Overview
mSpy has a rating of 4.2 stars from 2,138 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.
Bardzo miła obsługa, super kontakt. Kilkukrotnie miałem kontakt z tym panem i z a każdym razem bardzo pozytywne wrażenia
On a toujours su répondre à mes demandes et le conseiller Christian Hill a été très réactif et a su répondre à ma demande rapidement.
Chère Sandrine,
Merci pour votre note 5 étoiles et votre retour! Nous sommes ravis d'apprendre que vos demandes ont été traitées rapidement et que notre équipe a pu vous aider rapidement.
Si vous avez besoin d'aide, nous sommes toujours là pour vous aider!
Assistance MSPY
Danke für die schnelle Hilfe! War sehr nett und hilfsbereit. Der Support funktioniert mega. Nette Mitarbeiter
We are genuinely impressed with this cutting-edge technology! It has become an indispensable tool for me, allowing me to track the whereabouts of my loved ones and ensuring their safety at all times.
I was on Mspy app and was debating to get the service so it was going to try it for one month for $11. My card was charged $70 twice. This business is a fraud that steals more money than they say they're taking and then totally ignores the customer. They don't care about customer support they care Stealing your money, even though you don't want their service
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!
Was assured it would be able to monitor texts on iphone via icloud install. Nope! Chatted with tech support and was told need to upgrade to Ultimate package to work. $230 later nothing changed. Started new chat with another tech, they indicate that was not possible, and i could monitor with a jail break install on the same wifi, completely different than prior tech. Asked for refund - no luck only that the could freeze my auto renewal...of a product that didn't work. Was hoping american express could help with disputing the charge, but no luck there. Do not waste any money on this product. All they will do is try to upsell service, charge every step of the way. This was an absolute waste of time and money
Dear Anthony,
We deeply regret the experience you've had and understand how frustrating this must be. It’s never our intention to cause confusion, and we apologize for the conflicting information you received from different support agents. When monitoring via iCloud, it’s important to ensure that the iCloud backup is enabled, but we acknowledge that iOS limitations can sometimes require alternative methods such as jailbreaking for full functionality.
The issue you’ve encountered, along with the upsell of an additional package that did not meet your expectations, does not reflect the level of service we aim to provide. We are sorry to hear that your request for a refund was not initially addressed to your satisfaction.
Please know that we would like to assist in reviewing your case again and see if there's any way to help resolve this matter more effectively, even if that means escalating the situation internally. Your feedback is important, and we want to ensure that you feel supported and valued as a customer.
Thank you for sharing your concerns, and we hope we can work towards a better outcome for you.
This software is not simple like they lead to believe. It glitches a lot, doesn't work. I had to try several things like download of the software to every step of the set up, over and, over again. And in the end it said system error. At that point who has time to sit there with someone phone for an hour? If it wasn't supposed to be a secret I'd just grab the phone and check it. Takes less time. Really awful, I asked for my money back and they refused. Absolutely don't recommend.
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!
I purchased an Mspy subscription on July 19,2024, hoping to utilize its features effectively. Unfortunately, the app has not worked as advertised, and I have faced numerous issues with its installation on the target phone.
Despite contacting customer support multiple times and requesting assistance, I have not received any meaningful help or resolution. I also requested a refund on the same day of my purchase, but my request has been ignored.
I am extremely disappointed with the lack of support and responsiveness from Mspy. I strongly urge the company to address my issue and process my refund immediately.
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!
Don't use this site. They will not accept that their product doesn't work. All the features do not work and they charge you double and will not refund you. Had such a bad experience. I get that business need money but this is by far the worst website I've ever seen. They would not refund me my duplicate charge nor my actual charge because of a failed product.
Dear Valued Customer,
We sincerely apologize for the negative experience you've had. We take all feedback very seriously and want to assure you that it is never our intention to cause frustration or distress.
Regarding the charges, please note that any additional amounts deducted might be due to optional services or features that were selected during the purchase process. However, we understand how this could be frustrating and would like to help clarify or rectify any unintended charges.
Our goal is to maintain transparency and provide the best possible service, so we truly regret if this was not your experience. We would greatly appreciate it if you could provide us with your account details via a private message or email at support@mspy.com, so we can investigate your case further and ensure this issue is resolved promptly.
Thank you for bringing this to our attention. We hope to have the opportunity to make things right for you.
Great for young kids! I've been using mSpy to manage screen time and keep an eye on my kids' online activities. Not sure if I'll continue as they grow more independent, but for now, it's a real lifesaver. I can set daily limits on device use, block specific apps or sites, and get alerts if they try accessing inappropriate content or chat with strangers online.
So listen, I'm not gonna judge, but let's just say I needed a way to keep an eye on a certain someone. You know, for business purposes only, of course. MSpy seemed like the answer, but honestly, the whole legality thing had me worried. I spent way too long researching online, reading forums, everything. In the end, I decided the benefits outweighed the risks. The call logs and message tracking were exactly what I needed. Just saying, if you're in a similar situation, mSpy might be your best bet.
MSpy monitors activity, but for my remote team, it's a productivity goldmine. We installed it (with everyone's knowledge, of course) to see where our time went. Customer calls were eating up hours! We revamped our support system, added a live chat option, and even hired some chat specialists. Now, calls are way down, and everyone's crushing their goals.
MSpy doesn't flag random words like some other apps do. I had to add certain keywords and websites to the filter list, but it was worth it. It blocks those sites and shoots me an alert when there's an attempt to access them. Sure, it takes some effort, but from what I've seen, it's the real deal for keeping my kids safe online. Other apps rely on the system's content filter, which can sometimes "miss" things.
My son is a big-time gamer, and I wanted to make sure his online interactions were safe. MSpy's Discord Monitoring has been fantastic. I can see his chats and ensure he's not communicating with anyone inappropriate. Plus, it's helped curb some of those late-night gaming sessions!
Surprisingly, my teenager doesn't mind mSpy! We had an open conversation about online safety, and they understand it's for their own protection. They even find the Photo Viewer feature fun, as it lets them see the funny pictures their friends send.
My teenager had a bad habit of texting late into the night. With mSpy's Remote Blocking App feature, I was able to block certain apps (like messaging). It's helped them develop better sleep habits and focus more on schoolwork during the day. Recommend!
MSpy may seem expensive at first, but it's worth every penny! It's given me back control and peace of mind as a parent. The customer service is also fantastic - they helped me set everything up and answered all my questions.
With mSpy, I can discreetly monitor my elderly parents' calls and texts, ensuring they haven't been targeted by phone scams. The location tracking feature also gives me peace of mind knowing they haven't wandered off.
With all the negativity online, I worried about the content my child might be exposed to. MSpy's Browser History Monitoring lets me see the websites they visit. It's a great tool to have open conversations about online safety and set appropriate browsing boundaries.
After several attempts, the service does not work again. The resignation from the service is incomprehensible. I do not even know when I agreed to some additional help paid monthly. Wanting to use it, I could not, the system says that the number is incorrect. If not, I do not recommend.
Thanks for contacting our Support Team!
Please accept our apologies due to the inconvenience caused by this problem.
We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.
You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Drogi Robercie,
Dziękujemy za 5-gwiazdkową ocenę i miłe słowa! Cieszymy się, że miałeś pozytywne doświadczenia z naszym zespołem obsługi i wsparcia. Twoja satysfakcja wiele dla nas znaczy!
Jeśli potrzebujesz pomocy, zawsze jesteśmy tutaj, aby pomóc!
Wsparcie mSpy