Kirin C.

Terrible customer service and customer retention. I wanted to order the Donkey 3 twin stroller with multiple other things online worth almost 10,000aed. After speaking to their representative on the phone, who all are very pleasant to speak to, I was give wrong information. Wasted time downloading their app being told by their rep that I would be given 10% discount who failed to mention its only 50aed! I asked her if there is a cap and she said no. After countless calls to their reps (only because I wanted the red canopy for the stroller) and speaking to Alina, Angeline, Yassin, at the end I was told as a compensation I would still only be given 50aed on items worth 10,000aed! I felt quite offended and rude to be a offered 50aed after all the hassle I went through. Every other company like Five Little Ducks and Just-Kidding are actually giving the full 10% without any cap. The manager I spoke to thought I was lying, that I'm not getting this discount in the other two places. I have a screen shot with Just-Kidding where they specify the discount worth almost 1000aed. Now I'm going to order the donkey 3 twin stroller and Tripp trapp high chairs from the other two places.