Musescore.com Reviews Summary
The company's reputation is significantly marred by numerous customer complaints regarding deceptive subscription practices and poor customer service. Many users report being misled into signing up for costly subscriptions under the guise of a free trial, with challenges in obtaining refunds despite prompt cancellation requests. While some customers appreciate the quality of the MuseScore app and its extensive sheet music offerings, the overarching sentiment reflects frustration over perceived scams and inadequate support. This combination of positive product feedback and negative service experiences suggests a critical need for the company to enhance transparency and customer care.
This summary is generated by AI, based on text from customer reviews
For God's sake, if I am using drum staff and drum notes I do NOT need the drums jumping all over the place when I try to simply enter a new note. I just wasted 10x the time it would have taken me to just jot this down on paper. This will not work for me. Here's an idea: if you point at the staff and click, how about putting the note THERE? This is very clumsy and too time consuming. I do not see ghosts or flams or riffs in the toolbar, so I guess THAT will be a huge pain too. I'm noping out. I'll just use paper.
As so many others have reported, this company advertised a free trial to download digital music from their website, https://musescore.com, and then without my authorization, fraudulently charged my credit card for an annual subscription with automatic renewal charges. When a full refund was requested, the company refused the refund by attempting to negotiate. I have filed a formal complaint and request for investigation of deceptive business practices with the FBI Internet Crime Complaint Center (IC3). I have also notified additional international law enforcement agencies and have had to cancel the credit card number used by this website. Although MuseScore has now refunded the $39.99 unauthorized charge, I was told via email that the transaction charge was my fault, even though I selected the option for the free trial. If you are reading this post, you have likely already been victimized by MuseScore. If so, I encourage you to file a formal complaint at https://www.ic3.gov.
Hello Brian, Thank you for your feedback. Yes, some of our subscription plans do not include a free trial period. Since a subscription with a free trial period is preselected, if you wish to obtain a subscription without a trial but with a discount, you need to click on the "special offer" button. It seems that you have clicked this option and selected a plan without a trial. This information is indicated in the descriptions of these plans and at the final confirmation of your subscription choice, where you also authorize the purchase or the free trial, depending on the option you have selected.
They hide auto renewal in the user agreement. Ever read those? They do not send a notice before it auto renews. I tried to cancel it the day it renewed. Nope, wouldn't let me. It's just a front for scamming musicians out of their money.
Hello Humbert, Auto-renewal for subscriptions is not hidden information. During the subscription process, we notify about the presence of auto-renew. Also, a few days before the auto-renew payment, we send a letter with information about your subscription, the terms, and the payment amount.
I signed up for a free seven day trial offer and they ended up charging me immediately for a full year. I immediately contacted customer service. They initially refused to help. After sending several emails and filling out a special form, they gave me a prorated refund minus $10.
Hello Marina, Thank you for your feedback. Yes, some of our subscription plans do not include a free trial period. Since a subscription with a free trial period is preselected, if you wish to obtain a subscription without a trial but with a discount, you need to click on the "special offer" button. It seems that you have clicked this option and selected a plan without a trial. This information is indicated in the descriptions of these plans and at the final confirmation of your subscription choice, where you also authorize the purchase or the free trial, depending on the option you have selected.
Clicked on for a free trial and immediately had £39.99 deducted from my credit card. Contacted their so-called customer services and was only offered a choice of six-months additional membership at no extra charge or a £10 refund. Complete refusal to engage further. I accepted the refund, but all further attempts to contact them were ignored. They kept sending me e-mails asking if I was satisfied with their response and I kept replying "what response?".
Just wish I had used Paypal as I would have had some recourse, with credit card under £100 there's nothing I can do, except leave reviews!
Hello Amanda, Thank you for your feedback. Yes, some of our subscription plans do not include a free trial period. Since a subscription with a free trial period is preselected, if you wish to obtain a subscription without a trial but with a discount, you need to click on the "special offer" button. It seems that you have clicked this option and selected a plan without a trial. This information is indicated in the descriptions of these plans and at the final confirmation of your subscription choice, where you also authorize the purchase or the free trial, depending on the option you have selected.
They say they offer a free 3 month trial and take ur credit card info. Before u know it u are charged for the full amount and then every year they charge u. I had no idea I was being charged yearly until for some reason this year I got an email saying I was charged. I looked at my PayPal account and sure enough they have charged me $49US every year for 3 years. When I contacted them to cancel and to tell them it is ridiculous I have paid 3 years without knowing, they send links for u to read but never offer a refund or a cancellation. I even told them I know longer play piano. They don't care. They are pure frauds! Whatever u do do not give them any info. They stuff is subpar as well. I am so disappointed and horrified as well as angry with myself for being duped. That's $200 plus out the door.
Hello Christina, Thank you for your feedback. Unfortunately, we do not have a three-month trial period. We have never advertised such a plan. We only have a 7-day free trial for some plans. Auto-renewal is also not hidden information. You confirm authorization during the subscription process. Additionally, we send receipts for purchases and provide information well in advance of the subscription renewal date.
Absolutely horrible customer service. I forgot to cancel a subscription and requested a refund the day they billed me. I got an email a few hours later stating that per their terms of service, they could only refund me $160 of the $240 I was charged. I read the terms of service, and it does not state a refund limit ANYWHERE. I had to email them back twice to get a response and they ended up refunding me nearly all of it (they still have $20) and said it was out of "goodwill". I am in absolute shock. Horrible company.
Hello Ash, Thank you for your feedback. Yes, our refund policy does not imply a full refund due to licensing agreements https://musescore.com/legal/terms. Quote: "For annual subscriptions, if you cancel your subscription during the first fourteen (14) days of your subscription term you can receive different offers from MuseScore depending on your usage period and activity (see 4.4) including receiving a refund of the difference between the then-in-effect and current annual subscription fee to which You are subscribed and the then-in-effect and current monthly subscription fee. Your account’s auto-renew function will be turned off and no recurring periodic charges will be charged at the end of the subscription term. As a courtesy to you we will convert your Account to a free account."
This is a completely fraudulent company and an absolute scam. I have reported them to my credit card company. In researching the company, they try to appear a business from Ireland. Further investigation shows they are actually from CYPRUS,, where notorious business practises and fraud are unfortunately fairly standard.
Hello Granny, Thank you for reaching out. If you have any questions regarding the operation of our company, please contact us at support@musescore.com. We will be happy to help.
The site directs you to the 1 year subscription instead of the free trial and refuse to refund.
It's just SCAM!
They even didn't send me an invoice after they charged me.
Is it even legal?!
Hello Shalai, Thank you for your feedback. Yes, some of our subscription plans do not include a free trial period. Since a subscription with a free trial period is preselected, if you wish to obtain a subscription without a trial but with a discount, you need to click on the "special offer" button. It seems that you have clicked this option and selected a plan without a trial. This information is indicated in the descriptions of these plans and at the final confirmation of your subscription choice, where you also authorize the purchase or the free trial, depending on the option you have selected. All receipts are sent to the email that you used during registration. Please check your email; it is possible that the receipt went to the spam folder. If you cannot find the receipt, please contact us at support@musescore.com. We will be happy to help.
I find musescore appalling based on my experience. My daughter (16 yo) had subscribed for a free trial, downloaded some sheets and wasn't able to cancel rigth away. Year later, without a warning, they charge for about 140 dollars, a year's subscription. When i start sorting this out they offer the same process as for others, 30% discount or another year of musescore for the same price. Discusting how they have invested in IT to automize the process of offering this "great deal". Trust me people, they make a lot of money by charging people who don't want their service at all. It left a bad taste, even if what seemed like a some miraculous accident i was anle to get ny money bsck. Stay away from this business, as it is clearly shady.
Hello Perta, Thank you for your feedback. Yes, some of our subscription plans do not include a free trial period. Since a subscription with a free trial period is preselected, if you wish to obtain a subscription without a trial but with a discount, you need to click on the "special offer" button. It seems that you have clicked this option and selected a plan without a trial. This information is indicated in the descriptions of these plans and at the final confirmation of your subscription choice, where you also authorize the purchase or the free trial, depending on the option you have selected.
As soon as I started the 7 day trial I tried to get it cancelled. It kept sending me in a loop of needing to authorize my account before I could cancel. Then it gave me what appeared to be a cancellation page, where I believed I had taken care of it.
The day the full charge went through I emailed and explained I thought the cancellation had gone through and to please cancel, they offer that bs discount for premium services "deal".
My cc denied my fraud charge but I am appealing.
BE WARY OF THIS SITE!
Hello Tanya, We apologize for any inconvenience caused. It is likely that you have not verified your account, which is why some actions were restricted. To verify, you simply need to follow the link in the email that was sent to your inbox. Also, you can always contact us at support@musescore.com and we will cancel your subscription.
Don't what ever you do sign up for there free trial and give them your PayPal details. They will still take your money even if you cancel before the trial period ends. PayPal aren't very helpful either.
Hello Pete, Thank you for your feedback. If you cancel your subscription, it is technically impossible to charge you without your authorization after the cancellation. It is likely that you did not manage to cancel the automatic renewal before the end of the trial period, which is why the charge was made.
Customer service, Alex, sucks. As others say the site directs you to the 1 year subscription instead of free trial, and they don't accept a full refund. 100% SCAM.
Hello, Thank you for your feedback. It seems that you have clicked the "special offer" option and selected a plan without a trial. Since a subscription with a free trial period is preselected, if you wish to obtain a subscription without a trial but with a discount, you need to click on the "special offer" button. Yes, some of our subscription plans do not include a free trial period. This information is indicated in the descriptions of these plans and at the final confirmation of your subscription choice, where you also authorize the purchase or the free trial, depending on the option you have selected.
I signed up for the 7 day free version. Unfortunately, I was unable to access my account during the 7 days to unsubscribe so the payment for the Pro version was taken £69 from my account. I am still unable to access the account despite contacting Paula at "support" they have ignored my request to refund my money and to access my account.
Hell Dot, Thanks for your message. Please contact our Support team at support@musescore.com and we will cancel your subscription фnd we will help you gain access to your account. Our Support team always responds to emails within 24 hours.
Credit card info was never submitting, the website is constantly laggy and difficult to navigate, annoying in-your-face self-sponsering of musescore PRO. Overall bad experience
Thank you for your report. Please contact us at support@musescore.com and describe in detail the problems you have encountered. We will try to solve the issue as soon as possible.
I was lead to believe there would be a free into of 3 days. But instead my PayPal was charged $39.99 immediately. In a very short period of time I found out that they had nothing of interest for me. They are now trying offer me discounted membership(downgrade) for something I have no use for now or in the future. They have fallen silent until I filed a complaint with PayPal.
Hello Melissa, Thank you for your feedback. I'm sorry, but we didn't advertise a 3-day free trial. We have a 7-day free trial for some of the plans. It seems that you have clicked the "special offer" option and selected a plan without a trial. Since a subscription with a free trial period is preselected, if you wish to obtain a subscription without a trial but with a discount, you need to click on the "special offer" button. Yes, some of our subscription plans do not include a free trial period. This information is indicated in the descriptions of these plans and at the final confirmation of your subscription choice, where you also authorize the purchase or the free trial, depending on the option you have selected.
Scam auto-renews and will not give refunds, only weird partial refunds and insists on keeping part of your money. Do not purchase. Software is fine but the company is not trustworthy. Customer service lies about "authorization only to give x refund" etc, story changes all the time. Filed a complaint with my credit card and bbb.
Thank you for your feedback. Auto-renewal is also not hidden information. You confirm authorization during the subscription process. Yes, our refund policy does not imply a full refund due to licensing agreements https://musescore.com/legal/terms.
They are scammers advertising a 5 day trial and charging right away explaining that there two types of membership: one with the trial and the other without. It is not transparent at all.
Hello Yaroslav, Thank you for your feedback. I'm sorry, but we didn't advertise a 5-day free trial. We have a 7-day free trial for some of the plans. It seems that you have clicked the "special offer" option and selected a plan without a trial. Since a subscription with a free trial period is preselected, if you wish to obtain a subscription without a trial but with a discount, you need to click on the "special offer" button. Yes, some of our subscription plans do not include a free trial period. This information is indicated in the descriptions of these plans and at the final confirmation of your subscription choice, where you also authorize the purchase or the free trial, depending on the option you have selected.
Click on trial period and the subscription is switched in the sign up period to a one year membership.
No receipt is provided so you don't know until the money is taken from your account.
After this it is difficult to get a refund. They waste your time. I went for a charge back via the credit card company.
Support consistent refer to terms of service that no one agrees to during the sign up phase. (site relies on browsewrap Terms of services that are not valid in court)
Hello Richard, Thank you for your feedback. I'm sorry, but we didn't advertise a 5-day free trial. We have a 7-day free trial for some of the plans. It seems that you have clicked the "special offer" option and selected a plan without a trial. Since a subscription with a free trial period is preselected, if you wish to obtain a subscription without a trial but with a discount, you need to click on the "special offer" button. Yes, some of our subscription plans do not include a free trial period. This information is indicated in the descriptions of these plans and at the final confirmation of your subscription choice, where you also authorize the purchase or the free trial, depending on the option you have selected. Also, you agree to our Terms of Service during the registration of your MuseScore account.
I hope this message reaches someone who can address my concerns appropriately. I am writing this with deep disappointment and frustration regarding my recent experience with your company's customer service.
I accidentally signed up for a trial subscription on your website and was mistakenly charged for a full one-year subscription. Realizing the error immediately, I promptly reached out to your customer support team via email, explaining the situation and requesting a refund. I expected a swift response and a resolution to the matter, but to my dismay, my request has been ignored, and I have yet to receive the refund I am entitled to.
As a loyal customer who has previously enjoyed your products/services, this lack of response and failure to rectify the situation is disheartening. I have always held your company in high regard, appreciating the quality of your offerings and the level of service provided. However, this experience has shattered my confidence in your commitment to customer satisfaction.
It is regrettable that such a simple matter, caused by an honest mistake, has not been resolved promptly and professionally. As a consumer, I believe it is my right to expect fair treatment and adequate support when faced with such issues. I had hoped that your company would uphold these principles, but it seems that my trust was misplaced.
In light of this disappointing experience, I feel compelled to share my feedback with the wider audience through your social media profiles. It is my sincere hope that by highlighting this situation publicly, the company will take notice and address not only my specific concern but also the larger issue of customer service responsiveness and accountability.
I urge you to reevaluate your customer service procedures and prioritize the prompt resolution of customer issues. Demonstrating a commitment to customer satisfaction is vital in maintaining a positive brand image and fostering long-term relationships with your clientele.
I sincerely hope that my negative experience can serve as a catalyst for improvement within your organization. I also trust that you will take immediate action to rectify the situation by providing the refund I am rightfully owed.
Please do not hesitate to reach out to me directly to discuss this matter further or provide an update on the refund process. I genuinely hope that this unfortunate situation can be resolved amicably and restore my faith in your company's commitment to its customers.
Hello Komeny, Thank you for reaching out and for your report. Please contact us at support@musescore.com and write the word "sitejabber" in your message, along with a brief description of the issue. We will try to investigate the problem and review your case.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Karl, Thank you for your ideas. We have forwarded them to the development department. We hope to be able to make the product better for you in the future.