Mumzworld.com

It's been over 2 weeks. My order is not delivered yet. When I reached customer service they simply cancel the order. Phatatic. Not recommended anyone

I ordered an Evenflo - Top of Stairs Walk Thru Gate from Mumzworld. It arrived in its original carton. There was no protective packing and the carton was torn on one side and crushed on the opposite corner. The shipping company refused to take it back immediately. Unfortunately, shortly after the delivery, I fell and broke my foot. It was 10 days before I could deal with the damaged gate delivery. When I contacted Mumzworld they immediately cited that the replacement of the damaged safety gate had to be made within 7 days only. This is despite photos showing the shipper damage and that it had been Mumzworld's fault that the item arrived damaged due to no protective packaging. This is a child safety gate which Mumzworld didn't care to pack and handle appropriately. Bottom line - this company wants to move boxes with no care for the safety of its customers.

UPDATE: Three days after this review went public, Mumzworld contacted me. They agreed to take the gate back and after another few days agreed to issue a credit and then to send a new gate. However, when it arrived I saw that the replacement gate wasn't packaged in a protective outer covering - the same as the first gate. It was just lucky that the shipper didn't drop it this time. Additionally, I was offered a credit only and not a refund. I would be very careful if deciding to purchase from this company.

First time I ordered from mumzworld I am very satisfied from there staff they give my product on time and the behavior of staff really good.

If I could rate Mumzworld no stars I would!

I purchased a baby steriliser from them at the beginning of this year. It stopped working after a very short time. I sent Mumzworld an email reporting the fault on the 5th March, the faulty item was then collected. I have followed up with Mumzworld countless times via email and over their WhatsApp chat function. I keep getting the same generic response from them - "This willl be dealt with within 24-48 hours." Despite me explaining how urgently I require a replacement and that it is making it difficult for me to feed my daughter, I have still had no update from them as to what is happening with my replacement. This was reported to them on 5th March, it is now 22nd March. 2 and a half weeks and still nothing! This item was FAULTY, at the fault of Mumzworld. In my experience, every company I have ever dealt with that has sent me a faulty item, has replaced it instantly without delay and also sent an apology for the inconvenience.

My experience with Mumzworld has been a stressful, negative and disappointing experience. I expected a company called "Mumzworld" to care about their customers. They don't! The amount of emails and time I have spent simply trying to get a replacement has not only been long and laborious, it has also taken me away from spending precious time with my little girl.

I will NEVER purchase another item from Mumzworld and will be sharing my experience with as many people as possible so they don't find themselves in a similar situation to me.

Our item was delivered to the incorrect address. Mumzworld several days later have not resolved this issue and take NO RESPONSIBILITY - will never use them again.

They are the worst company I have ever dealt with my order has been placed a month ago and I still have not recieved any thing they use the cheapest couriers they have the worst customer service that don't even try to resolve issues for customers not even statisfy a customer by a nice gesture like credit or a solution, I have been begging them for weeks now to send me my things they still did not resolve anything I am pregnant at it's almost my due day and I don't even know when my stuff will be shipped one of the couriers they used called shipa stated that my shipment was delivered and it was not. Their website says 7-14 day shipment which is far from the truth. NEVER USE THIS WEBSITE!

Terrible customer service and customer retention. I wanted to order the Donkey 3 twin stroller with multiple other things online worth almost 10,000aed. After speaking to their representative on the phone, who all are very pleasant to speak to, I was give wrong information. Wasted time downloading their app being told by their rep that I would be given 10% discount who failed to mention its only 50aed! I asked her if there is a cap and she said no. After countless calls to their reps (only because I wanted the red canopy for the stroller) and speaking to Alina, Angeline, Yassin, at the end I was told as a compensation I would still only be given 50aed on items worth 10,000aed! I felt quite offended and rude to be a offered 50aed after all the hassle I went through. Every other company like Five Little Ducks and Just-Kidding are actually giving the full 10% without any cap. The manager I spoke to thought I was lying, that I'm not getting this discount in the other two places. I have a screen shot with Just-Kidding where they specify the discount worth almost 1000aed. Now I'm going to order the donkey 3 twin stroller and Tripp trapp high chairs from the other two places.

…nonsense i ordered for my Clint and
Nonsense i ordered for my Clint and after 3 days with out informed me they cancelled

Where do I start... The operation at Mumzworld.com is really weak and not up to standard. The prices of items are generally on the high end but when you pay this much you expect good service. Hence the bad service is all you get. We ordered a gift for a baby shower and the great minds of Mumzworld.com decided to send us a baby food pouch as a promotion inside the bag (which we never requested). Obviously, during delivery the pouch opened and spilled all over the present. Now we can't give a damaged present and we need to replace the item.

Eventough we had very clearly stated the urgency when we contacted support. Their answer was the following:

"Our returns team will contact you to arrange collection of the item. Upon receipt of the item in the warehouse and evaluation, we will process and send you the replacement/store credit at the earliest"

We thought that they will get back to us on the same day or the next tops. Of course, nobody got back to us and after several emails for the past 7 days they never answered and when we call them they tell us that the systems are down and they will call us back but... You guessed it. No one calls back.

Now it's too late and we are stuck with an unwanted gift. I have seen the CEO of this company get recognitions for her work in many occasions but after this experience I truly do not understand how a CEO running such a bad operation and that is unable to maintain the most important element in her business (Customer Support) is even considered for any recognition.

Point being... If you are planning to purchase anything from this website make sure that your item will get to you without problems or else you will suffer and wish you bought your items from a respectable website like Sprii or Amazon.

Cheers Mumzworld.com.

Bad bad service and worst delivery time bad customer service bad deal bad
And not helpful + they don't care if you received your items or no

I really had a bad experience with ordering from MUMZWORLD. They should really review their policies. Here are my points:

1. On the bottom of the website it says "free delivery*". You click on that and you expect to see the policy of delivery. Nothing happens. The button is not working. I added products in my cart and in the end I noticed is a 15AED fee for delivery. So it's not "Free delivery*". I emailed them and they sent me a link (available only if you ask them and they send you the link) where it says that indeed is 15AED for orders under 100AED.

2. The delivery fee it's actually 15AED + VAT. So 15.75 for delivery. That's how much they charged me. But they don't mention that will be applied the VAT even for delivery.

3. They said I'll have 10% discount for first order. Which when to pay, I see that actually was less than 10% (117.63 AED was my total order. 10% is 11.76 and the total number should be 105.87, not 113.73 AED as much as I paid). They gave me 107 Mumz points for that order. I don't know how they calculated that number also but it's fine. 107 Mumz points it says online that I have. But in the final order is written 108. Nevermind.

4. I emailed them regarding the 10% discount which was less, and they replied back: "Please be informed that 10% discount has been stopped for a moment. We'll keep you posted once the discount is back."

5. After 1 week I still didn't receive any details and my order is still "Processing" at the tracking system. Poor delivery time.

6. The order is being late so I want to cancel it. There is no option for "cancel it".

7. I'm thinking now: I will return the order when it comes. Took too long to arrive and I don't need it anymore. BUT! I will have to support the return charges. Cause it's not free return. Also you can return ONLY if the product is wrong, damaged, not as described. They clearly say that you can't return it if you changed your mind, order by mistake or whatever other reason. So I can't return it because they are late.

Such a headache. I'm done. Totally disappointed and for sure I will NEVER ORDER AGAIN FROM MUMZWORLD.