As many people have already reported going back months, MuseScore.com refuses to give refunds. They offer a 25% refund, but that's not the same as a 100% refund. The site advertises quality transcriptions. After signing up and downloading the transcription I wanted, I found out that the score was incomplete. When I asked for a refund, I was ignored. When I went through PayPal, they did answer, but only to offer me 25% of my $54.99. The MuseScore app is wonderful and I have been using it for years without problems. It is a shame that the sister website is run by grifters.
I unknowingly tried 1 week free trial & although I cancelled within 24 hours they still charge you the yearly fee even thought you cancelled in the allowed supposed weekly free trial timeframe. So just warning others that its not a free- trial but basically fraudulent charge as you are not authorizing it & they refuse to refund you.
Paid for one years sub then got a surprise when I was billed for second year.
I quickly tried to cancel however they said it's already been done and too late. I received a part reimbusment. I was not happy so I cancelled and will not use again.
A lesson to be learned for all, check your subscriptions for any company on PayPal for auto billing. You can actually cancel on PayPal.
Other reviewer here is quite right, this site charges a full year of payment after free trial. This is 49$, I end up getting a 40% refund. I don't like this business practice.
Site itself is quite nice though.
I forgot about the free trial deadline, but I requested & received full refund (Aug 2020). NOW READ THIS: There are credit card companies that offer "virtual card" services for online purchases. When I make a purchase, credit card company offers a "virtual" credit card number service that creates a unique card number, different from my actual credit card. Each virtual number will only work with one company/website, so if it is compromised, the number will not work anywhere else in the world. ALSO, I have the option of specifying how long the "virtual" card will work. I can enter an expiration date for the "virtual" card, after which, it will no longer work. This allows me to make multiple online purchases without "ever" giving out my actual credit card number. When I receive my bill, all purchases are associated with my primary credit card number (so, no need to keep up with and match all the virtual numbers on my bill). This has given me a lot more peace of mind with online purchases. My credit card company also sends me a text, almost instantaneously, whenever my card is charged.
Hi there
Musescore is a platform with interesting content, understand content needs to be paid, but the conditions on subscription are very intransparent, irritating the mix of musescore.com and musscore.org in the canceling process, a pity!
I found a real helpful tutorial to navigate to successful cancellation of unwanted subscription after free trial. https://www.youtube.com/watch?v=LUZ6__SpZwI
It was not possible to upload a bill, no format
They've taken money out of my account I had no idea about. Their practices are scam like and misleading. Can't get someone to help me from the company. AVOID.
BE CAREFUL. This website is very deceptive. So easy to click a button, think you're subscribing to 1 week trial and get the full annual cost charged. I contacted their Customer Support within 10 minutes of the accidental purchase (I even cancelled my subscription without using any of their music) and I was still refused a refund. What a joke! I used to buy individual scores through their website. Never again! I'll be reporting this company tomorrow and taking my money elsewhere to more honest merchants.
Good luck to all. Interested in seeing this company's profit and how much of it comes from refused request refunds. Seems like it should be profitable for folks who are continually use the service but what do I know. The support team was unhelpful over the week that I complained. Stay away!
Clicked on for a free trial and immediately had £39.99 deducted from my credit card. Contacted their so-called customer services and was only offered a choice of six-months additional membership at no extra charge or a £10 refund. Complete refusal to engage further. I accepted the refund, but all further attempts to contact them were ignored. They kept sending me e-mails asking if I was satisfied with their response and I kept replying "what response?".
Just wish I had used Paypal as I would have had some recourse, with credit card under £100 there's nothing I can do, except leave reviews!
Hello Amanda, Thank you for your feedback. Yes, some of our subscription plans do not include a free trial period. Since a subscription with a free trial period is preselected, if you wish to obtain a subscription without a trial but with a discount, you need to click on the "special offer" button. It seems that you have clicked this option and selected a plan without a trial. This information is indicated in the descriptions of these plans and at the final confirmation of your subscription choice, where you also authorize the purchase or the free trial, depending on the option you have selected.
I'm not someone who EVER writes reviews but felt I had to in this case. I signed up for the 'free trial', decided I didn't have use for the product and deleted the app a few minutes later. I then noticed a charge of $52.99 on my credit card so got in touch with their customer support team to see what happened. They let me know that I'd selected a payment version that didn't include a free trial (what the heck kind of payment option would deactivate the free trial period and why would anyone choose that if they saw it in the description?!) which I surely would not have chosen to do if it had been clearly communicated. I asked them kindly to reconsider their decision since my 'membership' was so ridiculously short lived and they are not 'able' to help. Watch out for the fine print which likely scams a LOT of people into an 'irreversible' charge!
I tried the free trial. Very limited number of scores, to expensive. No option to cancel the subscription on the website even before the end of the free trial.
I tried to contact customer support and they are not helpful at all, they did not want to help me cancel the subscription before it renewed and only offered me options that it brings them more money.
I looked over their site, downloaded a "free" page of music, and was BILLED $660 a few days later, had the first $60 removed from my Visa account!
I swore to them I had not enrolled. "Too bad," they responded. "You owe us."
Don't click on anything (to check it out) and forget to reverse it afterward. You have just committed to a $600 payment over twelve months. They won't reverse it. (But you credit card company might!)
Offers free trial but put on pop up which charges full price when clicked as it waives free trial. No contact details and have set up terms and conditions to get prevent refund.
Avoid if don't want to be cheated out of your money
I agree with the numerous other reviews. This company uses a vile bait and switch tactic. You sign on a link for a free trial and somewhere along the way it switches to a full PRO membership without making it clear. Immediate refund requests are met with a canned response offering an extended membership or 25% refund. Really wish I'd found these reviews before falling for their scheme.
Hello Pants, Thank you for your feedback. Yes, some of our subscription plans do not include a free trial period. This information is indicated in the descriptions of these plans. However, these plans are offered with a good discount. Yes, our refund policy does not imply a full refund due to licensing agreements, but you can create refund request by ToS to receive the maximum possible refund: https://musescore.com/legal/terms.
Awful site and service. They provide almost no content and when they do it's riddled with errors. Customer service super unprofessional. Overall sloppy operation. Worse part is that the trail seems fake as you're unable to cancel during the trial period and not contacted until after to be told it's to late. Feels like a smoke and mirrors scam.
Thank you paypal for saving me form these scammers!
My experience matches that of many others here. The free trial never really cancels, they put me on yearly auto payment, they made the same offers you see in other reviews, told me they can only partially refund me, and can refund only I first close the paypal case ( not true, closing case means you can never re -open) then stopped responding to my emails. Wish i read the review here first! Always red the reviews before you buy!
They offer a '1 week, no obligation free trial' but took money immediately and are refusing to refund. They even have a special email ready to send out to people who complain about not being refunded (see pic). Do not pay this company any money, they are utterly dishonest.
Hello Hanna, Thank you for your feedback. We do offer a free trial nonetheless. The only thing is, if you click on the "Special offer", you will be redirected to a different subscription plan, which does not include a free trial period (this info is included in the plan description), but this special plan does come with a significant discount.
I was lead to believe there would be a free into of 3 days. But instead my PayPal was charged $39.99 immediately. In a very short period of time I found out that they had nothing of interest for me. They are now trying offer me discounted membership(downgrade) for something I have no use for now or in the future. They have fallen silent until I filed a complaint with PayPal.
Hello Melissa, Thank you for your feedback. I'm sorry, but we didn't advertise a 3-day free trial. We have a 7-day free trial for some of the plans. It seems that you have clicked the "special offer" option and selected a plan without a trial. Since a subscription with a free trial period is preselected, if you wish to obtain a subscription without a trial but with a discount, you need to click on the "special offer" button. Yes, some of our subscription plans do not include a free trial period. This information is indicated in the descriptions of these plans and at the final confirmation of your subscription choice, where you also authorize the purchase or the free trial, depending on the option you have selected.
🎵 As a music enthusiast, I stumbled upon **MuseScore** during a late-night search for composition courses. Little did I know that this digital treasure trove would become my trusted companion on this journey. MuseScore envelops you in a symphonic embrace—whether viewing and playing scores or diving into music theory and composition. Armed with MuseScore's intuitive interface, I can compose my own melodies and complete songs. MuseScore isn't just software; it's a place to explore your creativity, compose your opus, and let MuseScore be your muse. 🎹🎼 *Note: This review is purely subjective, but my heart sings in agreement.* 🌟
Overview
The company's reputation is significantly marred by numerous customer complaints regarding deceptive subscription practices and poor customer service. Many users report being misled into signing up for costly subscriptions under the guise of a free trial, with challenges in obtaining refunds despite prompt cancellation requests. While some customers appreciate the quality of the MuseScore app and its extensive sheet music offerings, the overarching sentiment reflects frustration over perceived scams and inadequate support. This combination of positive product feedback and negative service experiences suggests a critical need for the company to enhance transparency and customer care.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hello Paul. We apologize for any inconvenience caused. Yes, our subscriptions include auto-renewal. But you can always cancel the auto-renewal in your account settings. Also, you can always reach out to support@musescore.com with a request to cancel. We will assist you as quickly as possible.