Musescore.comReviews 237

I would give 0 stars if I could. I signed up for a free trial and was immediately charged $59.99. I reached out to the company immediately to give them a chance to rectify this error and I was met with much resistance. I was offered two options of which neither were full refunds. When I demanded a refund because I was not given a free trial, and immediately charged a large amount of money, I was told that they would not be refunding me due to their "policy." I did not use their services at all, so they have stolen money from me. Judging from the reviews here, I see I am not the only one. I hope they are found out for the thieves that they are, and shut down. I will be recommending other sites to my musician friends and slandering their name all over the Internet. This is disgusting.

There too many incomplete partitures. I.e. Chopin sonata op. 65: many third mouvement scores, none of the other mouvements. The same applies to many other scores (i.e. Bahms, Schuman etc.). I wonder why this occurs and why nobody has taken care of completing the scores that are otherwise pretty useless.

As others have said, they don't offer a free trial. It doesn't matter that literally EVERY single page throughout the "free trial" checkout process says you'll pay $0. They bill IMMEDIATELY and then refuse to refund you.

Musescore started charging if you want to download pdfs from their website. I started a free trial intending to cancel it and was hospitalized immediately after starting it. When I was discharged, I noticed a 70 dollar charge and immediately cancelled the subscription and requested a refund. All they offered me was 35 percent off or 10 extra months, really trying to squeeze money out of me. I already lost a lot of money and I'm really upset with Musescore. DO NOT USE!

I love writing music with the musescore software. But they make the page look like you'll easily get a free week. I did not get the free week and had to convince them to reverse the charge. When they finally agreed, they made me jump through hoops with my bank and paypal, then ghosted me and did not provide a refund. I am very surprised and disappointed in this company. Do NOT use.

This company is the WORST! Tried to sign up for a free trial and they charged me for a whole year. When I explained to them their site was misleading and wanted a refund they offered me a partial refund. Wow terrible business, everyone stay away from this company. They are shady and greedy people.

This is an unethical company. I was looking to buy piano scores and I thought I had to subscribe to do so. WRONG. They use the subscription blurb on the website to immediately charge your credit card with AUD59.99 which is for a year's so called tuition which I most certainly did not want. I immediately emailed the company and told them I pushed the wrong button as I did not want a subscription for tuition and I got a generic reply stating that there were several options for me to take but NO REFUND. I have written to them 6 times so far and no reply. I am from Australia - they are in Cyprus. No phone number - no contact - other than email. Might as well talk with the wall. I have been scammed of my money in 2 seconds flat. This is not a genuine company but a fraudulent entity purporting to serve as musicians' service and product website. There are so many websites out there that are great and genuine - DO NOT USE - Musescore because it certainly not one of them. If I were more computer savvy maybe I would not have been hoodwinked but I think they intend the website to be confusing whether you have computer expertise or not. Scammers and fraudsters is not near what I think they are - they are worse. I have attached my Receipt for the amount they charged me.

Financial bandits! No Free trial - they immediately charge you and then it is very difficult to get money back. They return just a portion of them. I am going to call PayPal to start a dispute because they, MuseScore, cheats people.

They offer a '1 week, no obligation free trial' but took money immediately and are refusing to refund. They even have a special email ready to send out to people who complain about not being refunded (see pic). Do not pay this company any money, they are utterly dishonest.

A few weeks ago I was using this site for violin sheet music as I have for years, they had a banner advertising.77¢ a month for students. As a student strapped for cash I decided to take them up on that offer so I could use some of the premium features of the website, such as downloading the music and printing it out since it's very hard to read three sheets of music on one computer screen. I went ahead a tried to buy one month of the subscription through PayPal. Now I don't know if there was fine print or anything, that's on me for not looking a any obscure sentence mentioning this, but they charged me for a full year! That's $40, and I didn't get a chance to notice till I had clicked pay because that was the only time it said $40. The 77¢ a month they were advertising was false and I tried disputing the charge with PayPal, even sent Musescore an email. To no avail, the dispute ended in their favour. These people are scum, they may have a crap ton of sheet music, but to get access to the features that make it necessary to play well with that sheet music well you have to pay, and they will take all your money in the last second. Get better MuseScore, I had been using your site for years and recommending it to my friends who also play instruments, but after this none of us will go back.

I filed through paypal to have my money refunded. When I was signing up I was told it was a free trial. Got charged instantly. Filed a case through paypal. Multiple users have had this same problem.

I subscribed to their free 7 day trial. After using it and realizing I didn't want the subscription I went to settings to cancel my subscription (the offer said you can cancel anytime). The settings page doesn't have a cancel option and says "YOUR ACCOUNT IS STILL SETTING UP. Usually we need no more than an hour to set it up". Problem is that it has been well over an hour and after doing some research this is a way they trick people into taking their money by taking advantage of people who forget to cancel their free subscription and instead of offering a full refund they offer a small percentage or discount on other subscriptions. This is a shady way of doing business and I would avoid them even if I wanted their products.

Dark UI encouraged me to "learn more" about an annual subscription discount when cancelling my free trial, company charged me for annual subscription and refused refunds

I canceled the service a day after I got it. In fact, I was suppose to have a 7 day free trial. I have been billed for the annual membership. I don't want the membership. I do not know why I have to pay for the annual membership fee especially if it was a free trial. I feel I am being scammed.

I signed up for Musescore to download some sheet music but did not want to commit to a subscription yet. On the site, it said there was a 2 day free trial so I signed up put in my card information. I get an email from them and they have already taken $40 out of my bank. I emailed them and they said the trial was for another subscription, but I clearly remember it being for the one I bought. They only offered a 25% refund. Super pissed and upset and never supporting this company.

These absolute filthy $#*!s will $#*! you sideways, immediately, if you sign up during their bull$#*! "free seven day trial" they will charge you whether you cancel or not. They are absolute cocksuckers.

Literally worthless, because there's virtually nothing in this app! For example, I was looking for an Arctic Monkeys drum transcription (one of the most famous bands in the world, mind you), and all you get is like maybe 10 scores and notations, and that's it! The app keeps crashing, and the UI/UX is abysmal. It's absolutely insane how bad the site and app are.

BUT THE WORST PART IS THEY TRICK YOU INTO THINKING THERE'S A FREE TRIAL WHEN THERE ISN'T!
They prey on you, making you think there is one, but it's a free trial only if you pay full price (~60 USD). But if you get this special offer that will end in 5 minutes (yeah, right...) for only 20 USD, you get no free trial, even though they design it so it will look like there is!

Worst app/site ever. DO. NOT. BUY!

Paid for one years sub then got a surprise when I was billed for second year.
I quickly tried to cancel however they said it's already been done and too late. I received a part reimbusment. I was not happy so I cancelled and will not use again.
A lesson to be learned for all, check your subscriptions for any company on PayPal for auto billing. You can actually cancel on PayPal.

Unfortunately I only read reviews after I was already scammed by Musescore. After following the FREE 7 days TRIAL Button they immediately charged 39,99 EUR. When I opened dispute they only offered 25 percent discount. I want to unsubscribe and full refund, but still waiting for answers. I blocked my credit card... What else can I do?