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Terrible customer service. Ordered a pair of shoes that do not fit. Sent them back as a return and recieved the same exact shoe back in the mail again. Only after contacting them was I told that they do not do exchanges except for the exact item that was previously ordered.? What!?
I am now being told that their policy is for returns only and in order to recieve a refund I must send back the entire order that was placed! (Christmas gifts). Again,? What?! They also have no idea when the shoe size I need will be back in stock as per their cs rep "they do not keep track of stock"... "sorry :("
Their customer service is a joke. We will never be purchasing from them again.
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Pj B.'s review of MooseJaw earned 3 Very Helpful votes
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