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Mumzworld.com

How would you rate Mumzworld.com?
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AE
1 review
0 helpful votes
Follow Aron I.
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RAJA is always on time when delivering my orders. Nice products, good range of products, good prices especially when they have offers!

Date of experience: June 14, 2024
Mumzworld c. Mumzworld.com Rep
11 months ago

We appreciate your kind words about our delivery team and Mumzworld! We're glad you enjoy our products and fast delivery.

AE
1 review
0 helpful votes
Follow Elnour M.
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Good customer service
January 9, 2022

Good customer service they will also happy to help you to solve your orders issue with polite & good attitude

Date of experience: January 8, 2022
AE
1 review
0 helpful votes
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I got my items in 4 hours and they have everything I needed and some cool gear for my twins. I have never thought it is possible to find

Date of experience: May 11, 2021
AE
1 review
0 helpful votes
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Wishing all the best to all the staff specially Anas he is really supporting the customer
Very fast action to solve my problem

Date of experience: November 6, 2021
Qatar
1 review
0 helpful votes
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Wide range product app
November 27, 2021

App has a lot of products, ethon is very helpful.
However, wish delivery time was sooner. I like the offers they do constantly.

Date of experience: November 27, 2021
AE
1 review
6 helpful votes
Follow Walid M.
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It's been 10 days since I made my order and I still haven't received it. On their site, it clearly mentions orders will be delivered within 2-3 days within UAE, but it's not true. No call center to even help solve the problem. They have live chat to which they never reply. And emails are automated without actually solving the problem. Overall experience is very bad. Do not order from this site.

Date of experience: April 14, 2020
AE
1 review
2 helpful votes
Follow Mariam A.
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I bought a steamer+blender and it stopped working at the second use. Contacted them and emailed and tried escelating to management they never called back nor did anything

Date of experience: July 24, 2023
AE
1 review
2 helpful votes
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Cheater
December 18, 2022

I bought an items from them,and when it came it was not as described in there description, i requested return since November 26 2022 and until now nothing happened they keep playing with the words, and give promises to come collect the items which never happened since that time,stay away from this company they are not professional and cheater

Date of experience: December 18, 2022
X Y.
AE
1 review
6 helpful votes
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Took 6 days to deliver an item due to "repackaging" (literally only 2 stickers on the original box from distributor). But it was delivered, hence 2 stars instead of 1. Total fail at providing information on warranty, after 2 emails. The item was delivered without any warranty information. I received a response that someone will get back to me but so far they have not. Basically, I have a product for which I received no warranty or response from the retailer on what warranty is available, and I have no recourse in case of an error.

Date of experience: June 19, 2019
AE
1 review
0 helpful votes
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Fraud
September 23, 2019

I paid cash on dellivery for an electric bike that went up in flames after the first attempt. It took them a week to collect, after numerous calls with customer service who promised the pick up for every single day. Finally a 1 man team shows up and realizes he's not enough to load the bike on to the van. He than proceeds to push the bike over, causing even more damage, breaking both mirrors and god knows what else. I never experienced worst customer experience in my life. Personally had to help him lift the bike inside the van, at this point it's rather comical. I have wasted 3K, they delivered a faulty product, took my money, than collected the item, leaving me with nothing. This is the definition of fraud!

+4
Date of experience: September 23, 2019
Saudi Arabia
1 review
2 helpful votes
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Scammers
January 30, 2023

Scammers that will steal your money. Dont think you'll ever receive a refund i ordered a christmas tree that didnt cross the border, they said they will refund me but still havent, its been 3 months! They keep saying working on it, 24-48 hrs, 5-7 days, dont believe them pls never order from them!

Date of experience: January 30, 2023
Saudi Arabia
1 review
1 helpful vote
Follow Abdulmajeed A.
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I've ordered an item on the 6th of June to be delivered within one to two weeks, once I've got the courier shipments information I started to call their phone lines after waiting more than two weeks and no body was answering! After many calls they answered and said that they were provided a wrong contact information and had to return it to the store! I have never been notified by either the courier nor the store about the issue, And had to reship it again they reassured me that it will be an urgent shipment within 48 hours delivery which of course that never happened, again after a week of many calls with the courier company they answered and said that they received the shipment information but never received the item from the store warehouse! By this time l've been waiting for the shipment over a month, I cancelled the order finally and this has been the worst online shopping experience and a very bad costumer service

Date of experience: August 1, 2020
AE
1 review
0 helpful votes
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After waiting for 4 weeks to receive from item, it was small so I requested to return it. They want me tp pay 50dhs for collection even though they sent me an email saying that it will be free of charge. They want to make money from collection as well. How horrible is that.

Date of experience: September 25, 2018
Mumzworld c. Mumzworld.com Rep
over a year old

Dear Carine - Unfortunately the shipment was held at customs causing the delay. Our sincere apologies for the negative experience you have had. We understand 100%, the importance of great service and quality. After all, our children and our mothers deserve nothing less. Thanks for your comments on the collection fee, we really appreciate your feedback and will escalate to the management team.

AE
1 review
1 helpful vote
Follow Nora S.
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There's no zero option- otherwise I would have used it. Probably the worst customer service I have dealt with as a consumer. Unprofessional and clueless staff- the worst. Still waiting a month for a refund for a product they never delivered

Date of experience: January 3, 2019
AE
1 review
2 helpful votes
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Pizdec
December 31, 2018

Thank you mumzworld for making this new year eve the worth, for my family, and more of that heart braking for my four year doughter, by smashing all of her believes into a crap. By the way she is still crying in her room for another third hour. By calling 3 days in a row, and getting confirmations that I will receive my order on time, you just showed that you are a team of creepy sl.ts that will go for anything to get profit without having any care of kids you are to... order no*******

Date of experience: December 31, 2018
AE
1 review
4 helpful votes
Follow Sama M.
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I ordered 6 items which is cost around 480 dh and than after 1 week I got an email that 1 item is out of stock than they delivered 3 items only which is cost 100 aed after 1 month they said rest will be delivered soon but it's been almost 2 months and still I didn't get my other items when I call to given number no one answer no email nothing don't know how to connect with them and get back my things..

Date of experience: June 1, 2020
Saudi Arabia
1 review
2 helpful votes
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Disappointment
May 6, 2019

I'm utterly disappointed with the delivery service. I have ordered things from so many different sites and never experienced any issues. It's the first time that I'm writing a bad review for any company.
I Placed my first order on the 5th of April I think and after eight days when I didn't receive my order I called the helpline and they told me that I have been sent an email stating that my order has been cancelled because the required item is not in the stock but I never got any email, anyhow After a long argument I decided to place another order and today it's 7th of may almost a month and I haven't recived the order. On my enquiry to the helpline, she said that it's been shipped but one item is not sent because it couldn't pass through custom safety checks and nobody even bothered to inform me. You need to check the reviews before ordering things.

Date of experience: May 6, 2019
AE
1 review
3 helpful votes
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False promotion
November 28, 2021

I ordered 4 items and all of them got canceled and the reason they gave me is the promotion amount was not sufficient for all the customers who ordered while I ordered the items and the next day all items where still available in the websites and they said they will not give me my order, very disappointed from this service.

Date of experience: November 28, 2021
AE
1 review
1 helpful vote
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Poor customer service
October 20, 2017

They ship to you wrong delivery and they dont come for returning it or picking it up not either habe a location for you to exchange it. Very very poor customer service that is useless and not trained.

Date of experience: October 20, 2017
AE
1 review
5 helpful votes
Follow Natalia J.
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I got a message after one week, that they dont have my item, after few days they ofered me something simalar. And I was egreed. Then no messages almost 20 days. I tried hardly to call, chat or send emails. No answer. Then they send me the email with a voucher. But I dont want anything from again. And another few day gone and nobody has answered my last email. Just keep away from this Company. They take money and ignor you after.

Date of experience: May 16, 2020

Overview

Mumzworld exhibits a mixed reputation, with several customers praising the quality of products and prompt delivery, often highlighting a positive shopping experience. However, significant concerns emerge regarding service reliability, particularly with order delays, poor communication, and inadequate support during issues like returns and refunds. Many customers express frustration over unfulfilled promises and lack of timely updates, leading to dissatisfaction and hesitation to recommend the service. Overall, while the company has a loyal customer base that appreciates its product range, it faces critical challenges in customer service and fulfillment that need addressing to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
18
value
17
shipping
19
returns
15
quality
17
+18