MooseJawReviews 79

I ordered 3 diff items. Got email shipment confirmation a couple days later. When I tried to get tracking, it said there wasn't any. Contacted customer service, who said she'd get back to me. Never got back to me, called a few days later, lady said they were out of stock (yes, if all three items I ordered). She said she would issue refund. I was okay with that, stuff happens. WELL it's a little over a month later and I was on my PayPal and noticed that I was refunded a few dollars LESS than I paid. Yeah, a few dollars isn't much (even though it's def owed to me) but what scares me, is that they possibly do this to a lot of customers. Scam a few dollars here and a few dollars there and they are making profit! Wouldn't have noticed this if I wasn't on my PayPal for something different. I don't even get how this could possibly happen with a company, exact dollar amounts are pretty easy to transfer.

I simply ordered 1 thing, got confirmation email, then days later get an email saying its not available anywhere.

Supposedly walmart owns this company now. So yeah. Worst customer service. I have had several issues now and they just sont seem to care about the customer. Go to backcountry or REI instead. May pay a few dollars more but worth it. My most recent experiences they did a price match and then said "well just pay full price for it and we'll refund difference/ money. "They charged me, shipped item, and then said that they could not honor the price match after all. Worse i needed the item this week and now have to pay for return shipping. Yes. Returns are NOT free. I have had some easy transactions a few times with them and was happy with those. But if there is ever an issue…forget it. Not worth my time.

I ordered a snowboard and gloves from MOOSEJAW and paid $714 on Nov 11. MOOSEJAW charges my card immediately.
Moosejaw arranges the shipping with Fedex and provides tracking numbers via email.
I track the delivery via Fedex which states that the snowboard was delivered. I never received the snowboard. I inform Moosejaw.
The gloves arrive separately on a different day under a different shipping number (which were randomly left outside on the street)
Scout from Moosejaw responds that they will contact Fedex.
Fedex tells Scout they delivered the item. The proof of delivery simply states that the item was delivered, but contains no details. No signature, no name, no helpful information whatsoever.
I was NEVER offered a choice of having the signature required or not. Moosejaw made that choice.
Scout tells me that I'm SOL (not in those words, but basically that's what you're telling me).

Scout and Kathleen from Moosejaw were extremely unhelpful and literally did nothing to help resolve the matter.

So I was hesitant to purchase anything from this company due to all the reviews but I found just the opposite Federal Express miss placed my package and I instantly called the company Moose jaw to see if they can help me with Federal Express and they instantly got back to me within an hour of my email they kept in contact with me over the next 3 to 4 days nonstop at all hours. They were very polite and friendly and very helpful maybe they had issues in the past but as far as I can see this is an excellent company to deal with I spoke with three different people all friendly and willing to resolve my issue which they did the products I ordered were perfect and I will purchase items from them again I highly recommend this company.

I purchased a jacket at 20% and found it at Nordstrom a week later at 30%. It was not the same color so I did not get the price match. I sent the jacket back and purchased in the other color. They lie, don't follow through, and use FedEx. I don't use companies that use fedex.

I bought Smartwool Merino 250 Blue Hoodie online on November 12. I received the email and it was shipped and expect to deliver on 17th. I was so excited to receive it. On 17th, I got email saying it was delivered. I did not see the order here at my home. I contacted through Live Chat and I learned that it was delivered to Michagan, their store! Not my home. The person from Live Chat said it will be fixed and will be delivered to me asap. Next day I waited and checked at the tracking and it was not updated. I decided to call the customer service on 19th. I was shocked that the staff at Michigan store opened my order and put it on the shelf. The local customer bought it! I did not understand why they did not bother to contact me and they assumed it was returned. I never ask for the return. I asked if there is more left and unfortunately Smartwool blue merino hoodies are sold out. I demanded for a full refund. Now I am afraid to have a trust again to this company and I don't know if I want to order again in the future.

I ordered hiking shoes. First impression was they were great but second hike created real issues. Moosejaw listened to my story and replaced with a larger size even after several uses ans several months had passed. I was truly appreciative as the shoes were a bit pricey for me. Thank you for your very helpful and prompt help. % stars +++++.

Was super leery of ordering from here, but they had a jacket that was on sale (200 instead of 275) and hard to pass up. Amazon had it at retail price with 1 day shipping, and I have a trip coming up in a week that I need it for. So worst case, I have a fallback plan.

After my order, contacted Customer Service to verify it would arrive on time. CSR made sure my order would go out immediately, I received the jacket in two days. It's perfect. Customer Service was great, product great, price great... the reviews are daunting, but my experience with them was spot on perfect.

We originally ordered off of Carhartt for the Force men's shirts. After 2 weeks, we got one in the mail and found out the others had been canceled. So I did a little research and found Moosejaw! Amazing! They had our items in stock, and I paid the $19.99 (although you can choose free shipping) to receive the items the next day! Tracking did not show and I was worried because I wanted them in time for Father's Day (a lot of men's favorites) and low and behold FedEx did deliver them! I was so excited. Opened the package, everything I ordered was there! To make it the best of all, they were on sale for an unbelievable great price! I will absolutely use Moosejaw again! If you're a Carhartt fan, you'll love that they have many items that are typically sold out elsewhere! I'm forever a favorite fan of Moosejaw now! Thank you. A very happy customer here! Not to mention. They have a rewards program that gives you credit back! Fantastic!

After having read some reviews I felt obligated to counter some. My experience with Moosejaw's customer service was excellent! I had mistakenly ordered incorrectly and they were quick to correct it with returns a pleasant to deal with which is generally the opposite of my typical experience in these matters. Great attitude and personable! Thanks Moosejaw. I look forward to ordering from you again.

Ordered a tent and footprint that were both "in-stock" over a holiday. Next business day, both items were marked as shipped and I was charged for both. The next day, after holiday sales were over, I received an email stating that MooseJaw had decided the tent would not be shipped. The reps refused to provide a reasonable explanation of how the tent could go from "in-stock", "shipped" and charged for to suddenly out-of-stock.
Furthermore, the reps could not give any reason why obviously dependent accessories would still be sent to the customer after the business decides to change the order from "shipped" to out-of-stock.

Reps would not acknowledge that fact that the decision to change the item from "shipped' to out-of-stock was much more than an "inconvenience" -- the failure by Moosejaw was the only reason this ex-customer missed out on the holiday sales for similiar tents and accessories.

While the selection may seem great, the fact that they will change items from "shipped" and still charge for them is a horrible business practice. The site should be avoided. There are other outdoor gear sites out there which actually fulfill purchases.

This company is the worst. Don't buy a thing from them. Unorganized and no clue how to run a business or treat customers. I bought a pair of ski poles from them and they sent me the wrong poles that had the sticker of the right poles on them. Meaning someone at their warehouse mislabeled them. Then a week later I order a pair of skis from this company and they then cancel the order because they don't have them in stock. It's 2021 the software exists that this shouldn't happen. I then call customer service to ask why they can't run a business professionally and I got hung up on reinforcing the fact of their unprofessionalism.

Don't buy anything from this company online!

I spent over $500 with this retailer and accumulated points which I l
Applied to a subsequent purchase. Moosejaw charged my card full price. So, I called and was promised I would get the difference refunded, plus an email verification. After waiting two days, I called again. Same empty promises. They continued to put me off in this manner until the FULL PRICE charge went through. They NEVER refunded for the points. Since their prices aren't any better than REI, shop there - at least you can actually use your points. Prices are better at Backcountry.com and BicyclesDirect. Don't waste your money at Moosejaw - they do NOT appreciate your business.

Ordered 2 pairs of boots for a gift for my daughter and son-in-law on the Walmart.com website. It clearly says all over the listing "sold by Moosejaw, a Walmart Company". Paid extra for expedited shipping since they were gifts. On the day they were supposed to deliver I realized I never received a shipping notice. Contacted Walmart and they transferred me to Moosejaw. Lady told me she would look into it and call me back. Never happened. Called Walmart again and the person said he sent Moosejaw an email and they would get back in 24 hours. Remember the expedited shipping part... I needed to know when I could get the gifts. Walmart gave me the MOOOOSEJaw phone number and the moron that answered says he can't look up the order because it's a Walmart order. What a clown show! Told Walmart and Moosejaw to cancel the order - not sure if anybody knows how to. Good thing I put it on American Express card. Will never try this outfit again!

I was in the market for a new carhartt hoodie. I looked and Moose Jaw had it for 30% cheaper (I'm a tall). The shippi mg was free expected 4 business days. The order showed up in two. It's exactly what they described. They also sent me another 30% off coupon and a cool sticker. I'll be back.

Terrible customer service. Ordered a pair of shoes that do not fit. Sent them back as a return and recieved the same exact shoe back in the mail again. Only after contacting them was I told that they do not do exchanges except for the exact item that was previously ordered.? What!?
I am now being told that their policy is for returns only and in order to recieve a refund I must send back the entire order that was placed! (Christmas gifts). Again,? What?! They also have no idea when the shoe size I need will be back in stock as per their cs rep "they do not keep track of stock"... "sorry :("
Their customer service is a joke. We will never be purchasing from them again.

Never received my item and customer service stated they couldn't do anything about it. Horrendous customer service. I will not be shopping at Moosejaw ever again.

I'm not an employee, just a satisfied Moosejaw customer. I read all the bad reviews about Moosejaw not fulfilling orders correctly, and having poor customer service when they did mess up. But I decided to go ahead and try them out anyway, I purchased the Cotopaxi Ostra 30 L pack a few days before Christmas. Moosejaw was the only place I could find that still carried the steezy indigo color! It shipped in 2 days and even arrived a little early! I got exactly what I ordered in a timely fashion, so I can't really speak to the customer service side of things, but for anyone that's worried about ordering from Moosejaw, don't.