On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy to use, I did wish there was a one time payment option. I would have paid $10 -$20 at the end just to not have to call and cancel later.
Thank you, Geoff for sharing your feedback and rating us with five-stars!
This was advertised as a free resume template. It's very disappointing after working on the resume for quite some time to find that I have to pay for it to use it. You should be more up front with people. The charge is low enough that you shouldn't have to trick people into using your service.
To clarify, we are in fact free, Melissa.
For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period, this gives you the ability to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
This was advertised as a free resume template. It's very disappointing after working on the resume for quite some time to find that I have to pay for it to use it. You should be more up front with people. The charge is low enough that you shouldn't have to trick people into using your service.
LOVE how I just gave key info and the wording was made from it so I didn't have to do all that typing!
Thanks, Lori, for all the love and support!
Quick and easy, formatted for you and great to take the stress off your shoulders
Thank you, Jason for sharing your feedback and rating us with five-stars!
I loved your site and the suggestions you provided, as well as the options.
Thank you, Joanie for sharing your feedback and rating us with five-stars!
Pretty good layout but did not no of a charge until going to print document
Thank you, John, for your feedback!
I appreciate lots of the information that was already there to use and it also allowed me to enter in my own information. This was a great tool and easy to use.
Thank you, James, for sharing your feedback and rating us with five-stars!
Please don't say its a free resume builder when i still have to pay for it. This was awful.
To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a Full Access account for a small fee that offers a 14-day trial period, this gives you the ability to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
I'm very pleased with the final look of the cv. Looks very professional, neat and organized but please don't advertise as FREE when it is not. Remember allot of people using services like this are actually broke and unemployed.
Thank you, Rodrique, for sharing your feedback and rating us with five-stars!
I'm very pleased with the final look of the cv. Looks very professional, neat and organized but please don't advertise as FREE when it is not. Remember allot of people using services like this are actually broke and unemployed.
The templates get me started. I can usually add synonyms and spice up the pretext with some flavor. But the templates really help get me started.
Thank you, Barbara, for sharing your feedback and rating us with five-stars!
Easy and fast to make your resume. I would recommend this to anyone needing an easy way to make their resume.
Thank you, Alfredo, for sharing your feedback and rating us with five-stars!
I was very impressed on how easy this is to use and make wonderful templates. Recommend to anyone wanting to revise their CV/Resume. Thank you.
Thank you, Michelle, for sharing your feedback and rating us with five-stars!
I was very impressed on how easy this is to use and make wonderful templates. Recommend to anyone wanting to revise their CV/Resume. Thank you.
I don't like my color scheme though... is it too late to change it?
Thank you for letting us know about this, Angelia, and our apologies for the negative experience, we take our users' feedback very seriously, please know that we hear you and we’re here to help, look for a private message shortly.
Very very good should add a section for certificates
Thank you, Jessica, we're always open to new suggestions for improvement!
Easy to use program. Slight difficulties checking out but customer support through online chat was very good.
Thank you, Timothy, we’re happy to hear that it was as easy as 1, 2, 3!
The resume format was quite easy to follow and complete. My Perfect Resume has a very good understanding of the various industries and what potential employers are looking for. FYI As a matter of principal I very seldom give a 5 star rating to any survey because I always believe there is always room for improvement and that applies to me also!
We appreciate you taking a moment to share your satisfaction with us, Kathleen!
The process for me has been very helpful user friendly. I definitely recommend using this site.
Thank you, Yvette, we appreciate you detailing your satisfaction with our builder.
The process for me has been very helpful user friendly. I definitely recommend using this site.
It was very well navigated and good resume making.
Thank you, Panhia for sharing your satisfaction with us!
You charged me for another month so i decided to make another resume but then you wouldn't let me download it so i had to purchase your service again even though you already charged me for this month
Thank you for taking the time to share your experience, Mariah. We’re ready to help make this better for you, shortly you will receive a private message from us so we can evaluate your account and give you more details on this matter.
Answer: UNAUTHORIZED PAYMENTS TAKEN. $24.95 a month, EVERY month. Check your credit card companys protection plan and report them. You may not be liable for unauthorized charges and services not rendered. Also report misleading and false promises such as them telling you the charges will stop. REPORT THEM TO YOUR STATE ATTORNEYS OFFICE! For newbies to the site... they will be so sweet and kind and tell you they will cancel. They will not. TAKE ACTION! The positive reviews are not from real customers.
Answer: We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. Most of clients use the service for months since this service allow clients to build as many resumes as they want with the ability to customize those accordingly to the specific job criteria that they are requesting. For example our builder give you hits in how to create a perfect resume for Marketing Jobs and give you specific keywords for that department as well as many other departments that you can choose for yourself and additional to that you can built the cover letter and even search jobs through our page. This is just an example of the many use of our services. We have a toll free number in the page that client can contact us for more information about how they can use the service to be successful when it comes to job searches.
Answer: You can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to customerservice@livecareer.com. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription. You can also call us if we can be of any further assist to you.
Answer: Hi Susan, I will be more than glad to assist you. You may cancel your subscription using any of the following options: * By calling Customer Service 1-855-213-0348 from Monday - Friday 8 AM to 8 PM CST Saturday 8 AM to 5 PM CST Sunday 10 AM to 6PM CST * By clicking chat button on our website * From your account- go to settings>subscription>cancel (on the top right of your home page when you login) If you want to continue the process with me, I will need the email address used to create your account with us or the account ID.
Answer: Thank you for getting in touch and we're sorry about the delayed response, Marc! You may cancel your monthly subscription at any time using any of the following options: By e-mail: customerservice@myperfectresume.com Please include the full name of the account holder alongside with the Account ID or email address used to create an account with MyPerfectResume. By phone: Our Customer Support Team are standing by and ready to help you. Just pick the country-specific toll-free support number below and give us a call at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) By self-cancellation: From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Answer: Absolutely not! We apologize for any inconvenience this may have caused and we're deeply sorry to hear you experienced this with our company, under no circumstance do we like to hear this kind of news, we would like to take this opportunity to clarify some information regarding our products and services. You may cancel your monthly subscription at any time using any of the following options: E-mail us at: customerservice@myperfectresume.com Call us at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Answer: Cannot sign in but was charged?
Answer: DO NOT USE THIS COMPANY! I am a very organized person who worked for the state that I reside in as an investigator. I had an injury and had to make a change in my career. I am very careful about getting pulled into scams, however, I felt that this would be a good opportunity to build a resume and cover letter that was more updated than when my original resume that I wrote years ago. First of all, the templates are not free. After spending a long period of time writing the perfect resume, I only had the option of spending $2.99 to have access to the resume/cover letter. I felt that was a reasonable fee for the use of the template. As I stated, I am very organized and manage my finances very well. I made sure that I went into my account and cancelled by subscription after 5 days of use so that I would not be charged the $29.99 for the month. Today, I checked my checking account and sure enough the $29.99 had been deducted. I immediately called customer service and they stated that my cancellation had not gone through and they had no notification of my cancellation. They were willing to give me back only $14.00 of my $29.99 back and then went on trying to sell me more offers. I was extremely angry and then spoke with a supervisor. He also argued that I had not cancelled. I went through the same steps to cancel my account while the supervisor was on the phone with me. Low and behold the cancellation went through! Obviously, this company has set up the cancellation process to fail and you will be charged the $29.00 anyway. I definitely learned my lesson! I had to threaten to have my attorney to get involved due to this company stealing money from my account before they agreed to reimburse my full $29.00. They could not give me a refund confirmation number for the remaining reimbursement. I as a Social Worker who advocate for people could not conscientiously could not write a review to warn people of this scam.
Thank you, Anthony, for sharing your feedback and rating us with five-stars!