MyHeritageReviews 6,486

After a very strong email sent yesterday I received a speedy reply saying Myheritage account was ready to view.
This letter then came straight after.
Dear Dawn,

Thank you for your reply and I apologize for the delayed response.
There was a technical issue with your family tree and we had to get the development team involved in order to locate your family site.
I'm happy to let you know that we were able to locate a backup of the Audoire Family Tree and we've uploaded it to your account. Please note however that we weren't able to restore any photos.
Due to the inconvenience, I've processed a refund for your subscription and gave you a free Complete subscription for 2 years for the value of GBP 340. You will be able to use all the features until April 2nd, 2020.
Please accept my sincere apologies for the inconvenience.
Should you have any further questions, please don't hesitate to ask.
Eden

As you will see all my photo's going back to 2009 have been lost which to me is unacceptable and refund of money plus a further two year free subscription will not bring these back. Some of these members have now passed away.
I am most upset to think with a press of a key the Audoire site had been deleted with no reason given and for the second time since Nov 2017. I feel I can not rely on Myheritage any longer but have accepted their terms for the other members and will let them all decide if they want to continue. I do not want to go through all the stress again. For this to have happened twice within 12 months and loss of all family photo's plus lack of communications I shall not be recommending to others.
Dawn Auddoire-Jones

It was definitely worth the experience. Having my DNA tested revealed ethnicities that I never knew I had. Part of my dads side family always took pride in being Italian, little to find out our direct ancestors just lived in Italy- they were actually Greek! As well as I had no idea my mothers side had Finnish and Nigerian! And now that my family members have started their testing we are linking our family origins. Its been a wonderfully eye opening experience and has encouraged me to dig deeper into my family history.

I was pleased to see my overall results. However, with every tease of 'new results' or even in order to see my original ones, I can get no access. I am not able to get link to change password (won't accept original one) to function. Cannot get humans on phone. Have tried repeatedly over several weeks. If a human would simply contact me, perhaps we could clear this up. As it stands, however, after initial enthusiasm, I am very, very disappointed.

I originally called a while back to ask a few questions about the subscription services... namely the ultimate subscription with everything. I've used other family tree sites & not had the best luck. I was concerned about spending the money on a subscription to My Heritage & the gentleman on the other end immediately offered a free month ultimate for me to see if I liked it or not. I agreed to try it & I have not been disappointed! So far so good! I'm enrolling in the ultimate subscription today!

Recently, I received the information from my DNA test. I was having difficulty downloading the raw data file so contacted the MyHeritage support team via email. Charlotte sent me a comprehensive solution to my technical problem. I found her instructions easy to follow. Coincidentally, I had a similar problem downloading my family tree as a GEDcom file which is with another genealogy company. I applied the same principles with success. I can only say that Safari is not the best browser for supporting genealogy software. Many thanks to Charlotte for her quick and detailed response.

Had an issue with my new complete membership being assigned to my wife (dec'd) instead of me. I was very confused because of the two memberships. The CS rep talked me through the entire process, unhurriedly, with complete success, even down to the assignment of both our DNA kits, having both trees accessible, with linked DNA. And, no increase in the price, which I had actually expected. A happy customer.

First time I have used a DNA test and only did so to verify my family lineage. My father was an orphan at 7 years old so I was interested in my Irish heritage. My mother, who is 100% German, provided my brother and I with a complete family history dating back to the 1600s but we didnt know about my fathers side. The test came back indicating that I was 56% Irish, Scottish or Welsh but there was only 1.6% German in my test results. I am afraid I wasted my money.

Sent my kit in at the end of Jan but never received any emails etc which should have rung alarm bells but have been too busy to chase, eventually chased yesterday, 7 weeks later, and its turned out that i missed a character off of my email address, my fault and the customer support person AlonL I spoke to was great, very helpful and got it all sorted. However the next day I received an email telling me that my 1st sample cannot be read, maybe incorrectly done? Done exactly the same as the 2nd sample which they are now using at "no extra cost"! I shoud think not. They have now told me it will take another 3 to 4 weeks! So about 9 to 10 weeks in all. Hope its worth it..

This is mostly about the service MyHeritage offers and not the validity of their analysis. I was getting a second opinion having done an Ancestry.com analysis. Firstly the length of time it took for me to receive their kit was over the limit they claimed it would take (i6 days!). When I checked the tracking I discovered their were delays from their side from the very start. For example it took 3 days simply to get to NY airport and then it sat there for 4 days for no reason. After I sent my completed kit back I waited about 2 weeks with no sign of it being received at the lab. I received no reply to my email querying this. A week later when I rang I was told there was a backlog at the lab but when I asked about why that would prevent a simple log-in of receipt I was given very vague answers. Another weej or so and still nothing I rang and this time spoke to someone in Israel who told me to ring again if I hadn't received notification after 1 month! Some assurance that was. Eventually after almost a month I received notification that my kit had arrived and was being processed. From that point I waited for the results which came 2 months after I registered for the kit. I then sent an email requesting some clarification of the results. Ten days later after still receiving no response other than an acknowledgement I rang again. After a 22-minute wait when I was told I was next in the queue I got to speak to Desmond in Ireland. Desmond was patient and knew what he was talking about and clarified my understanding of the results. Desmond in fact saved the day for MyHeritage. The results were in general accord with my results from Ancestry.com once Desmond has explained some of the details. My bet is that MyHeritage is simply not employing enough people to do the job they promise and which we pay for and without the sterling work of those who do do the work the management and owners might find themselves out of a business (and the prodits they are surely making from it.)