Move Yourself

On line booking system locked up on me and needed to phone (this was after hours - fortunately someone answered and resolved this immediately)
No problem with gear

Wold recommend to all my friends and family. From pickup to delivery at my new address the service has been a premium and very professional. Thank you

Everything was generally fine, however I was a frustrated that I had to clean rubbish out of the trailer. Also, the automated process at the servo is a bit clunky.

Trailer was in good condition, and the staff were easy to get on with. The location was near to where I wanted to be. I will be using them again when required.

Was an easy process to book and collect. Attendant at collection centre was very helpful in the process.

Great experience booking through the website and picking up at the venue. No problems at all. Great value hire for the car trailer and in good working order.

The attendant at Shell was unhelpful and instead of explaining what need to be done, she rudely exclaimed that I had to login to collect the trailer at the side. Then when my husband went to collect the trailer connection she was rude to him too.

The socket on the trailer was damaged and I had to do a ad hoc repair. The service starion guy was v sympathetic and helpful and the call centre took charge of the problem when I reported the problem the next day but I still spent a couple of hours rewiring the trailer at midnight.

Double horse float had a damaged lock pin and tailgate spring, otherwise a good trailer for the price. On return of the trailer I was left a narrow gap to reverse into and had to unlock four other trailers to extend chain to lock the float up. There is no assistance at servo when hitching and unhitching. Brilliant and very helpful customer service from hire company, shame servo pass the buck of responsibility.

Trailer booked wouldn't connect to standard towball. Changed trailer first socket only one indicator worked (socket was frayed), second socket didn't work, third socket ok. Contacted move, CS was good and changed to different trailer at no cost hence two stars not one. Audit needed on trailers at Caltex Sunbury very dangerous if customers are given broken sockets and forget to check all their lights.

There MUST be warnings that you 1) do not provide ANY straps to secure the vehicle on the platform 2) your platform will NOT accommodate any modern vehicle as the ramps are short and platform sits tall. 3) OTR staff knows nothing.

Easy service and a fair price, however the trailer was clapped out. The hitch was completely worn out, the wheel bearings had tons of play and the brakes didn't work.

Felt a bit vulnerable with the return process. No one to verify trailer returned in original condition.

We were able to move house in 1 trip using this service and hiring a 13x6 trailer. The self service options to book in and out the trailer made it even easier

Was simple to arrange and pay for. Parking area for trsilvers was a bit to be admired. One person parked theirs back over the line and left about 10mm between other trailers to work with

Convenient for a short term pick up when needed at the last minute. Affordable rates. The self serve kiosk was easy to use.

The trailer was in good order and was easy to tow. All lights worked. I would probably use this service again.