-)
I chose this site because it was listed as offering free resume assistance. Of course, once I got everything entered, I was informed that you have to join the site to print your resume. The price for a few days access was reasonable so I went ahead and enrolled, but I really struggled to get the template to format correctly. In the end, I got frustrated and just typed my resume with a similar format using Microsoft Word.
There are some good tips on this site but, for me, it simply wasn't worth it.
Hi Angela,
Thank you for your feedback and for sharing your experience with us.
Jose, Thank you so much for your expert help today teaching me how to edit my resume and cleaning it up by closing the gaps and correcting the page breaks. I had no idea it looked so raggedy, for I was unable to print it at the time I created it nor now for that matter, no ink. So your help was invaluable and I can't thank you enough.
I will definitely recommend your service to anyone that I know in need.
Sincerely, Matthew.
Hi Matthew,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Jose was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
As I said above the call center provides great service when you have a problem. He was polite and helpful and made a special accommodation for our situation. We didn't use the service and they gave us alomost all our money back after four moths of not realizing they were charging us.
Hi Eric,
Thank you for that great review. We are happy to know that our expert was able to resolve everything for you and that you were very pleased with our service. If you need anything in the future, just contact us, we’re here for you. Thanks!
Thought i'd try and refresh my old CV for £1.95, little did i know MYPERFECTCV would be taking £23.80 from my account every month. Fraudsters and i will be taking sererve action! How dare they scam people like this. Disgusting and degrading! Anthony Khan is my name, look out for me as I'm coming for all my stolen money and compensation.
Hi Anthony:
We are very sorry you had these inconvenience with our service and would like to remedy this situation. Thank you for taking the time to provide us some feedback, it changes the way we do things for you. To be able to assist you in a secure manner, we will send you a direct message.
Best Regards,
MyPerfectResume
The representative who helped me was named Tadeo Camacho. He went above and beyond to not only solve the issues I had discussed over the phone but also remained patient and diligent with me to even negotiating a subscription price that was even better than what I had been asking for. Tadeo's customer service should be a standard for all trainees because, by the end of the phone call, I was left more than satisfied with his services.
Hi Richard,
We truly appreciate you taking a moment to leave a thorough shout-out for Tadeo's customer service! We're happy to learn that you hold his customer service in such high regard and thank you for the 5 stars!
The resume builder was awesome, and I received a few compliments on my resume at my new job, too! The best part about this website is the customer service, though. Andrea Sanchez helped my through a complicated billing issue - it was my bank's fault, not the site's. Sanchez's support was immediate, and we resolved this issue quick without any stress or problems, and I even got a refund without asking for it. Awesome site! If I wasn't creating my own resumes now, I would still use this site. 10/10 Recommend.
Alexander,
Your feedback is awesome in every way! First, we would like to congratulate you on your new position! That's great that you received compliments on your resume! Thank you so much for detailing the top-notch customer service exchange you had with Andrea! We greatly appreciate you leaving a review and wish you all the best in your new position!
I feel you should make provision for using 3 names in the monogram. Also, there was nothing said about a cost involved to use your service -- I thought I had chosen a free template to work from. I will be canceling within the 14 days.
Hi Murphy,
Please know that our site is free to use and we offer customers the option of continuing with our premium services based on their satisfaction with the results! Nevertheless, we appreciate your feedback!
At first there was a little trouble getting into my account. That all changed when I was given the chance to talk with Maria. She got me in and helped me recover my resume that I thought I lost forever. Thank you Maria, you are a very kind and helpful employee..
Thank you, Lisa, for sharing your feedback and for giving us a great rating.
First, claiming that the service is free when I'm being charged a fee is false advertising. Second, the site saying something has been saved when it wasn't and not having an actual save button on every page to guarantee that changes are saved is ridiculous.
Our apologies for any confusion, Nicole.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
I have an issue with the fact that there was nothing telling me pricing at all untill ive spent over an hour building my resume, Your pricing and fee structure needs to be upfront, currently it is very shady in my opinion since i thought it was going to be free, if i was told upfront i would have still paid but i dont feel the greatest about your company and service after i have to pay or lose my work when i wasnt told this up front
We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips, James.
However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.
In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.
The process of creating a resume was great! Easy and virtually stress free. However... the website description as "FREE" resume creation is very misleading! If it is FREE then why did I have to provide a credit card to purchase? Should have indicated the fee was low priced rather than FREE!
We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips, Erin.
However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.
In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.
Needed assist with completing my resume and had some questions regarding the formatting. The representative was very knowledgeable and helpful with my inquiry. This company should hire more representatives such as this individual. Stellar Customer Service.
Hi Tiffani, thank you for taking the time to review our services. We are happy to know that our Customer Care Expert was able to resolve everything for you and address all of your concerns. If you need anything else, just contact us, we are here for you. Thanks!
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
- Visit Website
- Guaynabo, Puerto Rico
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry that you feel that way. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your CV and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $2.95 USD and we indicate up front that it will auto renew after the 14 days and that it can be canceled at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email us at customerservice@myperfectresume.com with any concerns you may have regarding your account. We also send you a private message so we can assist you directly. Looking forward to helping you achieve a timely resolution.
Best regards,
My Perfect Resume.