Mr. Rebates

Over the past year or so I've been using Mr. Rebates more often than eBates due to the generally larger percentages they offer on the merchants I use, but while I've gotten several "big checks" from eBates, zip from Mr. Rebates. I finally checked my transaction history, only to find out it's almost entirely missing! All of those purchases I made through the app or website, making absolutely sure I was logged in and clicked through the web portal or app, and still somehow the only purchases I'm credited for are the few pennies I receive from buying a cheap eBay item at a whopping 1% cashback rate. Nearly $400 in motel stays, at an 8% rate... nothing. No record. I emailed, I left a one star review for the app on the Google Play Store, no response. Ok, Mr. R, I'm done. Guess I'll just use you guys for eBay, and only up to the point (probably 5 years from now, if you still exist) where I can reach the payout point, since I'm currently at like $7 or so which is crap after all the purchases I made that you failed to record. I now have ZERO trust in this company, and for every non-eBay purchase, or even an eBay purchase over $5, I'm going to use eBates since 5% cash back I actually get beats the heck out of 8%, 10%, or any other fictitious rate you are offering and never actually paying.

There is nothing but trouble when you purchase with Mr. Rebates for HSN online shopping. Both my daughter and myself cannot get our rebates when we use HSN. Mr. Rebates tells us we are doing something wrong or it must be our computer. Sounds ridiculous because we use the same computers to purchase from other online merchants and we do get our rebate credit from all of those... I am convinced it is the HSN site because it is the only one we have trouble with.

Many of my purchases through MrRebates do not show up, even after 30 days. So many times I have had to file a claim to get the rebates that should be automatically posted to my account. Amazon is one of the biggest culprits. They are allowed to advertise various rebate promotions but often do not report the cash back transactions to MrRebates.

When I asked MrRebates how Amazon can get away with this, I received this response: "Unfortunately, there are a couple of stores (Amazon and eBay/Half.com) that refuse to consider claims. In order to become affiliates, and therefore offer any cash back to our customers, we have to agree to that condition."

I say it's time to boot these non-complying stores that are reaping huge sales from unsuspecting customers of MrRebates and not coming through with the promised rebates.

This sites takes forever to post money to my account. Then when the money is posted it takes 3 months for those funds to become available. Ebates is a lot faster. I have funds from November that haven't become available by Feb. The last order i placed with Mr. Rebates was on December 27th. This means in order for me to receive a large lump sum check I need to wait until the end of march to get back money from orders placed in November. Mr. Rebates usually have a larger cashback percentage but is it worth if i you have to wait forever to get your money back? That the decision you have to make.

I love this cash-back site because:
Soooo many shopping options
It will pay out as soon as you reach $10, rather than make you wait for a quarterly check
(But you can also let it add up and get bigger checks)
Coupons and specials are advertised regularly
Weekly specials

Never had a single problem with the company, and whenever I need to buy something or get a hotel room or rental car I always start here. Highly recommended.

Meegan helped me with my claim since I was missing cashback from Groupon. She was very understanding and so helpful! It was a very large rebate since my purchase was 2K. Groupon could not find the order # and it was rejected by Groupon so Mr. Rebates could not pay out. She tried her best, I did my best to give all the order numbers from Groupon's customer service (I believe it is Groupon that dropped the ball since remeber- they rejected my purchase, so be careful when purchasing through Groupon) and she went to her manager to appeal it for me. After proving my purchase, it went through and I am so relieved it did. I did have to wait over 6 weeks and had to reach out for a followup, but after I reached out, Mr. Rebates were responsive. I have been a member since 2005 and received over 2K in lifetime cashback so I would say they are excellent and their customer service as well - and they usually have higher rebates versus the others. Just make sure to follow instructions and click through them first, you will see the pennies add up! I would definitely recommend!

I purchased a vacation package from Hotwire by clicking through Mr. Rebates. Got the confirmation email from Hotwire in less than 30 minutes. I thought all was done and just sat and waited for my rebate to come through. After reasonable amount of time and still didn't see the rebate, I contacted Mr. Rebates. They did respond right away and filed a claim with Hotwire. A few days later, MR sent me an email saying the claim was denied because Hotwire needed an order ID (which I never received) to process the claim, and that MR told me to contact Hotwire. Dealing with Hotwire was frustrating. All CSR claimed they don't know anything about MR. While I was going back and forth with them, Abigail from MR sent me a follow-up email providing more information about order ID etc. I was pleasantly surprised because she could have just left me in the cold with Hotwire but she didn't. I cc MR all emails with Hotwire. Abigail went out of her way to talk to the supervisor and they decided to offer me a courtesy credit because of all the trouble I was going through. Genuine customer service it is! I know some customers complained about not getting rebates from MR. This experience told me sometimes it can be the merchants' fault, who intentionally dock MR's commission, at the same time taking away our rebates.

I was very pleased with Mr Rebate in general and with Abigail the customer service representative who helped resolve an issue with expedia

I WON A VOUCHER OF $100 TO USE IN HOTWIRE WEBSITE, I HAD NEVER HEARD ABOUT THIS WEBSITE, BUT AS I HAD THE VOUCHER I DECIDED TO MAKE THE RESERVATION. I MADE 2 RESERVATIONS AND REQUESTED TO APPLY THE VOUCHER INTO MY RESERVATION, I DIDI EVERYTHING I WAS ASKED FRO IN THE WEBSITE AND AFTER I PUT MY CREDIT CARD DETAILS THEY DIDIN'T APPLIED THE VOUCHER AND I HAD TO PAY FOR THE FULL AMOUNT. I CALLED THE COMPANY AS I THOUGHT IT WAS A MINOR PROBLEM AND IT COULD BE SORTED EASILY. IT WAS THE WORST CUSTOMER SERVICE EVER THEY MADE ME WAIT ALMOST AN HOUR TO SAY THERE IS NOTHING THEY CAN DO, EVEN THOUGHT IT WAS THEIR MISTAKE (WEBSITE MISTAKE) THEY DIDIN'T GAVE ME ANY SOLUTIONS AND TOM (SUPERVISOR) COULDN'T CARE LESS. I UNDERSTAND NOW THTA THE WEBSITE USE FRAUDULENT ACTIONS SUCH AS THIS VOUCHERS TO MAKE YOU BOOK WITH THE WEBSITE AND THEN CHARGE THE TOTAL AMOUNT, THERE IS NO WAY YOU CAN GET ANY REFUND OR EITHER APPLY YOUR "VOUCHER" ANYWHERE. WORST THING IS THAT THEY DON'T CARE AT ALL, I WORK IN CUSTOMER SERVICE AND THIS WAS BY FAR WORST SERVICE I HAVE RECEIVED, THEY DON'T GIVE ANY POSSIBLE SOLUTIONS OR TRY TO COMPENSATE ANY MISTAKE ON THEIR SIDE. I REALLY ADVICE NOT TO BOOK THROUGH THIS WEBSITE, IF FOR ANY REASON YOU HAVE ANY ISSUE OR YOU NEED TO MAKE ANY EVEN SMALL TYPE OF AMENDMENTS THEY WILL NOT HELP YOU AND YOU WILL LOOSE YOUR MONEY. THERE ARE THOUSAND OF OTHER WEBSITES THAT WORK MUCH BETTER, I TOTALLY UNDERSTAND IT WAS A VOUCHER THAT I WON, BUT WHAT REALLY MAKES IT SO DISSAPOINTING IS THAT THIS IS ONLY A WAY TO MAKE YOU BOOK AND THEN FOOL YOU.