Overview
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
My Perfect resume was a life saver. The entire process was quick and painless!
I called a number I had found on their site. David picked up the phone and asked if I could obtain a copy of the resume? I had already built the resume from their site about 5 months ago, the downloaded copy was in "pdf" and "word" just in case. When I opened the file in word program letters did not appear to have to proper format as the original one did. I told him, That I tried it on my mac and same issue but worse. I had asked my mother if could use her new mac and pc to see if it would open up properly in word and pdf format. I went and got new office word program to see if it would work and did nothing same issue, I this explained to David. First thing David to do is try to get me to buy another subscription, after explaining to him I felt like a got duped with a time bomb that alter its function or format or algorithmic program. After some time going back and forth he tried to reach his manager. He told me its ok with his manager to give me a pdf format but after I subscribe the entire time trying to get me to buy after he said it was for free. I told him I would be putting up a review and multiple platforms and said to wait that he would talk to the manager again and see if he could give me a one time college discount which was 2.99 I told him, if i have an original that isn't working when I downloaded a perfectly good copy that should work perfectly fine their is absolutely no reason why I should pay penny. He said he would send me a copy through my email to hold on at that time. I was at 22 minute line mark which shouldve only been like 5 minute.
I NEVER GOT THE COPY HE SAID HE WOULD GET ME. AND LIED ABOUT COPY. THIS COMPANY HAS NO INTEGRITY
Hi Jovani,
We regret to hear that you have had an unfavorable experience with us and are certainly ready to resolve the situation. At your earliest convenience, please provide us with your Account ID or the email address associated with the account so that we can get the resume over to you. Thank you.
I even had to make a call any only waited a very short amount of time, and spoke with a professional person who I could clearly understand, HEAY!
Way to make our day, reviews like yours keep us going, Wendy. Our Customer Service Agents are always here for you, so if there’s anything else we can assist you with, just get in touch.
I wish i read the reviews here before i buy anything from this website! Do NOT USE THIS WEBSITE TO BUILT YOUR RESUME, After i paid for the finalized resume, i thought they will not charge me again, and i got no notification about the monthly subscription, after 3 month, they started to charge me 24$, and i called them, took them 15 mins to answer the phone, and after they answer the phone they keep giving you different offers, I literally had to yelled and beg them to cancel the subscription. If they are an honest company they would not use such low strategy to keep their customers. If they are honest company, they would let you cancel the subscription ONLINE AT ANY TIME! Clearly they are bunch thief trying to get your hard earned money.
(to respond the comment from below, first, I didn't receive any notification email, and you said you guys send it, but i see nothing, and most the negative review here share the same point. When i had the account, there was absolutely no way to cancel it online, I m not lying i look at the page for 30 mins trying to find a way to cancel it online. Email and live chat doesn't even work, takes forever for me to talk to a online representative, when i called customer service took 15 mins to answer the call, and all i ask is to cancel the subscription, yet your representative have to make this difficult.
"Hi, how can i help you."
" I want to cancel the subscription"
"why do you want to cancel it?"
"because i don't need it anymore..."
"okay, i understand, let me speak with our supervisor, and i will get back to you shortly..."
AFTER A FEW MINUTES...
" oh we want to offer you bla bla bla..., "
"i don't want it, i just want to cancel my account "
"oh, let me speak to our supervisor again and get back to you " "..." a few moment later
" Again our supervisor want to offer you- "
"CAN I CANCEL MY SUBSCRIPTION, I DON'T WANT ANY OF YOUR OFFER "
It took 30 mins to cancel the account, I didn't even bother to ask you guys for refund, because i don't have the patience for that. Let it be a lesson for all of you.)
Hi Sha.
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account: Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings.
If you have any additional concerns regarding your account, please feel free to contact us at Social@MyPerfectResume.com so we can provide with further assistance.
Thank you!
I LOVED THE THOROUGHNESS OF THE SERVICE. VERY ACCURATE, CLEAN, NEAT, LOTS OF OPTIONS FOR WHATEVER SOMEONE IS LOOKING FOR, AND SIMPLE TO USE!
Hi Debbie W.,
We are glad that you love our service and found the site easy to use. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
Website give You A Great overview Of Your Resume At completing the format, You are redirected to Pay [$2500]. To Just obtain A Copy
Thank you for sharing your feedback and for giving us a great rating.
Yall are great. Just expensive. Yall should consider a 1 time payment plan also for customers
Thank you for sharing your feedback and rating us five stars!
I thought this would be a free template but not happy to be charge for misadvertisement.
Hi Lubel,
We apologize if there was any confusion. The basic text version of any resume created can be downloaded free of charge. Both our site and our templates are free to use, however, our premium services do incur a cost.
Loved the preset bullit points, formatting options and color choices! Quick and very easy to use!
Thank you, Jeff, for all the love and support!
Super Fast, very very helpful. Ive never done a resue before and it came out fantastic
Hi Amanda,
We're thrilled to hear that we were able to help you with your first resume! Thank you for the awesome feedback!
It was a abit confusing because it would convert my original resume into the incorrect format.
Thank you for taking the time to let us know your feedback, Jay. We’re always happy to hear it!
We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving
Its nice and simplee, but you dont know you need to pay till after you're done
Our website offers a basic access account completely free which allows you to download a plain text version, Hannah.
However, upon finishing the document, we also give the option of continuing with our premium features if you are satisfied with the end result. This gives you the ability to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account.
In addition, we do offer a 100% money-back guarantee for our trial fee if you are not completely satisfied!
I thought I was applying for a job at Randalls but this is not going anywhere.
Thank you Amanda, we’re always open to suggestions on ways we can improve and thank you for providing us with your feedback.
So easy to do! Loved all of the suggestions for input on the resume based on my profession!
Kate
Thank you for sharing your feedback and rating us five stars!
Thank you this is so easy to use and very helpful to land the job I need and want!
Thank you, for sharing your feedback and for giving us a great rating.
I know you can do bullets but I wanted to make a subsection under a main bullet. Cannot indent.
Thank you, we truly appreciate the four-stars, happy customers make our days brighter.
I was going to give this a 5 but I haven't got the job yet. The program is wonderful!
We truly appreciate the 4-stars, happy customers make our days brighter.
I keep having to pay to revise my own resume. Once I buy the template, that should be enough!
Thank you, Berenice, we’ve taken note of your feedback and it’s much appreciated, as we’re constantly looking for ways to provide the best experience for our customers, and comments like yours help us do just that.
It was first time making a resume after 20 years in my career. It was easy and so helpful!
Thank you for sharing your feedback and rating us five stars!
Very easy to use but I did not know you had to pay for resume until I was finished.
Thank you, we truly appreciate the four-stars,
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback and rating us five stars!