MyBuilder

I got in touch with someone through MyBuilder who had no intention of appointing my services. When I touched base with her soon after being shortlisted (next working day) I was told that her husband had already appointed someone the night before (appointed, not just shortlisted). I had no opportunity to even quote for the project or meet with the clients but had to pay a £20 shortlist fee. MyBuilder said in their terms and conditions that you can dispute a shortlist fee but the customer must have messaged you through MyBuilder at the same time they shortlisted you to qualify. I had asked the lady to message me so that I could get my money back for the shortlist fee, which she did. But MyBuilder said she had to have sent the message WITHIN 10 MINUTES of being shortlisted for a refund. Nothing about that 10 minute deadline in their terms and conditions. They argued with me continuously so much that it must have cost them more to argue it out than it would have done just to refund the money. I am not happy about their customer service and I never did get my money back.

Cheap Builder. 4 Bed 2 bath, 2 car garage.
1. All interior door handle were left openings. Builder refused to replace right door opening handles.
2. Standard Single family home lot. Builder did not sod 12 feet of lot.
3. Lot was not graded properly to allow rain water to flow away from home. Builder refused to fix.
4. Cabinet door was striped, they fixed it with a piece of wood.
5. Exterior garage concrete slab was sloped towards house and not dropped several inches, when it rained the water would come into garage. In progress of being fixed after 3 months.
6. Walls were not textured
7. $500 fixture budget. You cant buy features for a 4 bedroom 2 bath, dining, living and kitchen lights at $500.
8. The home was extremely dirty on the inside with construction debris after closing.
9. Tile in master shower was installed incorrectly. Builder did compensate for the error.
10. Doors not leveled. Builder refused to fix
11. Cheap padding and carpet
12. Gap between carpet and baseboard in every bedroom. Builder refused to correct.
13. Air filters were dirty
Consolidated list of repairs after closing. Electrician for switches that did not work, Drywall cracks and uneven surfaces, grout for tile floors had cracks and holes, concrete nails exposed on patios, cabinets caulked, sink faucet missing a part, Hot water heater leaked, windows would slide down when opened.

Frank Haslam is a friendly and efficient tiler; I absolutely recommend him. From the beginning he was interested in what I wanted; the end result was more than I asked for. The price was good too.

Today was a good day of experience in that the outcome of the day was such that there really were no winners on the subject in hand. I just wished that Mybuilder didn't believe a reviewer which lead to my action. I took Mybuilder to court which cost me the fee and Mybuilder at least 5-10k in legal fees. Mybuilder were desperate to defend their terms and conditions. The court I. A way found no Harassment against me by Mybuilder however the previous judge said I he thought it was business interference resulting in Mybuilder holding a review against my domain address connected to another company causing a lack of work. The Police who investigated the reviewer put in writing via a full investigation that they could not see what the reviewer was complaining about but for what ever reason Mybuilder wanted to believer her and her friend who both wanted to get out of paying for work done. The reviewer was a fraud if truth. Yet, Mybuilder wanted to believe them at all costs even to the point of spending thousands in legal advice. Mybuilder should take a step back and really look into clients using reviews as a tool of blackmail when they do not want to pay the agreed price or extras for work done despite emails, text messages saying how wonderful I was as a contractor, We contractors should all get together and bring a class action against Mybuilder

I had an account with my builder for 1.5 year. I have a lot of excellent review from my customers about the services I provided them. Last year I did work for someone who apparently is a doctor. I did not ask for any deposit thinking well his is doctor and for sure he will give me my money. But that was a huge mistake as when I asked him to pay the money he owed me, he threatened me by saying he will write a bad review. But I had to ask for my money as I have financial commitment and have to support my family. Anyway, he refused to pay me and wrote a bad review which is totally lie and unfair.

I then emailed my builders customer support team asking for their support and help and in my email I mentioned that I have all the proof they may need to be sure that his review is a lie and that is not fair specially from someone who is a doctor.

Unfortunately, I had a surprising email from my builders saying that they decided to close my account to protect their web users.

I have to say that I am so disappointed that they closed my account and put me in financial difficulties and B they ignored my email and concerns about the review that is total lie and unfair.

I just do not know how they can be unfair to that extent.