MyJewelryBox

Bought a ring last month. It's pretty but has a defect; one of the prong holding a diamond in place is bend. The diamond is loose. For some reason, I cannot reach the company to resolve this issue. Their phone number is not in service, emails are not answered and web site "under construction". This company has questionable work ethics and I seriously doubt their legitimacy. Just lost 500$ to have a ring sit in "my jewelry box". Very disappointed.

If I could give this company no stars, I would. My boyfriend bought me a $250 ring from this site for me. Not three months later, all the stones fell out. I contacted customer service over 7 times asking about a refund/exchange. They asked me for the order number. I gave it to them right away and never heard back. I tried contacting them over and over and never heard back. DO NOT WASTE YOUR MONEY. Jewelry is poor and they do not stand behind any of their guarantees.

I've written Customer Service Twice... no response and its been several days. I ordered and received Diamond Solitaire earrings for my wife's birthday. I tossed the empty box with the receipt when I was wrapping Christmas presents. The diamonds are terrible and were appraised at less than one half of what Jewelry Box said they were valued. Jewelry Box said they were valued at over $800... local Jewelers say $400 or less. I have my AMEX receipt and may try some pressure from them. Never will I ever order diamonds again on-line. JHN

I ordered a necklace for my wife for Christmas, on Dec. 2, I would be happy to just get a tracking number. I have called last week and talk to customer service every day, and everyday they said tomorrow. Here it is Dec. 24, and NO tracking number yet. You guys really suck, you guys send me e-mail ads for my jewelry box, but cant send me a email heads up? With the Power of Facebook, people will know. Thanks Jewlery Box for nothing!

I purchased a 1.5 ctw princess cut wedding set for my fiancee on march 13th of this year. It was listed as in stock and to be delivered within 5 days. 1800$ was charged to my credit card that day. After about a week i became concerned and called the 1 800 number. I spoke with a female customer rep that informed me that the ring was back ordered and it would take 2 weeks from the time i ordered it to be delivered. After 3 weeks i called again. I spoke to "lee" and was told that he would look into it and call me right back. He never did. 4 days later i spoke with lee again. This time he informs me the manufacturer will ship it out at the end of the week and then they will over-nite it out. This will be over a month to deliver a ring that was listed as in stock. Needless to say its the last time ill ever patronize this company

I ordered a 3 carat diamond engagement ring $2500. I sent emails, called ( customer service is always closed so you have to leave a voicemail) and no one ever returned my call or emails. Simply, I just needed to update my shipping address from a PO box to physical address for their shipping rules. Next thing, I get an notice that my order was cancelled and apparently my cc has been issued refund. No reason for cancellation. No contact whatsoever. This is absolutely the most awful terrible customer service in the world! For those of you that had a good experience, good for you. To all others, Do NOT BUY from this racket. To state this is poor customer experience is an understatement. Thank you myjewlerybox for ruining our engagement. You guys need to get some business ethics and a real customer service department.

"The website says '' Canadian order: 6 to 10 days '' and they also said '' Order before December 18th and receive your item for Christmas ''.

I ordered on December 11th, my order only got approved on December 17th ( 6 days?! Seriously?) and on December 22th it's still haven't been shipped, this is f*cking ridiculous, I even spoke to someone from their customer service on December 17th and he was telling me everything would be fine, it was normal, etc. I'm never buying there again, my worst online buying experience ever, now I have to find something else for my Christmas gift."

I ordered a ring for Valentine's Day. Order was placed on 2/7 and website says order by 2/10 for guaranteed delivery with standard shipping. On 2/12 I finally get an email that says the order was packed on 2/8 and shipped on 2/12. I called to find out what the problem was and they told me that they upgraded the shipping so I'll have it, but that I should be calling to THANK THEM! I asked for a supervisor and was told he was the supervisor. He then threatened to cancel my order and recall the package. I called back and spoke to a woman who said she also was a supervisor, she was not quite as rude as the guy, but the is NO WAY i will EVER give this company any more business!

I have had 2 really good experiences with this site. Once for a mother's day gift and once a Valentine's Day gift for my girlfriend. In both cases, being "a guy", a had no clue what to choose or what my mom or GF would like. While the site is really pretty and very easy to navigate, before spending $200, I wanted to make sure. So I called the customer service number, and I literally spent 30 minutes or so on each occasion with someone who really knew their stuff. She asked me about age, size, taste, style, etc before my final selection. Once that was done, shipping was next day, packaging was really nice, and I had 2 VERY satisfied people in my life (who had no idea how much the items cost; they look more expensive than they cost!).

Bought a ring from them, later the top diamond cracked twice, sent it in, and after a month of not hearing anything, I email... here it's still just sitting in their warehouse. Two weeks later they ship it to canada to be fixed, then they tell me two more weeks. I call two weeks later, again... 2-3 more weeks. Finally after 2 months of them having it in their hand... I get an email saying I'm getting the ring back and it's all fixed. Ten days later... nothing! I email them for the 5th time (and multiple calls too) and ask what is going on... again... they tell me it's sitting in their warehouse and they don't know why they haven't shipped it yet but said they told them they have to ship it today... I'm not holding my breath. I have never been treated like this before from any company! They are terrible! 2 1/2 months later... still no ring back. A little embarrassing when people hear you're engaged and they ask to see your fiance's ring... and it's not on her hand!

Bought a ring from this company. Was very pleased. 2 months later a diamond fell out. I just dismissed it and blamed it on my GF being reckless. 2 months later another diamond. Again i blamed it on my GF. Sent it back to the company to repair. 2 MONTHS went by without a call email nothing. After the 3 month called the company and spoke to a supervisor who told me that the style of ring i order is no longer carried and they couldnt tell me how long it would take to repair. I ordered them to send me my ring back with a tracking number. Have not received a tracking number. I definitely feel a suit en route. What poor customer service!

Bought a three stone diamond ring last year. Took quite a while to get the purchase approved, resize the ring, and ship. Ring quality appeared to me to be OK for everyday wear. I was wrong - fast forward one year - one of the stones came loose and fell out, never to be seen again. Two jewelers told me the same thing - the stones were mounted poorly, and one fell out because a prong broke. The ring needs major repairs to strengthen the setting, not to mention replace the lost diamond. Nice job guys. No more internet jewelry for me - and especially from this site.

My son ordered a necklace on Dec. 8,2014 for $42. XX, latter found out the company charged his account 3 times. I have made 4 calls on his behalf (hes 16 years old) to get his money returned and yet again they tell me we just put it back it his account this morning. I called 10 days ago, THEY SAID IT WULD TAKE UP TO 3 DAYS TO POST, WE WILL NEVER DO BUSINESS WITH THEM AGAIN. POOR COMUNICATIONS, NEVER OFFERED ANYTHING TO REGAIN THERE GOOD STANDING