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MyCleanPCReviews 492

4.0

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MyCleanPC Reviews Summary

The company's reputation is characterized by a mix of positive and negative feedback. Customers appreciate the effectiveness of the software in resolving computer issues and commend the availability of human support, which some view as a significant advantage. However, numerous complaints highlight unethical billing practices, including unauthorized charges and difficulties in canceling subscriptions. Many customers express frustration with upselling tactics during support calls and inadequate refund policies. Overall, while the service can provide value, the company's customer service approach appears to require significant improvement to address billing transparency and enhance customer trust.

This summary is generated by AI, based on text from customer reviews

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New York
1 review
1 helpful vote
Follow Angelo C.
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Bought into program for my personal PC. 2 days later I couldn't open any internet connections. Called tech help. They got in and said that I had a MALWARE virus.
I didn't have it 2 days ago. They want $250.00 to fix it. I think they put it there.
I had a local guy come in a reload my system for $100.00. Works great now.
Stay away from maxmyspeed.

Date of experience: April 4, 2011
Illinois
1 review
3 helpful votes
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I love how the paid actors state how their computers are 100% more secure and twice as fast now. If they were ignorant enough to buy this product then how in the hell would they know if it was 100% more secure or twice as fast as it was before buying MaxMySpeed?

This product is just like how an unethical mechanic would make money off of unsuspecting or ignorant car owner. They find problems that really aren't problems and drum up the total risks found. Just because your windshield wiper is a few days old doesn't mean you need to replace it! Just because your car has a few waterspots on it and some road dust doesn't mean it needs a claybar treatment, hand washed, and hand waxed for $250.00. Following me?

I have a degree in computer science from Millersville University (in Lancaster, PA) and have been in the web development and software design industry for 6 years. I have been repairing and upgrading computers for 11 years. I made a living off of fixing windows 98 and windows XP systems while going to college. I know what I'm talking about.

This is a waste of money! Take some time to look into AVG. It is free and easy to install and configure. If you can't do it, just ask any teenager with a smartphone to help you. Kids today are brilliant with computers and they all could use an extra $20 tip for helping you out! Or, email your local university's computer science or technology department. They often post the emails to the students and love assisting their communities for FREE! Good luck!

Shawn Englerth
www.tidalpages.com
www.tidalcoders.com

Date of experience: March 26, 2011
Georgia
2 reviews
2 helpful votes
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They lead you to beieve they will clean your computer for free. They load their program on your computer, put icons on your desktop, scan your computer, then give you a bill to pay to fix anything. Waste of time.

Date of experience: March 17, 2011
Virginia
1 review
10 helpful votes
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Decided to check out mycleanpc.com after viewing a TV ad. The site advertised the service at $49, so I decided to pass. As I was closing the window, the site offered me a special of $20, which I accepted. A software utility was downloaded to my PC and I received a message that I had to call an 800 number to have the software activated.

The 800 number turned out to be a "support technician" who remoted into my PC, ran a CyberDefencer scorecard program, then proceeded to tell me that my computer was in desperate need of cleaning and tuning up by a professional technician and assured me that the only reasonable course of action would be to purchase their $389.97/2 yr service contract for remote support.

I decided to pass, refused to activate their registry cleaner software, then spent the next hour on the phone trying to cancel my subscription. While cancelling, the customer service rep tried several times to refuse to cancel me, stating that it was "too soon" and imploring me to just try the software for another week.

Finally convincer her to cancel me and got a confirmation #... no clue if she actually did cancel my purchase.

Stay away from these guys.

Date of experience: March 7, 2011
Pennsylvania
1 review
1 helpful vote
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I have noticed there commercials a few times and since my computer has been acting up I finally called. Next thing I knew, remotely they had repaired my PC and it now runs awesome!
I found it surprising effective and well worth the money!

Date of experience: March 1, 2011
Florida
1 review
2 helpful votes
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A friend recommended this site for my computer issues so I gave it a try and was rewarded. My computer was so slow I thought it was trash. However maxmyspeed remote techie was able to access my computer and remove all it's viruses. Now it's running like new and I'm thrilled.
A slow computer is ridiculously inefficient and now mine is speedy and not draining my time.
If your PC is slow I highly recommend this company!

Date of experience: February 22, 2011
Illinois
2 reviews
4 helpful votes
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I bought this software to get my start-up and registry back to the way it was supposed to be (fell for the commercial). After using, it has me call an 800 number where a tech tried to tell me that a tech should be paid to look at my pc at least every 3 months to keep it running properly, a service they would gladly take my money for. Then, after they could not straighten anything out, they quickly got off the phone and as soon as my auto windows update downloaded nothing on my computer would work. After they called back to find out about satisfaction, they said that they must have 'released a pent up virus' that is now infecting my computer, which they would be glad to fix, for a fee... 'PENT UP?' Wow. Stay as far away from this product as you can. They put a starter program on your pc and try to reel you into paying them a yearly fee for looking at you computer every 3 months and tell you what a great deal it is or try to sell you more and more and more programs to fix the problems they just created.

Date of experience: February 16, 2011
Washington
1 review
4 helpful votes
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I'm a certified computer technician. Stay away from this crap. It is all marketing. If your computer is badly infected you will NOT even be able to load a CD into the tray, or USB as the spyware may have disabled autorun, taskbar, and other permissions to the user. You are better off, using another computer and search for the spyware's name and see if there are solutions to remove it. DO NOT fall for the claims that this product will get your computer super fast. These guys talking are paid actors.

Date of experience: February 12, 2011
Louisiana
1 review
4 helpful votes
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Placed my order-instructed to call #, turns out to be a chance for them to sell
Me a package for $300.00-what a ripoff-no speed diff in my comp

Date of experience: February 9, 2011
Kentucky
1 review
4 helpful votes
Follow Ginny s.
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My computer was running very slow. Went to website for advertised "Free Diagnosis". So I followed directions for "free download". Instructions of software to run a scan for errors showed something like 800 errors. So I'm directed to activate the software which costs me $ 54.67 in order to correct errors then I was connected with a tech which kept telling me how bad my errors were and he didn't know if they could fix them or not but he would put me on hold and talk to another tech. Of course he came back to advise me they could fix it but the price would be 299.99. I became very suspicious by now and declined. So now after taking over my computer for 15 minutes or so I don't know all they did to it but I'm going to have to take it to a real tech & get it fixed. I'm also going to dispute the $54.67 with my credit card company. My recommendation is to stay from this site!

Date of experience: January 31, 2011
Florida
1 review
6 helpful votes
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I have never been so mad at any product or service in my life. I saw the ads on TV just like everyone else and did just what it said. I THOUGHT my computer was slow BEFORE I downloaded this program. It caused a blue screen. I paid for it, downloaded it, ran it and then restarted my laptop and then it went straight to the blue screen they CLAIM it can fix. I tried everything, I couldn't even get into safe mode, so I had to take it to a repair shopt get it fixed.

Luckily I found a company called Discount Computer Repair. They fixed it, made it twice as fast as it had been, and charged me a lot less than MyCleanPC did to mess it up. Don't use this product find a reputible repair company and don't get scammed.

Date of experience: January 25, 2011
Texas
1 review
4 helpful votes
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The people behind MyCleanPC.com is a company called CyberDefender. I've used CyberDefender before and all it did was cost me money and introduce more malware than I could get rid of on my own. They even gave me a virus, that they assured they could get rid of for a fee. Stay far away from this software.

Date of experience: January 18, 2011
California
1 review
2 helpful votes
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I bought the Max My Speed software for $20 dollars and what a nightmare ripoff! After having to have a "technician" install it he informed me that I would have to spend another $199 dollars to fix the problems I have. After informing the online rep that I didn't want to pay that he immediatley hung up on me! I then closed the software only to have my computer restart ITSELF in safe mode and now my media files say they won't play because they are corrupted or missing, there is no sound, my desktop is black, my internet protected mode is off, and they put me on hold or disregard my phone calls to have them fix it. Gosh I sure should have checked this site beforehand.DO NOT PUT THIS ON YOUR COMPUTER! IT WILL GIVE YOU MORE PROBLEMS THAN YOU HAD! Before all I had was slow page loading and slow email, none of these other major problems. I believe their rationalle is to mess up your computer and then hope you will pay to have them fix the problems they created. What a ripoff! I am so upset and being a novice I do not know what to do.

Date of experience: January 5, 2011
Maryland
1 review
2 helpful votes
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This web site is truly a scam, you pay for the clean up; however, after yo pay you get a message to call a phone number to activate at that time you get a person that takes control of your computer, who knows less about cleaning a computer than I do and I know very little, after thirty minutes or so they tell you that your computer has more problems than they can fix; therefore, you will need a level three tech, and a level three tech will cost $599.00 after i explained that I certainly would not pay that kind of money to clean a six year old computer that cost $500.00 then. She finally found a clean up for only $399.00 then one for $299.00 after I refused all of the above she said that there was not anything that she could do. I recommend that everyone stay clear of this web site. Dale Brown

Date of experience: December 20, 2010
Michigan
1 review
0 helpful votes
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Beware of this company
November 25, 2010

Beware of this company. I did purchase the software for 19.99, then had to call to activate it which seemed very odd. When I called I got a tech on the line who remoted into my PC. The blantant lies were hard to believe. The tech indicated I had a very nasty virus that had disabled my Norton AntiVirus program (totally not true).
While he was remoted in, he kept pulling up reports that were obviously pdf files, and insisting that I was infected with a identify theft program. He then had to consult with a Tier 2 technician saying they were afraid to work on my computer since the virus could harm their computers. After the consultation they decided they could remove the virus for 299.99. I declined. I then contacted both Norton and HP who both assured me I had no such virus. I was relatively sure I didn't have one but wanted to double check. The deceptive practices were beyond belief. On a good note, the program did find 417 registery errors and I used the program to remove them, which resulted in increased speed to my PC.

Date of experience: November 25, 2010
Canada
1 review
1 helpful vote
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A complete piece of junk. Thank god I am only out 19.99... didn't fall for all the other pre-checked options.

Date of experience: November 24, 2010
Washington
1 review
2 helpful votes
Follow Kim L.
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I downloaded "free" software Max my Speed website to check for errors, then was directed to go online and purchase software for $54.95 (not a bad price). Software wouldn't work until I called to "activate" it and had to speak with a representative that informs me that I have a virus and 1123 errors. She further informs me that only a special tech can repair and that after he was done I would have a "brand new" computer again. The next day after the tech was supposed to be finished, I had all the same errors, viruses and computer didn't run any faster and I had just put out $389.00 for all that. I sent numerous emails for someone to answer all my questions and didn't get any response. The next day I called and canceled my subscription but only got $200.00 refund... huge rip off. I then went to CNET and downloaded a program that only costs me $48.00 and it worked flawlessly and my computer works like "brand new". The software I purchased the second time is: Registry Mechanic 10. 0. 132

Date of experience: November 21, 2010
Virginia
2 reviews
18 helpful votes
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This site is nothing more then a scam. Just because a website can afford to put commercials on the air, does NOT mean that it is reputable. Stay away from this site if you know what's good for you.

Date of experience: November 17, 2010
Canada
1 review
5 helpful votes
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TV ads and website claim it removes malware, viruses etc. However it does the exact opposite.

Had several programs monitoring what maxmyspeed does and was doing. Several trojans and various adware were installed onto my computer.

Save yourself the trouble, get something trustworthy like AVG free, etc.

Date of experience: November 6, 2010
Oregon
1 review
2 helpful votes
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maxmyspeed.com does NOT max your speed. It's actually slower now!

Date of experience: October 30, 2010

From the business

MyCleanPC is a leading Windows PC cleaner and optimization tool that improves your computer’s speed and performance by removing clutter and tuning up your system. It scans for and removes junk files, temporary files, adware, and other issues that can slow down your computer. The software also features a built-in registry cleaner and malware removal to fix problems like system slowdowns, crashes, and unwanted pop-up ads, thereby improving stability and security. Trusted by over 1  million users, MyCleanPC offers a quick free diagnostic scan and an easy-to-use interface, making it simple to keep your PC running at peak performance.


mycleanpc.com
Pasadena, CA, United States