Motherhood Maternity

This is my third pregnancy so not my first time shopping here but it is now my worst shopping experience I have ever had. I ordered a pretty large order and said it was shipped out but never showed up so called fedex who shipped it and they said they had the package but motherhood maternity did something wrong so they can not ship it to me so called them and they said they can't do anything about it and made me wait 25 days to see if it would show up even tho FedEx said it will not. Then 25 days are up and they said they will reship, well guess what they lost that package before it even got.sent out of their facility. So call again and they say if sorry we will ship it again now we're way over a month since I ordered and they took my money. But guess what now there out of most of the stuff I ordered so they could only fill half my order and then give me a gift certificate for the rest like they think I would ever shop with them again I had to fight to get my money back on something that was their fault twice now. And now I finally received part of my order 40 days from order but it was messed up and not the right stuff and they expect me to ship it back to them so they could have their mistakes back or there going to charge me more they said they are unbelievable and terrible customer service I couldn't get one manager or head person to talk to me on the phone save yourself the hassle and buy from anywhere else plus their clothes arnt worth the money.

Having placed an order for two items on 29th November for Xmas gifts for my pregnant wife, I was advised several days later my order had shipped, followed by an email saying I was due a refund as only one item had been shipped. If I had been notified of this prior to shipping I would have cancelled the order as the items were a set! I was told by customer service the order couldn't be cancelled after shipping. In addition 3 weeks later the item has still not arrived. Terrible service and appalling customer service.

With most of the Motherhood Maternity stores closing and Motherhood Maternity mostly online now, I wouldn't have thought I would have to pay for postage to return something. I spend almost $200 shopping Motherhood Maternity only to find out if I wanted to return something I could no longer return it to a store but instead I have to pay for postage through the post office. Why would I do that? I shouldn't be punished because something doesn't not look the same in person. To me that just seems like Motherhood Maternity could care less about me returning for business, which is what is going to happen. I will sell the shirt on Facebook market place and get my clothes else where.

Very disapointed in their customer service! They reimboursed me only a part of the amount they owe me when everything has been shipped back to them. They told me they do not reimbourse taxes? What kind of company only reimbourse the ticketed price without the taxes. Also they are arguing that the items were on sale so that is why they won't reimbourse the amount I paid for (I have a receipt of my purchase but that didn't change anything). I had to exchange several emails and this is what they kept repeating. Very frustrating. I will never buy from them again and will also tell all my friends and family about this experience.

My package is already very late. The customer service offered no help or resolution. I need this package by tomorrow and nobody is helping me! Terrible company. Do not order from them!

I ordered online thinking that once quarantine/closures were lifted I would be able to return any incorrect sizes in store. I did not realize all stores had been closed and thus called customer service to request a return label, assuming shipping fees would then be deducted from my return. I was told prepaid labels are only provided for defective items, which surprised me. Companies are able to negotiate lower shipping rates than retail customers, so it's standard practice for any large corporation to provide return labels as a courtesy even if the cost for shipping is later deducted from the return.

I went to USPS to return the items and paid $10 to ship $30 worth of items back. I tracked the return and two weeks after the items were received I still didn't see a refund in my account. I called customer service again only to be told the refund amount could only be given on a gift card or a check even though I was well within their 30 day return window. It has now been 2 weeks since I requested a check to be sent and I haven't received anything. I will never order from this company again. I assume things were better when you had the option of buying/returning in store but online only is not working for them.

If I could rate this company a ZERO I would! I ordered clothes that were paid for as a gift! UPS lost the order and all Motherhood Maternity could do was just completely cancel my order. They were not sorry for the inconvenience, they did not apologize to me, all they did was cancel everything I ordered and refunded my money!

This is the worst customer service I have ever experienced! I will NEVER purchase anything from this company nor will I recommend it to ANYONE!

I think if you just need maternity clothing at a reasonable price, fine... shop here. However, I'm a business owner and I am client-facing daily. I need stylish, comfortable, corporate-appropriate clothing. Motherhood.com is NOT for me.

I've made a single order, which arrived in two shipments. My cousin sent me a gift card and a discount coupon that was to expire in july (she sent it in June). With this order I purchased several items, using the gift card and my credit card. The coupon reflected in my initial purchase price (was a BIG discount mind you), but would NOT reflect when I was asked to finalize the purchase. Eventually i gave up and just made the purchase, giving up the discount. This annoyed me, but hey... I could not ignore the gift from my cousin.

When the first part of the order arrived I had mixed reviews. A few items were ungodly cute, and versatile. But most were made of flimsy material with poor quality construction. I've not worn them except around town for errands on the weekend. The second order was similar... half the items were decent and wearable, the other became house-wear.

The shipping is VERY fast. The prices are relatively low. The quality is poor. The selection is decent. Ultimately though, this is not a place for pregnant women of discriminating taste. Motherhood became MEH-therhood. (Sorry, bad pun)

Their products suck, I ordered a baby shower dress and it was paper thin and see through. Couldn't be work and the company would not issue a return instead they charge you to return the item, I would have gotten less than 1/2 back to return the dress. No one can wear it, It's the worst piece of crap I have ever seen, literally the texture of paper. NEVER NEVER NEVER order anything from this company. HORRIBLE! NO WHERE and I MEAN NO WHERE DOES IT STATE THIS IS THEIR RETURN POLICY WHEN YOU ORDER FROM THEM.

We ordered on-line and before placing the order, we noted that there was a discrepancy between the price of several items on our purchase summary and the price on site. I called customer service & the agent agreed that it was a site error that could be corrected only after we made the purchase and submitted our receipt plus screenshot of accurate pricing. We did that and forwarded her email with our screenshot of correct prices & our receipt. Only about half of what was due was refunded. When I called, a different agent answered & stated that this was because we already had made use of the discount for $100+ sale even though the first agent had previously told us that this is a separate discount and both the sale and this $50 promotion could be used. Customer Service would not discuss this with the agent who originally gave us the info by phone and email about the refund and they would not adjust it further. At least if they talked to the original person it would have shown some interest in figuring this out, but they would not contact the original agent even though we have her name and other info. Never again with this store even though we like the clothing.

Ordered 2 shirts and 2 pairs of leggings. I had previously ordered leggings from MM that I was very happy with and used heavily for over a year. In this order, one pair of leggings was destroyed during the 3rd wash and the other pair ripped in the fabric (not on a seam) while I was putting them on. I owned these items for just a few weeks when they were destroyed. It's obvious that the quality has gone downhill since my last purchase. Customer service is incredibly unresponsive. It's been weeks and I cannot get an answer out of these people! They just stopped answering my emails after I explained that another item in my order was poor quality. They claimed they reimbursed my credit card for one pair, but as of 2 weeks later, I have not had the funds returned to by debit card. They also said they reimbursed me $16-something for a $19-something item because I received a Buy-3-Get-One-Free item and they took part of the 'free' item out the reimbursement. I am one incredibly unhappy pregnant woman! If you want to waste your time with bad quality and bad service, this is the place for you.

Be aware if you order online! They don't give you the full amount of the money that you pay. They charge you $9.95 for the return. It's just crazy! The sizes are not accurate at all.

I made a order online and when I got email confirmation I noticed all the sizes I clicked weren't the right ones. Order was made at 5:52 pm and I sent a email by 6:18pm and also sent a customer response online. I then called the 1-800 number and spoke to the customer representative to see if I could change the sizes or I wanted to cancel my order. She said that wouldn't be possible and I would have to wait to receive the shipment and then pay the postage to have it returned! This is absolutely ridiculous she couldn't fix my order or have it canceled. I will never deal with this company again!

SPENT $20 ON A SHIRT AND PAID $10 SHIPPING WHICH IS OUTRAGEOUS- THE SHIRT LOOKS NOTHING LIKE THE PICTURE ON THE WEBSITE SO I STARTED A RETURN- THE RETURN BROKEN DOWN CHARGES ME $10 RETURN SHIPPING AND $5.00 TAXES AND FEES WHICH BRINGS IT DOWN TO THE REFUND IM GETTING IS $6.00 MEANWHILE I PAID $30 FOR THE UGLY TOP! I AM LIVID. I WILL NEVER PURCHASE FROM THIS COMPANY AGAIN. THEY ARE CROOKS

***UPDATE RETURNED SHIRT ON APRIL 19TH... AND THE PACKAGE IS NOW LOST IN TRANSIT NO TRACKING UPDATES SINCE APRIL 28... TODAY IS MAY 5... CALLED THEM ON THE PHONE AND THEY KEEP TELLING ME TO WAIT ANOTHER 4 WEEKS... EMAILED THEM AND NO RESPONSE... THEY HAVE THE WORST CUSTOMER SERVICE EVER AND I WILL NEVER PURCHASE FROM THEM EVER AGAIN!*****

This site and company is absolutely the worst I have come into contact with. I have been emailing them non stop with no response. Their number does not work and there is NOTHING you can possibly do to change your order or cancel it. 2 minutes after the order was completely I saw my phone auto filled the completely wrong address. You can no fix this. I emailed them immediately, no response. I sent an email every hour to see if I would get anything back... NOTHING. I then proceeded to try and call. There is no representative that will answer it just hangs up on you after it prompts you. Then exactly 24 hours later I get a "items shipped" email with a tracker number that DOES NOT WORK OR EVEN EXIST. I am trying to contact UPS but they can't do anything because they have no information on the package. This is by far the worst online company I have ever dealt with. I spend over $100 and I can't get ahold of anyone or even cancel or update my order.
Do not shop here. I also just read the HORRIBLE reviews of the quality of their overpriced clothing.

I've walked past this store so many times before I got pregnant and it seemed like they had the cutest stuff! When I became pregnant (currently still am) I went there to look for maternity clothes for the first time. To my surprise, this place seems to think aal pregnant women are size 0's. The ENTIRE store is full of adorable clothes that I would spend money on but only a TINY rack for plus size. There are no choices. Not even on the site. It's ridiculous. You're a maternity shop and don't even consider that most of your customers might be a little bigger than what you offer? I couldn't believe it. When I asked one of the employees why they don't have a bigger selection, she stated that they used to have less. They literally added two more shelves for pants that aren't even cute. It blows my mind that there is an entire store full of clothes that can't be worn by anyone over a size 10. I wouldn't be so upset if I had more maternity shop in my area but there are none. This and Target (sad when a place that isn't made for maternity sells better clothes and a variety of sizes than an actual maternity shop)

Bathing suit falling apart after wearing it a few times only. It is completely losing its shape and becoming transparent.

I ordered 2 bras, one being on sale. I then received an email 5 days later saying that one of the bras was cancelled from my order with no explanation. I sent an email to their customer service, no response after 7 days. I called, waited on hold for a while and then finally someone picked up. I asked why my item was cancelled and explained that the same item was still available on their website to be ordered, said I wanted to order it but didn't want to pay another $5 for shipping since it should have been sent the first time. They said it was cancelled bc maybe it wasn't in inventory, and they hadn't updated the inventory on the site yet. I ordered this 3 weeks ago and their online inventory is THAT SLOW TO UPDATE? She then said I could place the order again, then call back, then they could refund my shipping, but the order would probably be cancelled bc it's probably out of stock. I told the girl never mind, that this process was ridiculous, that I emailed a week ago with no response, and I shouldn't have to go through this all over again bc they can't update their online inventory in a timely fashion. I said I was going to shop somewhere else, and she responded in a VERY SNOTTY WAY "OKAY BYE!". What a horrible company.